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Show Results For
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All HBS Web
(154)
- News (52)
- Research (68)
- Events (2)
- Multimedia (2)
- Faculty Publications (24)
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- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
Company based in Boston, Glassman (HBS MBA '69) said issues such as homelessness, women's rights and outreach to the gay and lesbian community have shaped his own life and the life of his business. Seven...
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- 01 Apr 2013
- Research & Ideas
First Minutes are Critical in New-Employee Orientation
the new call agents completed an exercise ranking the individual strengths they would exhibit if stranded on a life raft at sea; they also spent time considering how their responses might differ from their colleagues'. Then, the agents...
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- 25 Apr 2007
- Research & Ideas
Feeling Stuck? Getting Past Impasse
psychotherapist, and career development counselor for over 25 years, is also a researcher on career decision making generally and the relationship between personality structure and work satisfaction in particular. He met recently with HBS...
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by Martha Lagace
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
efficiency has been cast in high relief, supply chain managers realize that they can no longer focus solely on cost reduction—any calculation of a supply chain's return on investment must also take customer satisfaction into account....
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by David Stauffer
- 08 Mar 2004
- Research & Ideas
Secret to Success: Go for “Just Enough”
target of success in their new book Just Enough: Tools for Creating Success in Your Work and Life (Wiley, 2004). After conducting hundreds of interviews with high achievers, they developed a framework for thinking about integrating four...
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by Laura Nash & Howard Stevenson
- 03 Mar 2010
- What Do You Think?
To What Degree Does “Identity” Affect Economic Performance?
read more: Timothy Kieningham and Lerzan Toksoy, Loyalty Matters: The Groundbreaking Approach to Rediscovering Happiness, Meaning and Lasting Fulfillment in Your Life and Work. Benbella Books, 2009. Original Article Recently I have...
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by Jim Heskett
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
one's genetic code written into the birth certificate. As a result, problem diagnosis after the product has been in the field has not only become easier, but also so much cheaper for manufacturers. Customer satisfaction over the View Details
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by Sarah Jane Johnston
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
shared that she "learned the hard way" about the physical, social, and financial toll that a failure to deal with the 24/7 work mentality can trigger. As she put it, "What you ignore in your life is going to be the piece...
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- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
account for 96%–97% of this variance. Further analysis reveals that customers report relatively consistent satisfaction across transactions, but that some customers are habitually more satisfied than others. An empirical investigation of...
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Sean Silverthorne
- 30 Mar 2020
- Research & Ideas
Readers Ask: I Need Tips for Working at Home
recombined with local knowledge. What’s the best place to be most productive? Choudhury: That's an interesting question. I feel the best place is where you get the most psychological satisfaction and that can be very different for every...
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by Kristen Senz
- 01 Sep 2003
- What Do You Think?
To Whom Should Boards be Accountable?
along with other very thoughtful responses, suggest a wide divergence of views on the role of the board in the life cycle of a corporate entity. Interestingly, those who teach corporate law suggest that board accountabilities are subject...
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by James Heskett
- 11 Mar 2001
- Research & Ideas
Wired and Black: Focus on Careers
said. "The flatness of the organization gives a lot of opportunity. There’s much fewer people you have to deal with, and I think having fewer people to win over is a valuable thing," Selassie said. But Thomas warned students against expecting corporate View Details
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by Carrie Levine
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
their own work and family life strategy. Charting Your Course debuted in May 2000 when fifty alumnae, most of them from the MBA reunion classes of '81, '86 and '91, met on campus for two days. Hart, who like Welsh is a member of the HBS...
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by Martha Lagace
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
benefits emanating from diversity, the two professors wanted to find a company that already had a lot of diversity in its ranks. This led them to the commercial bank. They then collected human resources data on branch demographics, the results of annual employee...
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by Martha Lagace
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
meaningful we achieve in life comes with some form of struggle attached, and rarely do we pause long after one struggle before we're on to the next. If Sisyphus ever were to finally get the rock up the top of that hill, it's likely he'd...
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by Michael Blanding
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, customers were...
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by Michael Blanding
- 31 Aug 2010
- First Look
First Look: August 31
Working PapersFrom Bench to Board: Gender Differences in University Scientists' Participation in Commercial Science Authors:Waverly W. Ding, Fiona Murray, and Toby E. Stuart Abstract This paper examines gender differences in the participation of university View Details
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Sean Silverthorne
- 18 Dec 2007
- First Look
First Look: December 18, 2007
Working PapersHappiness, Contentment and Other Emotions for Central Banks Authors:Rafael Di Tella and Robert MacCulloch Abstract We show that data on satisfaction with life from over 600,000 Europeans are...
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Martha Lagace
- 03 Apr 2012
- First Look
First Look: April 3
leadership development programs for residents. The authors first present a definition of clinical leadership and highlight evidence that effective frontline clinical leadership improves both clinical outcomes and satisfaction for patients...
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Carmen Nobel
- 08 Dec 2009
- First Look
First Look: Dec. 8
themselves (Study 2) at different income levels. Data from two national surveys revealed that while laypeople's predictions were relatively accurate at higher levels of income, they greatly overestimated the impact of income on life View Details
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Martha Lagace