Filter Results
:
(159)
Show Results For
-
All HBS Web
(237)
- News (26)
- Research (159)
- Multimedia (1)
- Faculty Publications (86)
Show Results For
-
All HBS Web
(237)
- News (26)
- Research (159)
- Multimedia (1)
- Faculty Publications (86)
Sort by
- August 1999 (Revised October 2000)
- Case
Millennium Media, Inc. and John Voorenberg
By: David A. Thomas
Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor.
View Details
Keywords:
Diversity;
Employee Relationship Management;
Resignation and Termination;
Retention;
Leadership Style;
Problems and Challenges;
Competition
Thomas, David A. "Millennium Media, Inc. and John Voorenberg." Harvard Business School Case 400-032, August 1999. (Revised October 2000.)
- 2022
- White Paper
Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers
By: Joseph B. Fuller and Manjari Raman
A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by...
View Details
Keywords:
COVID-19;
Labor Market;
Low-wage Workers;
Worker Welfare;
Churn/retention;
Morale;
Jobs and Positions;
Employees;
Wages;
Retention;
Well-being;
Human Resources
Fuller, Joseph B., and Manjari Raman. "Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers." White Paper, Harvard Business School, January 2022.
- November 21, 2022
- Article
Now You See Me, Now I'm Gone
By: Boris Groysberg, Derek Haas and Eric Lin
As undervalued performers become more visible, they also gain more options to leave their employers.
View Details
Groysberg, Boris, Derek Haas, and Eric Lin. "Now You See Me, Now I'm Gone." MIT Sloan Management Review (website) (November 21, 2022).
- 22 Oct 2013
- First Look
First Look: October 22
Publications August 2013 PLoS ONE Prosocial Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Elizabeth W. Dunn, Michael I. Norton, and Jordi Quoidbach Abstract—In three field studies, we...
View Details
Keywords:
Sean Silverthorne
- January 2011 (Revised March 2011)
- Case
Development and Promotion at North Atlantic Hospital
By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams
Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was...
View Details
Keywords:
Training;
Employees;
Retention;
Performance Evaluation;
Personal Development and Career;
Motivation and Incentives;
Health Industry
Groysberg, Boris, Lisa Leffert, Kerry Herman, and Libby Williams. "Development and Promotion at North Atlantic Hospital." Harvard Business School Case 411-018, January 2011. (Revised March 2011.)
- May 1996 (Revised November 2018)
- Case
Ecolab, Inc.
By: Ashish Nanda
By 1993, Ecolab has established a dominant market position in the institutional cleaning industry. As the company’s principal competitor, Diversify, drives sales aggressively, Ecolab president Al Schuman faces a choice about how best to market Ecolab’s offerings....
View Details
Keywords:
Customer Relationship Management;
Employees;
Retention;
Marketing Strategy;
Risk Management;
Service Industry
Nanda, Ashish. "Ecolab, Inc." Harvard Business School Case 396-371, May 1996. (Revised November 2018.)
- March 2015
- Case
Clifford Chance: Women at Work
By: Boris Groysberg, Katherine Connolly and Stephanie Marton
It was October 2013, and global law firm Clifford Chance was coming under fire for the second time in less than a year for reputedly failing to provide a supportive work environment for its female associates. A memo entitled "Speaking Effectively" was just issued to...
View Details
Keywords:
Women;
Law;
Fairness;
Employee Relationship Management;
Retention;
Human Capital;
Organizational Culture;
Performance Expectations;
Work-Life Balance;
Public Opinion;
Problems and Challenges;
Legal Services Industry;
United States
Groysberg, Boris, Katherine Connolly, and Stephanie Marton. "Clifford Chance: Women at Work ." Harvard Business School Case 415-038, March 2015.
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Best Employees Many companies hand out awards such as "employee of the month," but do they work to motivate performance? Not really, says Ian Larkin. In fact, they may turn off your best employees...
