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All HBS Web
(167)
- News (77)
- Research (67)
- Multimedia (3)
- Faculty Publications (46)
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- October 2010
- Case
Dubai Duty Free
By: Rajiv Lal and David Kiron
In mid-February 2009, Dubai Duty Free Managing Director Colm McLoughlin received the January sales report. He left the report lying on his desk unopened and went to walk around the shops as he did every morning. When he returned, he sat down at his desk, looked at the...
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Keywords:
Customer Focus and Relationships;
Marketing Strategy;
Emerging Markets;
Value Creation;
Retail Industry;
Dubai
Lal, Rajiv, and David Kiron. "Dubai Duty Free." Harvard Business School Case 511-034, October 2010.
- June 2007
- Article
Which Levers Boost ROI?
By: Margeaux Cvar and John A. Quelch
The article refers to ROI, or return on investment, and focuses on a rational strategy for financial markets that uses outside industry comparisons. The first step is to identify parallel businesses that have similar characteristics such as growth, capital, and market...
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Cvar, Margeaux, and John A. Quelch. "Which Levers Boost ROI?" Harvard Business Review 85, no. 6 (June 2007): 21–24.
- July 2021
- Article
Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences
By: Eric Anicich, Jon M. Jachimowicz, Merrick Osborne and L. Taylor Phillips
The current research explores how local racial diversity affects Whites’ efforts to structure their local communities to avoid incidental intergroup contact. In two experimental studies (N=509; Studies 1a-b), we consider Whites’ choices to structure a fictional,...
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Keywords:
Segregration;
Structural/institutional Racism;
Organizational Exclusion;
Diversity;
Race;
Organizations;
Local Range;
Prejudice and Bias
Anicich, Eric, Jon M. Jachimowicz, Merrick Osborne, and L. Taylor Phillips. "Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences." Art. 104117. Journal of Experimental Social Psychology 95 (July 2021).
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
to do what must be done for the common good, including those on the front lines.” Yamato donates to rebuilding devastated areas Makoto Kigawa, CEO of Yamato—a home delivery service of everything from fresh food to skis and golf clubs—sent...
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by Dina Gerdeman
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
engage in experiences that allow them to see more dimensions of their personalities. For example, go on a road trip or partake in an activity that neither of you have done before. See how each of you make decisions together like where to eat lunch or which trail to...
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by Julia Austin
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
Woods's decision to change his golf swing, DeLong's daughter Sara's decision to stay in medical school while she fought lymphoma, and managers who struggled alongside him throughout his career. Despite his concerns about opening up,...
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by Kim Girard
- 25 Apr 2011
- Research & Ideas
What CEOs Do, and How They Can Do it Better
of the many actions a CEO could take during the course of a day—attending meetings, reviewing a marketing campaign, schmoozing clients on the golf course. So Sadun and her colleagues instead divided up activities with a much simpler...
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by Michael Blanding
- 31 Jan 2007
- HBS Case
When Good Teams Go Bad
people trying to do the perfect golf swing at the same time, all together, 200 times in a row." Like most of his peers, Coach P used a variety of quantifiable metrics for each rower to determine who would sit in the varsity boat....
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by Garry Emmons
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
take 1955 (with the IBM 701) as the start date and use eighty years as a technology cycle, 2035 may not be far off the mark for playing much of this out. Even then, the special recombinant nature of this technology makes us uncomfortable calling an end date. We wish...
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by F. Warren McFarlan & Richard L. Nolan
- 04 Mar 2020
- Research & Ideas
How Schmoozing with the Boss Helps Men Get Promoted
The old boys’ club is alive and well in the workforce, as male employees regularly schmooze with their male bosses during coffee breaks, after-work drinks, and golf outings. All this socializing gives men a huge career advantage over...
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by Dina Gerdeman
- 08 Mar 2004
- Research & Ideas
Secret to Success: Go for “Just Enough”
tournament at Colonial Country Club. Ultimately, she didn't make the final cut, but her victory as a woman competing successfully in a male tournament carried so much interest and credibility the conventional measures of golfing...
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by Laura Nash & Howard Stevenson
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
bloated bureaucracy and constipated decision-making. Clearly dysfunctional activities,even in fun, such as a sales vs. marketing golf tournament at the national sales meeting, are to be discouraged.— Benson Shapiro Information technology...
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by Benson Shapiro
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
choices a consumer would need to make. Procter & Gamble, in recent years, has sought to reduce its offerings in many categories. And Titleist, in the past five years, has gone from an extremely large assortment of golf balls to only...
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- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
job, so it was like, "What am I going to tell these folks?" It told me a lot about the pressures of an organization, and the discontinuity between making budget and not making it.— W. Earl Sasser We got into the golf cart. We...
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by W. Earl Sasser
- 10 Aug 2016
- Research & Ideas
Prospective Students Steer Clear of Schools Rocked by Scandal
stock of his corporate sponsors dropped, as did sales of Nike golf balls. A college’s well publicized scandal can open the eyes of prospective students. Source: SIphotography But Luca reasoned that many colleges wrestle with drinking and...
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- 18 Sep 2013
- Research & Ideas
Excerpt: Manufacturing Morals
teams will know where to halt their golf cart-size plows. In the fall, leaves are meticulously assembled in piles at a distance from the main paths and then trucked out of sight. All the paths linking the periphery of the campus to its...
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Education
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
In recent conversations with US executives doing business in China, Harvard Business School Assistant Professor Roy Y.J. Chua heard about a new trend. In an East Asian version of cutting deals on the golf course, Chinese executives often...
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by Michael Blanding
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
parlayed his fame as a celebrity real estate developer into a winning pitch to voters as a Washington outsider. Emphasizing his decades of experience as a wheeler-dealer building luxury hotels, casinos, and golf courses around the world,...
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by Christina Pazzanese
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
in the subsequent periods. Pricing in installments is one way they can do this. In the case of the country club, I might advise that dues be billed in the middle of the winter when the ability and desire to play golf is low.— John...
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by Manda Mahoney
- 11 May 2011
- Research & Ideas
Building a Better Board
Kaufman says. "A board sees the CEO at highly structured—and possibly well-rehearsed—board meetings, at a few dinners and perhaps at an annual golf outing. That doesn't tell the board whether the CEO is a listener or a lecturer, an...
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by Carmen Nobel