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All HBS Web
(1,243)
- People (10)
- News (466)
- Research (314)
- Multimedia (46)
- Faculty Publications (62)
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- October 2022
- Article
When Listening Is Spoken
By: Hanne Collins
Feeling heard is critical to human flourishing—across domains, relationships are strengthened and individual well-being is enhanced when people feel listened to. High-quality conversational listening not only requires the cognitive processes of attention and...
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Collins, Hanne. "When Listening Is Spoken." Special Issue on Honesty and Deception edited by Maurice E. Schweitzer, Emma Levine. Current Opinion in Psychology 47 (October 2022).
- December 21, 2021
- Article
How to Become a Better Listener
By: Robin Abrahams and Boris Groysberg
Listening is a skill that’s vitally important, sadly undertaught, and physically and mentally taxing. In the aftermath of COVID-19, particularly with the shift to remote work and the red-hot job market, it’s never been more important—or more difficult—for leaders to be...
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Keywords:
Listening;
Nonverbal Communication;
Communication;
Competency and Skills;
Performance Improvement
Abrahams, Robin, and Boris Groysberg. "How to Become a Better Listener." Harvard Business Review Digital Articles (December 21, 2021).
- June 2023
- Article
Are You Listening to Me? The Negative Link between Extraversion and Perceived Listening
By: Francis J Flynn, Hanne Collins and Julian Zlatev
Extraverts are often characterized as highly social individuals who are highly invested in their interpersonal interactions. We propose that extraverts' interaction partners hold a different view-that extraverts are highly social, but not highly invested. Across six...
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Keywords:
Extraversion;
Listening;
Self-monitoring;
Sociability;
Interaction;
Interpersonal Communication;
Perception
Flynn, Francis J., Hanne Collins, and Julian Zlatev. "Are You Listening to Me? The Negative Link between Extraversion and Perceived Listening." Personality and Social Psychology Bulletin 49, no. 6 (June 2023): 837–851.
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
Summing Up When Is Listening Not a Good Strategy? Like a good case debate, the discussion of the question of whether listening is a lost art was not one-sided. What was clear was how important people felt...
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Keywords:
by James Heskett
- February 2024
- Article
Conveying and Detecting Listening in Live Conversation
By: Hanne Collins, Julia A. Minson, Ariella S. Kristal and Alison Wood Brooks
Across all domains of human social life, positive perceptions of conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior...
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Collins, Hanne, Julia A. Minson, Ariella S. Kristal, and Alison Wood Brooks. "Conveying and Detecting Listening in Live Conversation." Journal of Experimental Psychology: General 153, no. 2 (February 2024): 473–494.
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
Happiness, artificial intelligence, and climate change were just some of the themes that caught the attention of Harvard Business School podcast listeners in 2023. Here are some of the most-downloaded episodes of the year: Deep Purpose...
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Keywords:
by Danielle Kost
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
decision-making process has been transparent, i.e., that deliberations have been relatively free of secretive, behind-the-scenes maneuvering. Believe that the leader listened carefully to them and considered their views thoughtfully and...
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by Martha Lagace
- June 1979
- Background Note
Developing Skill in Listening
By: Arthur N. Turner
Keywords:
Interpersonal Communication
Turner, Arthur N. "Developing Skill in Listening." Harvard Business School Background Note 479-033, June 1979.
- July 27, 2003
- Article
If Only We Had Listened
By: William W. George
George, William W. "If Only We Had Listened." Star Tribune (Minneapolis) (July 27, 2003).
- August 15, 2011
- Blog Post
Wake up, Obama: Listen to Your Forefathers
By: Nancy F. Koehn
Keywords:
Government and Politics
Koehn, Nancy F. "Wake up, Obama: Listen to Your Forefathers." Washington Post, On Leadership (August 15, 2011). http://www.washingtonpost.com/national/on-leadership/wake-up-obama-listen-to-your-forefathers/2011/08/15/gIQACAQgHJ_story.html.
- January 2008
- Article
When (Not) to Listen to Activist Investors
By: Robin Greenwood and Michael Schor
Keywords:
Investment
Greenwood, Robin, and Michael Schor. "When (Not) to Listen to Activist Investors." Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008).
- 05 Dec 2012
- What Do You Think?
Should Managers Bother Listening to Predictions?
Summing Up Can Managers Afford to Ignore Predictions in Planning? There is a healthy skepticism when it comes to the reliability of predictions as a basis for planning. Donald Kortalon, commenting on this month's column, cites a number of experts whose predictions have...
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Keywords:
by James Heskett
- September 2012
- Article
Should You Listen to the Customer?
By: Thomas J. DeLong and Vineeta Vijayaraghavan
DeLong, Thomas J., and Vineeta Vijayaraghavan. "Should You Listen to the Customer? ." Harvard Business Review 90, no. 9 (September 2012).
- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
are more able to voice their concerns.” Is anyone listening to me? In an initial experiment to study whether people talking can tell whether the other person is listening, the researchers paired 200 strangers over Zoom to hold 25-minute...
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by Michael Blanding
- 20 May 2019
- Research & Ideas
Activist CEOs Are Rising Up—and Their Customers Are Listening
When former Starbucks CEO Howard Schultz announced earlier this year he was thinking about running for president of the United States, it wasn’t a new idea. Past CEOs seeking the White House have included Carly Fiorina, Ross Perot, Herman Cain, Steve Forbes, Mitt...
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by Michael Blanding
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
For a better shot at landing the top job at today’s companies, aspiring CEOs should set aside their slide presentations and work on their listening skills instead, new research suggests. Companies are increasingly seeking socially adept...
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by Jay Fitzgerald
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
uncovered this dynamic in a series of studies conducted with coauthors Francis Flynn, professor at the Stanford Graduate School of Business, and Hanne Collins, an HBS doctoral student in organizational behavior. Their report, Are You View Details
Keywords:
by Pamela Reynolds
- October 14, 2019
- Article
Cracking the Code of Sustained Collaboration
By: Francesca Gino
When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means...
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Keywords:
Collaboration;
Listening;
Empathy;
Feedback;
Organizational Culture;
Interpersonal Communication;
Training;
Programs
Gino, Francesca. "Cracking the Code of Sustained Collaboration." Harvard Business Review 97, no. 6 (November–December 2019): 73–81.
- January 6, 2022
- Article
How to Build a Life: Listen to Your Own Advice
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: Listen to Your Own Advice." The Atlantic (January 6, 2022).
- 1991
- Chapter
With Open Ears: Listening and the Art of Discussion Learning
Leonard, Herman B. "With Open Ears: Listening and the Art of Discussion Learning." In Education for Judgment: The Artistry of Discussion Leadership, edited by C. R. Christensen, David A. Garvin, and A. Sweet. Boston: Harvard Business School Press, 1991.