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- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
rules of the game? Companies like to know what the rules are and they like stability in those rules. I believe that businesses will welcome a higher level of certainty and predictability that I expect will come with the new...
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by Dina Gerdeman
- 29 Jun 2007
- First Look
First Look: June 29, 2007
Abstract Stigmatized minorities may have an advantage in persuading majority group members during some face-to-face interactions due to the greater self-presentational demands such interactions elicit. In contrast to models which predict...
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Martha Lagace
- 06 Nov 2012
- First Look
First Look: November 6
five months-cut defects by half, reduced inventory by 20%, and raised output by 10%. A control group saw no such gains. The authors' global data set suggests that implementing good management at schools and hospitals yields change more...
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Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a...
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Sean Silverthorne