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Show Results For
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All HBS Web
(486)
- People (1)
- News (61)
- Research (380)
- Events (3)
- Multimedia (1)
- Faculty Publications (115)
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
or get customers to do some of the work for you. Choosing among these strategies-finding the right funding mechanism for your business-will depend on both industry dynamics (e.g., price sensitivity) and the...
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- 23 Mar 2010
- First Look
First Look: March 23
incumbent that faces a low-quality ad-sponsored competitor. In addition to competing through adjustments of tactical variables such as price or the number of ads a product carries, we allow the incumbent to consider changes in its...
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Martha Lagace
- 16 Oct 2012
- First Look
First Look: October 16
purchased by an employee. Subanalyses tracked beverage purchases, including calories and price per beverage. Results: Employees self-identified as white (73%); black (10%); Latino (7%); and Asian (10%). Compared to white employees, Latino...
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Sean Silverthorne
- 27 May 2014
- First Look
First Look: May 27
consumers make complementary choices in purchase decisions (e.g., chips and salsa), product inter-operabilities (smartphones and networks), and dynamic decisions (current exercise and future healthcare consumption). Multiple consumers...
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Sean Silverthorne
- 27 Jul 2010
- First Look
First Look: July 27
participants play a significant role in the capital market participants' coverage and investment decisions in a dynamic setting. Download the paper from SSRN: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1465064 Business Model...
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Martha Lagace
- 05 Aug 2008
- First Look
First Look: August 5, 2008
Rebalancing by Individual Investors Authors:Laurent E. Calvet, John Y. Campbell, and Paolo Sodini Abstract This paper investigates the dynamics of individual portfolios in a unique dataset containing the disaggregated wealth of all...
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Martha Lagace
- 05 Sep 2012
- First Look
First Look: September 5
leadership dynamics and team performance and find that the psychological effect of power on formal leaders spills over to affect team performance. We argue that a formal leader's experience of heightened power produces verbal dominance,...
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Sean Silverthorne
- 10 Jan 2012
- First Look
First Look: January 10
indices. In a validation test, we find that relative sentiment is correlated with the relative prices of dual-listed companies. Global sentiment is a contrarian predictor of country-level returns. Both global and local sentiment are...
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Sean Silverthorne
- 15 May 2012
- First Look
First Look: May 15
but related through their connection with an underlying, evolving technical system. In the future, I believe the key problem for organization design will be the management of distributed innovation in such dynamic systems. Organization...
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Carmen Nobel
- 20 Mar 2012
- First Look
First Look: March 20
circumstances, including human purposes, evolved. While the invisible hand of the pricing mechanism can balance supply and demand on a global basis, or in subunits thereof, the visible hand of political authority is essential to the...
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Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
structures within a single supplier hastens improvement. Our focus on the internal structural dynamics of suppliers extends the existing decoupling literature and provides the first empirical investigation of internal buffering of...
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Dina Gerdeman
- 24 May 2011
- First Look
First Look: May 24
scenarios and with expert opinions on emerging risk issues. In order to explain the dynamics of these alternative plots, I show that risk experts engage in various kinds of boundary-work (Gieryn, 1983, 1999), sometimes to expand and...
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Sean Silverthorne
- 25 May 2010
- First Look
First Look: May 25
stay with the old technology as a rational, proactive choice rather than as a mark of managerial and organizational failure. We then consider the distinctive challenges and organizational dynamics that arise in technology retreats and...
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Martha Lagace
- 28 Jun 2016
- First Look
June 28, 2016
exploratory units to scale. We also contribute to the strategy literature by showing the importance of multi-level exchange relationships, complementary resources, time effects, and identity dynamics for corporate decisions on whether,...
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Sean Silverthorne
- 23 Jul 2013
- First Look
First Look: July 23
profitable, loyal customers into high maintenance customers whose value stemming from their frequent purchasing is eroded by their increasing cost-to-serve. The case advocates a deeper appreciation of the two-way, reciprocating nature of customer relations and the...
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Anna Secino
- 08 Dec 2015
- First Look
December 8, 2015
These platforms provide notable benefits including reducing transaction costs, improving allocation of resources, and creating information and pricing efficiencies. Yet they also raise questions of regulation, including how regulation...
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Sean Silverthorne
- 08 Jul 2014
- First Look
First Look: July 8
Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying...
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Carmen Nobel
- 11 Jan 2011
- First Look
First Look: Jan. 11
brilliantly if a company is lucky enough to be the only one in a market.) Because companies build them without thinking about the competition, they routinely deploy doomed business models. Moreover, many companies ignore the dynamic...
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Sean Silverthorne
- 11 Dec 2007
- First Look
First Look: December 11, 2007
stock prices had been reached. Despite Fisher's poor prediction on that occasion, he played a neglected, but significant role in the growth of the forecasting industry and in the rise of a class of early business analysts. An...
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Martha Lagace
- 14 Nov 2006
- First Look
First Look: November 14, 2006
depended on a more dynamic development of the entire regional economy. On his own initiative, in 1997, Groot launched a private sector-driven effort to enhance the economic development in central Germany, the region located around...
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Sean Silverthorne