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- News (89)
- Research (437)
- Events (2)
- Multimedia (8)
- Faculty Publications (251)
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- 19 Mar 2013
- First Look
First Look: March 19
making use of a local app-development company; using an outsourcing platform like oDesk; contracting with Dashfire, a friend's company that charges low fees for product development in exchange for equity; or finding and hiring a CTO or...
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Sean Silverthorne
- 05 Jul 2011
- First Look
First Look: July 5
time, the company has announced a commitment to improve customer responsiveness and reduce the "fill rate," the time it takes to fulfill new orders. These changes may require adding warehouses or outsourcing fulfillment...
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Sean Silverthorne
- 09 Feb 2010
- First Look
First Look: Feb. 9
outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor...
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Martha Lagace
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
as outsourcing and information technology, that were moving so rapidly that we no longer felt we were the best informed people to write about them. So we enticed two of our colleagues, Gary Pisano and Dave Upton, who were experts in those...
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by Martha Lagace
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
platforms, 2) gravity model analyses of global outsourcing contract flows and their determinants for digital labor markets, and 3) quantification of own- and cross-country elasticities for contract work by wage rate. Digital labor markets...
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Re: Multiple Faculty
- 22 Dec 2015
- First Look
December 22, 2015
Service Excellence to the GCC Tanfeeth, a business process outsourcing (BPO) firm in the United Arab Emirates, was founded in July 2011 as a fully owned subsidiary of Emirates NBD, the largest bank in the Gulf Corporation Council. When...
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Carmen Nobel
- 03 Nov 2009
- First Look
First Look: Nov. 3
costs decrease and as the benefits from outsourcing the use of intellectual property increases. We also examine how different licensing arrangements affect the relation between the variance of the returns to the intellectual property and...
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Martha Lagace
- 11 Dec 2007
- First Look
First Look: December 11, 2007
managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give case-writing workshop participants practice writing...
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Martha Lagace
- 14 Feb 2012
- First Look
First Look: February 14
research, we propose that socialization leads to more effective employment relationships when it starts with newcomers expressing their personal identities. In a field experiment carried out in a large business process outsourcing...
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Carmen Nobel
- 25 Sep 2007
- First Look
First Look: September 25, 2007
which had historically been very manual in nature. CEO Juan Villarzu's initial turnaround attempts introduced a customer-centric corporate culture to his ranks, but he was still challenged by how to create an outsourcing strategy given...
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Martha Lagace
- 15 Oct 2008
- First Look
First Look: October 15, 2008
the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034 PublicationsThe...
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Martha Lagace
- 26 Feb 2008
- First Look
First Look: February 26, 2008
co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give casewriting workshop participants practice writing those sections. Purchase...
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Martha Lagace
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