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- All HBS Web (57)
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- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
reviews helps consumers choose cleaner restaurants, which is a pretty robust finding." Harvard Business School Assistant Professor Chiara Farronato and Georgios Zervas, an associate professor at Boston University, used machine learning to pull out so-called hygiene...
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- 24 Jul 2017
- Research & Ideas
People Have an Irrational Need to Complete 'Sets' of Things
donations. This page also included an image of a globe. For each new item added to the donor’s online cart, a location marker would appear in a particular geographic region, signaling that the item would be donated to that part of the...
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by Carmen Nobel
- 26 May 2003
- Research & Ideas
When Silence Spells Trouble at Work
extremely costly to both the firm and the individual. —Leslie A. Perlow But it is time to take the gilt off silence. Our research shows that silence is not only ubiquitous and expected in organizations but extremely View Details
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by Leslie A. Perlow
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
concessions will be more powerful when your counterpart views your initial demands as serious and reasonable. When it comes to labeling, there are a few rules to follow. First, let it be known that what you have given up (or what you have stopped demanding) is View Details
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by Deepak Malhotra
- 05 Dec 2012
- What Do You Think?
Should Managers Bother Listening to Predictions?
predictors. Taleb, in The Black Swan, worried that cataclysmic events (Sandy) are next to impossible to predict and too costly to prepare for, given the small probability that they will ever occur. Human beings by and large do not have...
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by James Heskett
- 01 Dec 2015
- First Look
December 1, 2015
Abstract—Operational decisions under information asymmetry can signal a firm's prospects to less-informed parties, such as investors, customers, competitors, and regulators. Consequently, managers in these settings often face a tradeoff...
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Sean Silverthorne
- 07 Apr 2014
- Research & Ideas
Negotiation and All That Jazz
into your strategy right from the start. "There are certain things you won't know until you engage with the other side. In other words, negotiation is a dynamic, interactive process," Wheeler says. Whatever questions, offers, or threats you make are also View Details
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by Michael Blanding
- 07 Jul 2014
- Research & Ideas
Banning Big-box Stores Can Hurt Local Retailers
census data on retail stores located in England, Sadun found that stricter planning restrictions against big-box stores actually coincided with independent retailers closing down or hiring fewer workers, a signal their business was...
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- 17 Feb 2009
- Research & Ideas
What’s Good about Quiet Rule-Breaking
place them in a readily available collective. Paramedics are a telling example given the costly implications of malpractice in the United States. Paramedics are supposed to bring patients to attending physicians (most often in emergency...
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by Martha Lagace
- 10 May 2017
- Research & Ideas
Amazon Web Services Changed the Way VCs Fund Startups
disproportionately de-emphasize those problems that are more complex and where it is more costly to learn.” It’s unclear whether those types of startups are being underfunded on an absolute basis or merely a relative basis compared with...
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- 24 Oct 2012
- Research & Ideas
Want People to Save More? Send a Text
safety net for emergencies, but also would reduce financial stress and improve their quality of life. "In the private sector, a lot of startups fail, and the market provides a signal about whether the product is viable," says...
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by Kim Girard
- 11 Aug 2009
- First Look
First Look: August 11, 2009
managerial autonomy. Stronger competition also leads to less discretion in markets in which the possibilities for product differentiation are important. For a given number of firms, an increase in market size increases centralization, as the owner of the firm finds it...
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Martha Lagace
- 22 Jul 2014
- First Look
First Look: July 22
likelihood of detecting and reporting existing accounting irregularities. This suggests that for U.S. listed foreign firms, less frequent restatements can be a signal of opportunistic reporting rather than a lack of accounting errors and...
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Sean Silverthorne
- 02 May 2016
- Research & Ideas
Why People Don’t Vote--and How a Good Ground Game Helps
because they aren’t interested. “It’s simply that it was too costly for them to do so,” says Pons. Lowering the barriers even slightly had a dramatic impact on voter turnout and engagement. What’s more, a post-election survey administered...
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- 13 Sep 2011
- First Look
First Look: September 13
and increase earnings management and CEO compensation following these board appointments. Read the paper: http://www.people.hbs.edu/lcohen/pdffiles/malcofrazIII.pdf Paying to Be Nice: Consistency and Costly Prosocial Behavior...
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Sean Silverthorne
- 03 Nov 2015
- First Look
November 3, 2015
evidence on the choices made by decision makers in such settings. Equilibrium assumptions that are commonly applied to analyze these situations yield the least cost-separating outcome as the unique equilibrium. In this equilibrium, the more informed party undertakes a...
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Sean Silverthorne
- 22 Jul 2015
- Research & Ideas
Name Your Price. Really.
customers, and recommended new coffees based on their preferences, signaling a communal norm. When asked what they would pay for the coffee, pro-social participants increased the amount they paid under the second condition but only by 13...
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- 02 Jun 2010
- First Look
First Look: June 2
and Dan Ariely Publication:Psychological Science 21 (2010) Abstract Although people buy counterfeit products to signal positive traits, we show that wearing counterfeit products makes individuals feel less authentic and increases their...
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Martha Lagace
- 08 Jul 2014
- First Look
First Look: July 8
eye to threats or wrongdoing that ultimately imperil his or her business. Yet it happens all the time. We fall prey to obstacles that obscure or drown out important signals that things are amiss. Becoming a "first-class...
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Carmen Nobel
- 17 Dec 2013
- First Look
First Look: December 17
thresholds for perceiving minds behind out-group faces (Experiment 3). These experiments suggest that mind perception is a dynamic process in which relevant contextual information such as social identity and out-group threat change the interpretation of physical...
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Carmen Nobel