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All HBS Web
(3,199)
- People (6)
- News (1,020)
- Research (1,083)
- Events (1)
- Multimedia (32)
- Faculty Publications (554)
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- 02 Aug 2016
- First Look
August 2, 2016
he retained them in the form of repeat purchases. This was an entirely new conundrum in the company. Up to that point, customer repeat purchase rates had been incredibly consistent. Cavens and his executive team had just discovered this...
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Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
health benefits under the leadership of then CEO Michael Critelli and Corporate Medical Director Jack Mahoney. The case provides an overview of the history of employee health benefits in the U.S. and at Pitney Bowes. The range of health...
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Martha Lagace
- 17 Apr 2012
- First Look
First Look: April 17
interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find that a lack of interconnectedness among interdependent departments-rather than errors or View Details
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Carmen Nobel
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
strategies aimed at improving working conditions in global supply chains. Download working paper: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=51347 Harvard Business School Case 919-411 AIME High: A Social Entrepreneur's Moon Shot Describes the entrepreneurial View Details
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Dina Gerdeman
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
the frustrations that can emerge as we talk to people who work with or study strategy is they read these ideas and say, "OK, so the resource allocation is complicated and it can get in the way of the execution of our great strategy...
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by Martha Lagace
- 07 Oct 2008
- First Look
First Look: October 7, 2008
been successful in executing an aggressive growth plan that found its crown jewel in the acquisition of Celtel, one of the largest telecom companies in sub-Saharan Africa. However, this acquisition threw MTC into a dynamic new context and...
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Martha Lagace
- 31 Jul 2012
- First Look
First Look: July 31
"internal" with "external" negotiations, especially focusing on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work is the view that each side's View Details
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Carmen Nobel
- 27 Sep 2011
- First Look
First Look: September 27
for new products, services, and entire businesses. It may look like innovators are born, not made. But according to Jeffrey Dyer, Hal Gregersen, and Clay Christensen anyone can become more innovative. How? Master the discovery skills that distinguish innovative...
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Sean Silverthorne
- 16 Apr 2013
- First Look
First Look: April 16
publicly traded real estate investment trust (REIT) to her fellow board members and company management. The case explores interpersonal communications, influencing one's peers, leadership style, and board dynamics. The case also...
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Sean Silverthorne
- 12 Jan 2010
- First Look
First Look: Jan. 12
and risks associated with job moves are discussed. The authors' research with executives is noted. The mistakes in career development that job hunters make are not doing enough research on the job market, leaving a job for one that offers...
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Martha Lagace