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- All HBS Web (281)
- Faculty Publications (98)
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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
to have packaged and measured the relationships in a way that made sense to a lot of people. Q: Many companies approach creating a good customer experience as a discrete action: a customer satisfaction program, for example. But your books...
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by Sean Silverthorne
- 07 Apr 2009
- First Look
First Look: April 7, 2009
more discretion than historically afforded in financial reporting. Ex post, managers can claim their unit value estimates were not realized due to factors outside their control, claims that are difficult to objectively falsify. In...
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Martha Lagace
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
for worker–firm matching under continuously transferable utility. A new "Lone Wolf" theorem, Jagadeesan et al. (2017), for settings with transferable utility allows us to adapt the method of proving one-sided strategy-proofness that is typically used in...
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Sean Silverthorne
- 04 Aug 2009
- First Look
First Look: August 4
neuroscience, sociology, and anthropology to unpack fear as a discrete emotion and to elucidate its effects on workplace silence. In doing so, we move beyond prior descriptions and categorizations of what employees fear to present a...
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Martha Lagace
- 05 Feb 2008
- First Look
First Look: February 5, 2008
to SEC concerns over pooling misuse. I also find evidence consistent with lobbying support for SFAS 142 increasing in firms' discretion under the standard. Agency theory predicts such unverifiable discretion...
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Martha Lagace
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
An Application to Shopping Mall Sales By: Chung, Doug J., Kyoungwon Seo, and Reo Song Abstract—We propose a Bayesian model of post-entry outcomes. Endogenous firm entries are modeled as a discrete game of complete information. The model...
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Sean Silverthorne
- 10 Mar 2002
- Research & Ideas
Breakthrough Negotiation: Don’t Leave It On the Table
understand the delicate interplay between negotiation and coercive power. Speaking of the U.S. failure in Vietnam, Henry Kissinger said, "Treating force and diplomacy as discrete phenomena caused our power to lack purpose and our...
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by Michael Watkins
- 05 Sep 2017
- First Look
First Look at New Research and Ideas, September 5, 2017
with discrete transfers. Structural Transformation: A Competitiveness-based View By: Ketels, Christian H.M. Abstract—Competitiveness research aims to enhance our understanding of the drivers of prosperity differences across locations and...
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Sean Silverthorne
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
share the remaining 20 percent among themselves. For investments below $2 million, the XTV principals had sole discretion in whether and when to invest. For investments over $2 million, an oversight group called the Management Board...
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by Henry Chesbrough
- 06 May 2014
- First Look
First Look: May 6
practice in the India market. The mission calls for continued financial performance and market leadership, as well as greater emphasis on healthy products, natural resource management, and employee empowerment. PepsiCo India and other regional PepsiCo business units...
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Sean Silverthorne
- 30 Aug 2016
- First Look
August 30, 2016
limitations of prior work in this area. DSMs allow us to i) identify discrete layers in the IT architecture associated with different types of components and ii) capture data on the dependencies between components, hence assessing their...
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Carmen Nobel
- 28 Apr 2015
- First Look
First Look: April 28
financial and nonfinancial measures, some envisioned its role only in formulaic compensation contracts. We describe an alternative view, in which the scorecard's formal measures are created and used for informal management, with executives using View Details
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Sean Silverthorne
- 07 Jul 2009
- First Look
First Look: July 7
annual meeting, the majority of shareholders vote against the exclusive pay package. The B case compares the remuneration committee perspective (and their rationale for using discretion to award the bonuses) as well as the shareholder...
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Martha Lagace
- 05 Dec 2017
- Research & Ideas
What We've Learned from 101 Entrepreneurs in Emerging Markets
first interviewees in Argentina and Chile were from business cultures which were discrete and did not welcome publicity. Our initial target was to transform research on business in emerging markets by providing a wholly new source of...
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by Sean Silverthorne
- 21 Jul 2010
- Research & Ideas
HBS Faculty Debate Financial Reform Legislation
side of the ledger, much of this reform is yet to be determined. Many parts of the legislation are subject to study and the discretion of the regulators. For example, many elements of the so-called Volcker rule will be left to regulators...
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by Staff
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
discrete version of our problem by reducing the problem to another combinatorial optimization problem known as Orienteering. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=53414 November–December 2017 Harvard Business...
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Carmen Nobel
- 05 Feb 2013
- First Look
First Look: Feb. 5
coefficients aggregate discrete choice model-which accommodates heterogeneity in preferences for school quality and athletic success-and an extensive set of school fixed effects to control for unobserved quality in athletics and...
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Sean Silverthorne
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
appeals mechanism to review denials of requests for information; Subject all exceptions to disclosure to substantial harm and public interest tests; Limit the discretion of borrowers to determine whether a document should be released....
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by Alnoor Ebrahim
- 06 Dec 2011
- First Look
First Look: Dec. 6
matches, especially for firms likely to be financially constrained. The effect is associated with the discrete change in label from investment-grade to speculative-grade, not with changes in continuous measures of credit quality. We do...
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Sean Silverthorne
- 13 Apr 2010
- First Look
First Look: April 13
Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and...
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Martha Lagace