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Show Results For
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All HBS Web
(316)
- News (82)
- Research (173)
- Events (2)
- Multimedia (2)
- Faculty Publications (101)
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- 28 Oct 2009
- Lessons from the Classroom
HBS Begins Teaching Consumer Finance
financial service firms that serve them, including traditional banks, insurance companies, credit card issuers, and brokers, as well as a host of entrepreneurial ventures in this space. Q: When did you get...
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- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
making the award more lucrative and therefore more salient in the minds of the consumers, or they help consumers accumulate rewards in other ways that could be redeemed in their stores. To solve the challenge of the infrequent vacation traveler, airlines introduced...
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- 06 Nov 2006
- Research & Ideas
How South Africa Challenges Our Thinking on FDI
those countries because people just didn't have credit cards or credit ratings so they could do a monthly billing. Those sorts of innovations might not be unique to a South...
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by Martha Lagace
- 31 May 2011
- First Look
First Look: May 31
and James WeberHarvard Business School Case 511-065 Kevin Laracey, founder of Paydiant, needed to figure out how to launch a payment processing company with a new technology based on smart phones. Consumers had increasingly turned to electronic payment methods such as...
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Sean Silverthorne
- 11 Jul 2006
- First Look
First Look: July 11, 2006
into online payments. PayPal, owned by eBay, has targeted online merchants outside eBay's auction community for its next wave of expansion. Google represents a potential threat to PayPal's "off eBay" strategy, as do incumbent View Details
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Sean Silverthorne
- 16 Feb 2016
- First Look
February 16, 2016
process within apps with a single touch and without needing to repeatedly enter credit card information, the billing address, or shipping address. On October 20, 2014, U.S. consumers could start using Apple...
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Sean Silverthorne
- 07 Oct 2008
- First Look
First Look: October 7, 2008
in their degree of revealed credit constraints. Specifically, we analyze how these Americans spend their income tax refunds, using transaction-level data from a stored-value card product. Cardholders may...
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Martha Lagace
- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
business loan market. Often times, the biggest banks refer small businesses below such revenue thresholds or seeking such low dollar loans to their small business credit card products, which earn higher...
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- 19 Jun 2007
- First Look
First Look: June 19, 2007
On October 3, 2005, Washington Mutual acquired Providian Financial Corporation, the ninth-largest credit card issuer in the U.S., for $6.5 billion. At the time, Providian had approximately 10 million...
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Martha Lagace
- 01 Oct 2001
- What Do You Think?
Will Information Technology Really Turn Organizations Upside Down This Time?
"medium risk, medium gain scenarios like credit card processing, market forecasting, etc." in Shankar Avsb's words. He suggests that information technology will play a major part in remolding...
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by James Heskett
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
Juno Online Services in an effort to attract more clients, and it is banking on retaining customers by offering benefits such as discounts when using a Wingspanbank credit card at certain e-commerce sites....
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by Susan Young
- 15 Apr 2013
- Research & Ideas
Solving the Search vs. Display Advertising Quandary
these investments motivated consumers to plunk down their credit cards or fill out an application for a service. That's why the Internet has been such a godsend to companies, says Sunil Gupta, the Edward W....
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- 28 Oct 2008
- First Look
First Look: October 28, 2008
reviewing the company's marketing strategy for charge and credit cards in the United States. A variety of growth options exists for students to consider, including further penetration of existing markets and...
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Martha Lagace
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
downturn will mean for salespeople? A: Well, if the impression of salespeople was low before the financial crisis, it has only gotten worse. Realtors, mortgage brokers, investment advisors, and telephone solicitors offering credit View Details
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
communities throughout the United States to inspire young people to read. Visa operates the world's leading consumer credit card payment system. Although there is no obvious connection between the View Details
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by James Austin
- 10 Jan 2012
- First Look
First Look: January 10
tool to alleviate capital constraints in scarce credit markets and unlock productive investments, others see those banks as conduits of cheap loans to politically connected firms that could obtain capital elsewhere. We test these...
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Sean Silverthorne
- 25 Nov 2008
- First Look
First Look: November 25, 2008
School Case 909-007 In 2008, the Japanese consumer payments landscape featured ongoing widespread use of cash, limited use of credit cards and rapid rise of e-money systems based on contactless technology...
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Martha Lagace
- 12 Oct 1999
- Research & Ideas
Building Competitive Advantage Through Operations
extraordinarily difficult to transfer to other operations. We'll look at why that is so and extract some of the ideas that may be adapted for use in other operations. We will also look at AT&T's Universal credit View Details
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by Staff
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
advertising as well as other opportunities for multi-tasking while we await responses to our last click. Original Article We are witnessing a race to reduce the time required to fill the tank of a car with gasoline. Why, when Mobil introduced its Speedpass, allowing...
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by James Heskett
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
Control and Prevention—using big data, such as cellular data, credit card usage information, and surveillance camera footage—traced the infected person’s steps to locate everyone that he or she had come into...
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