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Show Results For
-
All HBS Web
(580)
- News (89)
- Research (437)
- Events (2)
- Multimedia (8)
- Faculty Publications (251)
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- 07 Feb 2012
- First Look
First Look: February 7
companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from traditional business process View Details
Keywords:
Sean Silverthorne
- April 2024
- Case
Unleashing Human Magic at Best Buy
By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on...
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Keywords:
Change;
Change Management;
Transformation;
Transition;
Communication Intention and Meaning;
Communication Strategy;
Customer Focus and Relationships;
Customers;
Health;
Digital Transformation;
Digital Strategy;
Job Cuts and Outsourcing;
Labor;
Leadership;
Leadership Development;
Leadership Style;
Leading Change;
Management;
Management Practices and Processes;
Management Style;
Business or Company Management;
Crisis Management;
Mission and Purpose;
Organizational Change and Adaptation;
Organizational Culture;
Outcome or Result;
Failure;
Success;
Personal Development and Career;
Strategy;
Strategic Planning;
Adaptation;
Competition;
Retail Industry;
Minneapolis;
Minnesota;
United States
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Keywords:
Carmen Nobel
- 20 Jan 2009
- Research & Ideas
Risky Business with Structured Finance
ratings and created a system where investors could outsource their due diligence." Stafford cites the need to focus on measuring and judging the system's aggregate amount of leverage and understanding the exposures that financial...
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- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
can easily tweak that parameter on the profile and have the machine immediately produce another sample. It is important to note that outsourcing product development to customers does not eliminate learning by doing—nor should it. What it...
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Keywords:
by Stefan Thomke & Eric Von Hippel
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
announced a plan to relocate operations of a furnace factory from the United States to Mexico. The case notes that Carrier began to outsource and offshore operations, in an effort to reduce costs, around 1921. While Carrier’s previous...
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Keywords:
Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
consulting, technology, and outsourcing company. This case describes the human resources and related activities necessary to deliver services to its clients. It allows students to explore how Accenture predicts its staffing needs,...
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Keywords:
Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
targeted therapies administered through IPG extended patient lifespans but increased overall costs. Now, in mid-2017, IPG is undergoing a major transition as it prepares to outsource the bulk of its genomic testing volume to Navican...
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Carmen Nobel
- 16 Mar 2003
- Research & Ideas
At the Center of Corporate Scandal Where Do We Go From Here?
performance. They have effectively outsourced the evaluation of CEO performance and compensation to the market, and often to consultants. As an example, from 1990 to 2001, the share of equity-based compensation in total CEO...
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by Kim B. Clark
- 08 Jul 2008
- First Look
First Look: July 8, 2008
factors in explaining the increased presence of NGOs in the last few decades: a trend towards more outsourcing of government services; new ventures by would-be not-for-profit "entrepreneurs"; and the increasing...
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Keywords:
Martha Lagace
- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
clear is that external information will never be the only driver for the business of a company. "We can't outsource our management decisions," as someone said. BP, for example, expanded into the Russian market in 2003 even...
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- 14 Nov 2006
- First Look
First Look: November 14, 2006
customers by teaching them the correct ordering protocol. Dell deals with arrival and request variability in its high-end server business by outsourcing customer service while staying in close touch with customers to discuss their needs...
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Sean Silverthorne
- 31 Jul 2012
- First Look
First Look: July 31
the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the pressure on its non-hierarchical teams of engineers, as well as the hiring speed,...
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Carmen Nobel
- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
and the de facto regulator became the credit rating agencies," said Retsinas, arguing that regulation became essentially outsourced and privatized. The credit rating agencies weren't able to perform their function whether due to the...
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- 01 Feb 2011
- First Look
First Look: Feb. 1
and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
implementations, which reduced merchandise handling; labor scheduling systems coupled with a greater use of part-time labor sector-wide, which aligned employee levels closely with customer visits and left little spare capacity; and through View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?...
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by Robert Simons
- January 2008
- Article
Nonemployment Stigma as Rational Herding: A Field Experiment
Long spells of unemployment are known to reduce the likelihood of re-employment, but it is difficult to discern the reasons for this observation. Using an experimental method that controls for search intensity and possible discouragement of job applicants, I document...
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Keywords:
Job Search;
Job Cuts and Outsourcing;
Employment;
Cognition and Thinking;
Perception;
Creativity;
Human Needs;
Job Interviews;
Selection and Staffing;
Recruitment;
Managerial Roles;
Judgments;
Employment Industry
Oberholzer-Gee, Felix. "Nonemployment Stigma as Rational Herding: A Field Experiment." Journal of Economic Behavior & Organization 65, no. 1 (January 2008): 30–40.
- 15 Feb 2011
- First Look
First Look: Feb. 15
Grobo had an unusual business model: it did not own land nor farm machinery. Instead, it created a network of partnered producers and suppliers. In other words, it outsourced as much as possible. CEO Gustavo Grobocopatel believed that Los...
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Sean Silverthorne
- 19 Mar 2013
- First Look
First Look: March 19
making use of a local app-development company; using an outsourcing platform like oDesk; contracting with Dashfire, a friend's company that charges low fees for product development in exchange for equity; or finding and hiring a CTO or...
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Keywords:
Sean Silverthorne