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All HBS Web
(1,185)
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- News (228)
- Research (638)
- Events (5)
- Multimedia (1)
- Faculty Publications (278)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Clinic. It’s organized around the patient, not the care provider. The work and pay are largely based on team performance. Medical “stars” would find the place very uncomfortable. And yet, through collaboration and teamwork, the people of...
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- 19 Jan 2011
- First Look
First Look: Jan. 18
telecommuting, gender-related pay gaps, a household division of labor that still saddles women with a disproportionate share of caretaking chores, and the question of religious expression in the workplace. Read the article:...
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Sean Silverthorne
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
September–October 2017 Harvard Business Review GE's Global Growth Experiment: The Company Pushed Cross-Business Collaboration By: Gulati, Ranjay Abstract—Like many other companies, GE under Immelt had to figure out how to balance serving...
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Carmen Nobel
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
professor in the Negotiation, Organizations & Markets Unit at Harvard Business School. "In an organization, all the employees already have some of this, in varying degrees." “Altruistic capital is the idea that every individual has...
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by Carmen Nobel
- 31 Jan 2017
- Research & Ideas
Why These Business School Professors Oppose Trump's Executive Order on Immigration
scrutinizing anyone suspicious for possible terrorist connections. Yet this executive order had nothing to do with vetting: it banned green card holders, eminent scientists, poor refugees, and even collaborators who played important roles...
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by Staff
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
up until the point (and even after) the company tumbled off a cliff. Indeed, HBS professor Mark Bradshaw and collaborators Scott Richardson and Richard Sloan found that pre-year 2000 forecasts and recommendations done by Wall Street...
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- 23 Sep 2008
- First Look
First Look: September 23, 2008
individual-level data from an Indian software services firm to examine the effects of team familiarity and variation in market experience on multiple measures of performance for over 1,100 software development projects. Consistent with...
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Martha Lagace
- 09 Dec 2008
- First Look
First Look: December 9, 2008
supplement: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=208125 China's Financial Markets: 2007 Harvard Business School Note 208-147 Provides an overview of capital markets in mainland China in 2007,...
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Martha Lagace
- 19 Jun 2012
- First Look
First Look: June 19
The alleged benefits of flattening flow primarily from pushing decisions downward to enhance customer and market responsiveness and to improve accountability and morale. Has flattening delivered on its promise to push decisions downward?...
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Sean Silverthorne
- 26 Mar 2007
- Research & Ideas
Learning from Failed Political Leadership
found over decades of collaboration that clever piecemeal solutions to international security problems were always inadequate on a global basis because they omitted existing linkages. Also, American policymaking tends to be based on...
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by Martha Lagace
- 02 Jan 2001
- Research & Ideas
Can Japan Compete? [Part One]
viewed as mavericks, outside the mainstream. Companies are being pressured by foreign shareholders and competitive challenges. Many Japanese companies now have 25% of their stock owned by foreigners. In the case of the government, part of the problem is that there are...
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by Martha Lagace & Hilah Geer
- 04 Dec 2012
- First Look
First Look: December 4
resulting endogenous scarcity of informed investors exacerbates primary market collapses in bad times. Inefficiency arises because informed investors are a public good from the perspective of originators. All originators benefit from the...
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Carmen Nobel
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
and encourages the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations. Publisher's link:...
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Sean Silverthorne
- 02 Sep 2014
- First Look
First Look: September 2
Abstract—General Motors was once regarded as one of the best managed and most successful firms in the world, but between 1980 and 2009 its share of the U.S. market fell from 62.6% to 19.8%, and in 2009 the firm went bankrupt. In this...
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Sean Silverthorne
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
met a number of Silicon Valley entrepreneurs and came away with "a gut feeling that I could build my own company." So he did, collaborating via Skype with friends located in Israel, Sydney, and Boston and investing $5,000 in what would...
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