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- All HBS Web (314)
- Faculty Publications (2)
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- 30 Jun 2021
- In Practice
The Harvard Business School Faculty Summer Reader 2021
bit of good news about the power of listening. A business book about how one CEO listened is Around the Corner to Around the World by Robert Rosenberg, a memoir about the early history and explosive growth of Dunkin Donuts. HBS alumnus...
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by Kathryn Haviland
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
channel stewards? A: Channel stewardship is a brand new concept. Bits and pieces have been practiced in the past, but we have pulled it all together and added some new ones. It would be hard to identify any one firm as an all-around...
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by Sean Silverthorne
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
crisis? Consumers expect quite a bit from their brand partners during a crisis, seeing them as critical partners to governments, non-profit relief organizations, and NGOs because of the powerful platform a strong brand delivers for...
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by Jill Avery and Richard Edelman
- 23 Jun 2008
- Research & Ideas
Innovative Ways to Encourage Personal Savings
and I try to keep our connections in the communities we serve by talking with people. We come away from these encounters with a sense of optimism. Low- and moderate-income individuals, by and large, want to take care of their families....
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- 08 May 2020
- Research & Ideas
We’ve Now Been Asking “What Do You Think?” for 20 Years
out of space on my bookshelf.) The objective has been to connect information from multiple sources to give a different twist to a current topic. Many columns over the years have dealt with the management implications of current events...
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by James Heskett
- 19 Aug 2002
- Research & Ideas
Here Comes Internet2—Time to Shed Dot Vertigo
inroads in important ways in collaborative learning and R&D. When privatization and business applications start to enter the picture, which he predicted would happen by the year 2005, managers will have much to gain—or lose. Research In Real-time The power of...
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by Martha Lagace
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
“raises similar issues in the context of building more personal connections and relationships in the workplace.” Others disputed the notion that these values are making a comeback. J. T. Goh commented: “I don’t see these values as trendy...
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by James Heskett
- 01 Mar 2022
- What Do You Think?
Is It Time for More Reverse Mentoring?
should be practicing anyway. The only new element is that it has to be practiced in a different (remote) work environment. As David Wittenberg put it, “It might take a bit more time to connect with employees...
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by James Heskett
- 07 Sep 2016
- What Do You Think?
How Can the Threat of Networks Be Reduced?
networks as we know them, with their devices, will cease to exist within the next decade. These bit based clod machines will yield to a kind of biologic environment, where the systems are secondary to the need constantly adapting and...
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by James Heskett
- 16 May 2018
- Research & Ideas
How Companies Managed Risk (and Even Benefitted) in World War Internment Camps
time periods to offer a comparative perspective. “I think we’ve discovered a bit of a niche here,” she says, noting that there could even be parallels to discover in the experiences of present-day refugees. “It would be great to expand...
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- 24 May 2010
- Research & Ideas
Stimulus Surprise: Companies Retrench When Government Spends
Coval about the relationship between the government and the private sector, and how policymakers should critically evaluate federal stimulus plans to help local companies. Sean Silverthorne: First, a little bit about your empirical...
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by Sean Silverthorne
- 04 Jun 2018
- Research & Ideas
Think of it as Professors in Cars Having Coffee
Silverthorne: Talk a little bit about the origins of the series. Youngme Moon: First of all, I'm a listener of podcasts, and when I started listening to them, I was delighted by how they sort of seamlessly fit into these little nooks and...
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- 07 Sep 2007
- What Do You Think?
Are Elite Business Schools Fostering the Deprofessionalization of Management?
that is not a profession? Phil Clark's comment characterizes the first line of thought. As he put it, an "elite B-school degree is seen as a ticket to connections to 'take care of (oneself),' not necessarily to provide value to any...
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by Jim Heskett
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
has Apple had such a difficult job growing beyond the Mac? A: Apple is a computer company, and Jobs has always understood that his core franchise was very closely connected to the core computer franchise. Consumer electronics products,...
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by Sean Silverthorne
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
gradyreese Always on, always connected isn’t always better when it comes to solving problems at work. In fact, teams get better results when they collaborate only intermittently, according to recent research. Insights on work...
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by Roberta Holland
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
Stores were designed as a place for lingering and relaxing. For customers who were looking for an in-and-out buying experience, that was frustrating and frivolous. Just give me my coffee! But for others, there was value created in a moment of conversation and View Details
- 13 Mar 2014
- Research & Ideas
Can We Get To Where We Need To Go?
making sure improvements are made, since infrastructure is "extraordinarily powerful," with connectivity needed to support competition and the supply chain and transportation keeping our workforce mobile, said Dr. Patrick...
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- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
and focus groups with booksellers, authors, and publishers, and scoured 30 years of news articles to understand how bookstores have phoenixed themselves from the ashes. He even attended a course on how to open an independent bookstore. “As a field researcher, I am...
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- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
sufficient, say, to simply connect rural villages to the Internet; villagers must also be taught how to use it and have a reason to do so. That takes training, education, and motivation; corporations can provide all three. Corporations...
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by George C. Lodge
- 23 Mar 2021
- Book
Succeeding in the New Work-from-Anywhere World
fatigue people feel from the technological environment, and always being connected through video chat. How can people minimize that? Neeley: Tech exhaustion is a symptom of us overusing video for meetings that are edge to edge and far too...
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by Michael Blanding