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- All HBS Web (437)
- Faculty Publications (35)
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- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
As every company knows, employees are its greatest resource. It's more than a shame, then, that many workers are either not encouraged or afraid to speak up and communicate ideas at work. Employers are losing valuable knowledge and...
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by Sarah Jane Gilbert
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
any other factor, including class size and quality of the facilities. In various studies, the truly great teachers do things like giving good, individualized feedback while remaining sensitive and responding to interactions going on...
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by Jim Heskett
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
then she was passed over for promotion, receiving the feedback that her “concerning” and “abrasive” interpersonal style had made it impossible to promote her. Instead of a promotion, Lane is offered an executive coach. The case offers a...
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Sean Silverthorne
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
on how gender stereotypes impact belief updating. Participants in our experiments take tests of their ability across different domains. Absent feedback, beliefs of own ability are strongly influenced by gender stereotypes. We then provide noisy View Details
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Dina Gerdeman
- 13 Oct 2015
- First Look
October 13, 2015
contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey...
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- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
themselves to understanding the needs of less-affluent customers and using this knowledge to devise creative solutions to customer problems. Employees of China's Haier, for example, discovered through visiting rural customers that they...
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- 08 Dec 2015
- First Look
December 8, 2015
and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe customers (customer transparency) not...
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Sean Silverthorne
- 17 Jun 2014
- First Look
First Look: June 17
feedback influence order quantities. We find that the portion of mismatch cost due to adjustment behavior exceeds the portion of mismatch cost due to level behavior in three out of four conditions. Observation bias is studied through...
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Sean Silverthorne
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
senior leaders continued to revise the compensation formula based on feedback both internally and from the public. Particularly, they hoped to strengthen the link between pay and performance, which in the current version of the formula...
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Sean Silverthorne
- 18 Jun 2014
- Research & Ideas
Leading Innovation is the Art of Creating ‘Collective Genius’
transparency, adding 360-degree reviews for all employees and 360-degree feedback of his own work—he promised to resign if his own review dropped to a certain level. He set up a portal that asked View Details
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by Kim Girard
- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
Like: Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate How to Avoid the 'Ethical Slide' That Leads Companies Astray Empower Your Employees to Make Better Decisions Feedback or ideas to...
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by Avery Forman
- 15 Nov 2011
- First Look
First Look: November 15
Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Denise believes that she has provided concrete, actionable feedback to Paolo, she...
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Sean Silverthorne
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Standard for Quality Management Systems Affects Employees and Employers Authors:David I. Levine, Michael W. Toffel Abstract Several studies have examined how the ISO 9001 Quality Management System standard affects organizational outcomes...
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Sean Silverthorne
- 25 Jun 2019
- Research & Ideas
The Powerful Strategic Tool Companies Should Not Try to Control
rules to try to influence behavior. Doing so, however, requires firms to understand and abide by the community ethos. Kost: Could you tell me about a case in which a company used the expertise and feedback of a user community to gain...
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by Danielle Kost
- 14 Oct 2014
- First Look
First Look: October 14
Transparency Trap By: Bernstein, Ethan Abstract—To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield more-transparent employees. View Details
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Sean Silverthorne
- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated...
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Sean Silverthorne
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
individual receives in relation to what he or she perceives and expects. Because this is highly subjective, the argument goes, generalizations (many of them currently taught in conventional courses) about how to manage are practically useless. Instead, managers should...
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by Jim Heskett
- 15 Sep 2003
- Lessons from the Classroom
HBS Cases: Developing the Courage to Act
heavy premium on class participation. Beyond grading, students also receive regular feedback from professors about the quantity, quality, and constructiveness of their comments. The Habit Of Decision Making Third, and perhaps most...
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by David A. Garvin
- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the design elements of Oberoi's complex service operation,...
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Sean Silverthorne
- 14 Aug 2012
- First Look
First Look: August 14
the firm feedback on this. In response, Buro Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior...
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Sean Silverthorne