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- September 2020
- Case
Uber at a Crossroads (2017)
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its...
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Keywords:
Business Startups;
Business Model;
Customer Satisfaction;
Fairness;
Values and Beliefs;
Price;
Profit;
Revenue;
Investment;
Government Legislation;
Business History;
Compensation and Benefits;
Resignation and Termination;
Employment;
Wages;
Lawfulness;
Leadership Style;
Leading Change;
Management Style;
Market Entry and Exit;
Digital Platforms;
Product Design;
Organizational Culture;
Problems and Challenges;
Attitudes;
Strategy;
Competitive Strategy;
Expansion;
Transportation Networks;
Mobile and Wireless Technology;
Valuation;
Transportation Industry;
Technology Industry;
United States
Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
- 14 Jan 2014
- First Look
First Look: January 14
assessment and demonstrate strong inter-rater reliability. Results show that crowdsourced peer-to-peer assessments are perceived as fair and accurate. Educators can leverage peer-to-peer sharing to enhance...
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Keywords:
Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
perceived to be a hotbed for fraud. I estimate that a leading affiliate network could have invoked an optimal payment delay to eliminate 71% of fraud without decreasing profit. Download the paper:...
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Keywords:
Martha Lagace
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
considerations. Important impediments to the use of ESG information are the lack of reporting standards and as a result, lack of comparability, reliability, quantifiability, and timeliness. Among the different ESG investment styles, negative screening is View Details
Keywords:
Sean Silverthorne
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