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- All HBS Web (719)
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- All HBS Web (719)
- Faculty Publications (134)
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- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated...
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Sean Silverthorne
- 13 Mar 2012
- First Look
First Look: March 13
organizational characteristics affect the stringency of monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the standardization and internal monitoring of operations. We test our theory in...
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Sean Silverthorne
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
(centered) around rapid iteration and customer insight." One way to address the challenge, according to Jeffrey Vetter, is to "separate out forward thinking groups from the day to day business." Dave Schnedler suggested...
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by Jim Heskett
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
heavily on other, usually smaller, companies or external individuals to conduct many of their activities. What part of your iPad is made by Apple? Is the Verizon customer representative you're talking with really part of that company? How...
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- 09 Feb 2010
- First Look
First Look: Feb. 9
"high-end" firm that is expected to care only for its most quality-sensitive customers can have an advantage in introducing a product relative to a firm that is expected to be more widely altruistic. Download the paper from SSRN...
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Martha Lagace
- 17 Oct 2006
- First Look
First Look: October 17, 2006
instinct for choosing the right tools—Continental Airlines' Gordon Bethune, General Electric's Jack Welch, and IBM's Lou Gerstner are all examples. Others can use this framework to help select the most appropriate tools for their...
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Sean Silverthorne
- 13 Mar 2007
- First Look
First Look: March 13, 2007
Wal-Mart must decide whether to expand the retailer's selection of organic food. The decision is made in the context of wider attempts to move the giant retailer slightly upscale and to focus on environmental sustainability. Purchase this...
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Martha Lagace
- 16 Dec 2014
- First Look
First Look: December 16
Evidence from Randomized Survey Experiments By: Kuziemko, Ilyana, Michael I. Norton, Emmanuel Saez, and Stefanie Stantcheva Abstract—We analyze randomized online survey experiments providing interactive, customized information on U.S....
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Sean Silverthorne
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
customization to the online environment and credible monitoring and punishments. I analyze the pricing, enforcement, and channel management policies of a manufacturer over several years. During this period, new channel policies take...
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- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
retail investors much more as being like customers or employees of the company—even using a computer system to track preferences. They have both received awards by IR magazine for good investor relations. So in some ways these cases show...
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- 30 Jan 2018
- First Look
January 30, 2018
Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of...
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Sean Silverthorne
- 02 Feb 2016
- First Look
February 2, 2016
search results and users' decisions about where and how to focus their attention: Users who decide what to click based on listings' relevance became more likely to select paid listings, while users who were influenced by listings' visual...
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Sean Silverthorne
- 24 Jun 2014
- First Look
First Look: June 24
terms that require prepayment. During the recent crisis, the exporter was more likely to demand cash in advance terms when transacting with new customers, and customers that traded on cash in advance and letter of credit terms prior to...
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Sean Silverthorne
- 18 Sep 2018
- First Look
New Research and Ideas, September 18, 2018
theoretical prediction using a novel methodology based on the classic gravity equation in economics and measures of knowledge distance. Using a custom dataset of patents filed by all global subsidiaries of the top 25 patenting U.S....
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Dina Gerdeman
- 04 Oct 2011
- First Look
First Look: October 4
officer and leader of the design team charged with overseeing a major upgrade of the company's proprietary customer loyalty platform. Davide has kept tight control on the development process and has not allowed the design team to discuss...
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Sean Silverthorne
- 14 Jan 2014
- First Look
First Look: January 14
http://hbr.org/2014/01/can-a-strong-culture-be-too-strong/ar/1 January 2014 MIT Sloan Management Review Strategic Decisions for Multisided Platforms By: Hagiu, Andrei Abstract—Multisided platforms such as eBay and Facebook create value by enabling interactions between...
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Sean Silverthorne
- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
strength. Through a 10-day field experiment involving over 500 high-powered computer programmers, the researchers sought to determine just how employees would respond to working in environments somewhat customized to how they like to...
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by Michael Blanding
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
economic force is the selection between high- and low-type firms, which differ in terms of their innovative capacity. We estimate the parameters of the model using U.S. Census microdata on firm-level output, R&D, and patenting. The...
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Dina Gerdeman
- 15 Sep 2003
- Lessons from the Classroom
HBS Cases: Developing the Courage to Act
no statement of the decision reached by the businessman...and generally business cases admit of more than one solution...[they] include both relevant and irrelevant material, in order that the student may obtain practice in selecting the...
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by David A. Garvin
- 31 Mar 2009
- First Look
First Look: March 31, 2009
The Minnesota Early Learning Foundation (MELF), formed in 2005, invested in two projects designed to test the economists' recommendations. The St. Paul Early Childhood Scholarship Program (SPECSP) provided up to $13,000 a year per child for parents in two St. Paul...
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Martha Lagace