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All HBS Web
(1,216)
- People (10)
- News (466)
- Research (315)
- Multimedia (46)
- Faculty Publications (61)
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- 14 Jan 2014
- First Look
First Look: January 14
whose role is to listen to and help resolve employees' work-related problems. It offers perspectives from two business experts who have opposing viewpoints on a family like corporate culture and on whether the People Support plan is...
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Sean Silverthorne
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
dimension as dishonorable, particularly in a field like health care. Hands immediately shot up around the room. His team disagreed, and after listening to their ideas for where trade-offs could be made-where resources could be shifted...
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- 13 Nov 2000
- Research & Ideas
Managing to Learn: How Companies Can Turn Knowledge into Action
ability to ask open-ended questions, listen to the responses, and lead a productive discussion free from superficiality, rigidity, or miscommunication. At American Express, for example, CEO Harvey Golub tells his direct reports that he is...
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by Laurie Joan Aron
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
very experienced account manager might take a much less experienced account manager along just to listen in on meetings, not to contribute, but just to listen. What tends to happen now is that we try to teach people by giving them...
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by Sean Silverthorne
- 23 Jun 2003
- Research & Ideas
Historically Speaking: A Roundtable at HBS
the time that as far as the Internet was concerned, the government was not involved. That observation intrigued me. Later, I listened to a conversation between two FIBS historians regarding the enclosure movement in England between the...
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by Jim Aisner
- 12 Dec 2012
- Research & Ideas
Book Excerpt: Strength in Numbers
with matching funds from nonprofit organizations and the government, they are able to prod the listening public into contributing sufficient funds to sustain the public good. “The point is not that coordination is easy, or automatic. But...
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Re: Gunnar Trumbull
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
Capital Management, had just finished listening to the hour-long earnings call for Twitter’s Q4 2017 results. Was Twitter doing well? That depended on which numbers she chose to believe. According to Generally Accepted Accounting...
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Dina Gerdeman
- 12 Jul 2016
- First Look
July 12, 2016
show that the more you reassure others that you'll protect their privacy, the more guarded and apt to lie they become. So be nonchalant when discussing sensitive topics. Cultivate leaks. People often reveal information unwittingly, so View Details
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Sean Silverthorne
- 12 Apr 2016
- First Look
April 12, 2016
or a combination—can catalyze leaders' listening skills, reveal what does or doesn't work inside the organization, highlight hidden challenges and opportunities, and generate essential competitive intelligence. It can promote engagement...
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Sean Silverthorne
- 28 Aug 2007
- First Look
First Look: August 28, 2007
his own internal graphics efforts, or should he listen to some of his customers and leave things separate? Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607136 Les Is More, Times Four Harvard Business...
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Martha Lagace
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
encourages voice and is guided by voice. Deep support listens and offers connection. It offers a collaborative relationship defined by advocacy. It is founded on trust, reciprocity, authenticity, intimacy, and absolute reliability. Deep...
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by Martha Lagace
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
innovation, they sometimes go into a victim routine. "They say, 'Oh, they don't listen to me. I don't have a seat at the table. When I try they tell me to get out of here, so I regress to my role as a little bureaucratic turtle guy...
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by Carmen Nobel
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
sensitive ethical issues because of how their concerns will be received. So how can a person do so effectively in ways that will enable others to listen and that will mobilize them to respond constructively? Andy is currently working on...
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by Martha Lagace
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
micromanage. Create an inclusive environment and express interest in team members’ success and personal well-being. Be productive and results-oriented. Be a good communicator and listen to your team. Help your employees with career...
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- 27 Aug 2013
- First Look
First Look: August 27
markets. Download working paper: https://pubwww.hbs.edu/faculty/Pages/download.aspx?name=14-015.pdf Cases & Course Materials Harvard Business School Case 513-091 Bluefin Labs: The Acquisition by Twitter What is the value of Bluefin Labs' social View Details
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Sean Silverthorne
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
actions that the model suggests Microsoft could do to remain competitive are: Increase its own demand-side learning. Listen to the demands of the user community to better exploit the benefits of demand-side learning. Microsoft must...
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- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
believe is necessary. The case describes Paul listening to a young quartet and observing, "What a waste of time to have a group that had no conflict! The music would be nothing at all. They are friendly, the music exquisitely...
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- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
enough that they might be able to listen to more complex arguments. Relationships matter. Silverthorne: Words from leaders are important: some soothe, others inflame. What’s your advice to new leaders for setting the right tone? What...
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by Sean Silverthorne
- 14 Oct 2013
- Research & Ideas
Blockbuster! Why Star Power Works
for sure. Second, being able to pick the most likely winners is incredibly valuable—this probably is both an art and a science. An ability to analyze information on market trends and past winners and losers is very helpful, but in the end being able to View Details
- 09 Jul 2012
- Research & Ideas
The Unconscious Executive
is an example of unconscious thought. Imagine you are listening to a song and can't remember the name of the artist. You try to think hard, but are still unable to come up with it. So you tell yourself, "I'll stop thinking about it,...
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by Martha Lagace