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All HBS Web
(599)
- People (4)
- News (210)
- Research (251)
- Events (4)
- Multimedia (8)
- Faculty Publications (154)
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- 25 Jan 2011
- First Look
First Look: Jan. 25
and development of its employees. Historically, this training had taken place at hotels and conference centers not affiliated with Deloitte. The idea for the construction of a special-purpose, Deloitte-owned learning facility had been...
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Sean Silverthorne
- 23 Aug 2016
- First Look
August 23, 2016
be a tough year. How could Ilkbahar both try to extend HBC’s special formula for success to Cyprus while maintaining high motivation at the Fethiye installation? The case describes the forces that shape the hotel industry's structure,...
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Sean Silverthorne
- 13 Nov 2012
- First Look
First Look: November 13
813-019 The case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four-star urban hotels located in Lugano, Switzerland, and the other in Milan, Italy. Having developed an extensive customer...
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Sean Silverthorne
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
I use to describe this leadership model: leading from behind . I think it captures the type of leader I'm talking about. I got the idea from reading Nelson Mandela. Several years ago-jet-lagged in my hotel room in Cape Town, overlooking...
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- 24 Jun 2014
- First Look
First Look: June 24
explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we...
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Sean Silverthorne
- 15 Oct 2013
- First Look
First Look: October 15
Business School Case 213-050 Hotel Ivory Cheick Sanankoua is an MBA student who believes that he has found the perfect investment property, a small, independently owned hotel on the Ivory Coast. However, he...
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Sean Silverthorne
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
particular CSI story involved lost revenue on hotel payment transactions. Analysis of data suggested that after a customer had selected a hotel, filled in the travel and billing information, then clicked the "Buy Now" button, a...
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- 25 Nov 2014
- First Look
First Look: November 25
https://hbr.org/product/venture-capital-at-the-harvard-management-company-in-historical-perspective/815047-PDF-ENG Harvard Business School Case 415-021 McKinsey & Co.-Protecting Its Reputation (A) On Tuesday, March 15, 2011, all 1,200 global Partners of McKinsey...
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Carmen Nobel
- 26 Jan 2016
- First Look
January 26, 2016
travelers who sought a more authentic and local experience than a typical upscale hotel might provide. onefinestay's brand had been "hacked" together quickly during the company's early years. After five years of rapid growth,...
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Sean Silverthorne
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
was a place almost like a hotel or an office, a kind of ancillary place for the doctor. The doctor was the star. But increasingly, the hospitals have won the power struggle, and the physicians are more or less the blue-collar workers. And...
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- 13 Oct 2015
- First Look
October 13, 2015
protecting its local focus and traditions? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516031-PDF-ENG Harvard Business School Case 615-031 Caesars Entertainment This case describes the introduction of a regression analysis model for forecasting guest...
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- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
vital to strategy implementation (for example, at exclusive hotel chains) or when the organizational design is highly complex because of sophisticated technologies and a complex value chain (in aerospace or computers, for instance). In...
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by Robert Simons
- 11 Nov 2014
- First Look
First Look: November 11
2011, all 1,200 global Partners of McKinsey & Co. gathered at the Gaylord National Hotel & Convention Center near Washington, DC for their annual Partners' conference. The atmosphere was tense as Partners, in addition to their...
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Sean Silverthorne
- 10 Nov 2015
- First Look
November 10, 2015
Strengthening the Brand with Digital Marketing Accor, the world's leading hotel operator with a portfolio of fourteen hospitality brands (including Sofitel and Novotel) in 92 countries, prided itself on living up to its motto, "To...
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Sean Silverthorne
- 23 Mar 2015
- Research & Ideas
It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers
to offer benefits at no cost, it actually raises prices for buyers” If an intermediary like Expedia charges the same price as an airline, for example, then many consumers will choose to use the intermediary. After all, Expedia offers View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and...
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Martha Lagace
- 15 Dec 2015
- First Look
December 15, 2015
https://cb.hbsp.harvard.edu/cbmp/product/316046-PDF-ENG Harvard Business School Case 216-012 Hotel Industry This note teaches the critical elements to understand the fundamentals of hotel investing,...
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Carmen Nobel
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine...
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- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
exposure by hiring professional photographers to take photos similar to what a person would see for hotel listings. This decision was not only a differentiating factor from Craigslist-type postings or newspaper advertisements; it also...
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by Martha Lagace
- 20 Jun 2016
- Research & Ideas
When Predicting Other People's Preferences, You're Probably Wrong
bookseller might only recommend books that are similar to previous purchases. Or if someone “likes” a fancy Manhattan hotel on Facebook, her Facebook friends might not invite her on an overnight hike in the woods. Or, more seriously, a...
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