View Details
Keywords:
by Staff
- 04 Jan 2021
- What Do You Think?
How Do We Sustain Organization Diversity?
successes, the distraction of a later effort to improve gender diversity, the disproportionate number of Black employees laid off in a major downsizing, a drop in the number of Black candidates in the pipeline, and weak View Details
Keywords:
by James Heskett
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
engagement. In offices with high levels of employee engagement—with above-median rates of employee retention and willingness to log onto the training platform—each additional...
View Details
Keywords:
Dina Gerdeman
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
objective—especially given that they know the players and may be coaching them as well. If you are hiring an internal coach be thoughtful on who they will work with and how to measure their success vis-a-vis employees’ growth. Success metrics can be everything from...
View Details
Keywords:
by Julia B. Austin
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
forget more than 80% of the information they were taught within 90 days. To increase retention and effectiveness, companies should offer reps additional training at times of need, provide them with access to supplemental material that...
View Details
Keywords:
Sean Silverthorne
- March 2022 (Revised March 2024)
- Case
DaVita Responds to COVID
By: Susanna Gallani and David Lane
Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured...
View Details
Keywords:
COVID-19 Pandemic;
Change Management;
Communication;
Talent and Talent Management;
Fairness;
Values and Beliefs;
Corporate Accountability;
Health Care and Treatment;
Health Pandemics;
Human Resources;
Employee Relationship Management;
Retention;
Wages;
Working Conditions;
Leadership Style;
Crisis Management;
Organizational Culture;
Health Industry;
United States
Gallani, Susanna, and David Lane. "DaVita Responds to COVID." Harvard Business School Case 122-007, March 2022. (Revised March 2024.)
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
conducted over twice as many community mobilization meetings, while seeing approximately the same number of patients at the health posts. Both groups spent the same amount of time at each household, meaning the career group wasn't sacrificing quality time for quantity....
View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
high [customer] retention can create a tremendous competitive advantage, boost employee morale, produce unexpected bonuses in productivity and growth, even reduce the cost of capital." Now comes Michael...
View Details
Keywords:
by James Heskett
- 30 Aug 2011
- First Look
First Look: August 30
video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording...
View Details
Keywords:
Sean Silverthorne
- September 2021
- Case
Brown Capital Management
By: Luis M. Viceira, Emily R. McComb and Sarah Mehta
Set in July 2021, this case looks at several growth strategies under consideration at Brown Capital, the second-oldest Black-owned asset management firm in the U.S. Since its 1983 founding, Baltimore-based Brown Capital has specialized in small company growth...
View Details
Keywords:
Business Growth and Maturation;
Growth and Development Strategy;
Diversity;
Race;
Finance;
Equity;
Public Equity;
Stocks;
Financial Management;
Financial Strategy;
Investment;
Investment Portfolio;
Employee Stock Ownership Plan;
Recruitment;
Retention;
Selection and Staffing;
Employee Ownership;
Strategy;
Financial Services Industry;
United States;
Maryland;
Baltimore
Viceira, Luis M., Emily R. McComb, and Sarah Mehta. "Brown Capital Management." Harvard Business School Case 222-002, September 2021.
- 25 Jan 2011
- First Look
First Look: Jan. 25
http://sloanreview.mit.edu/the-magazine/articles/2010/fall/52118/how-to-do-well-and-do-good/ Corporate Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Publication:Journal of Financial Economics (forthcoming) Abstract We examine CEO...
View Details
Keywords:
Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global Institute, 72% reported using them to facilitate employee communication. We have studied internal social tools in various work settings, including...
View Details
Keywords:
Carmen Nobel
- 26 Feb 2007
- Research & Ideas
The Power of the Noncompete Clause
and employee-specialist/star? A: From the employer's perspective, one thing to keep in mind is that noncompetes are far from ironclad. Even if one operates in a state that enforces noncompetes, employees may explore their options at...
View Details
Keywords:
by Martha Lagace