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- All HBS Web (486)
- Faculty Publications (152)
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- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
added. Witnessing the hidden work performed on their behalf makes customers more satisfied, more willing to pay, and more loyal. It can also make employees more satisfied by demonstrating to them that they are serving their customers...
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Dina Gerdeman
- 13 May 2014
- First Look
First Look: May 13
maintaining a long-term strategic plan is of value in thwarting such investors. Executives and directors are advised to analyze their corporations from the point of view of an activist investor, to create harmony within the board of directors, and to measure View Details
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Sean Silverthorne
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
provide insights into why and how investors use reported environmental, social, and governance (ESG) information. Relevance to investment performance is the most frequent motivation for use of ESG data followed by client demand and...
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Sean Silverthorne
- 17 Apr 2006
- Research & Ideas
Resisting the Seductions of Success
a natural member of this group. Tony's story strongly suggests that the most fundamental inner resource of leaders is a peculiar, negative skill. Leaders need the capacity to distance themselves from the pressures and seductions of...
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- 15 Nov 2004
- Research & Ideas
Solving the Health Care Conundrum
providers are beginning to offer unique services, creating the facilities and organizations to effectively deliver them, and gathering the data to show superior performance and to continue to improve. Public policy can help accelerate...
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- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
from the rooms. Those sorted participants who liked competition performed twice as well on the test, putting in more hours and coming up with better results than the unsorted groups. At the same time, the researchers inserted another...
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by Michael Blanding
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
and skills that the American economy needs.” (Higgins) “ provided it is spent on the areas where there is the greatest performance gap ” (Lewisman). Samuel Reich added that, “ it should (be) limited (to) schools where standard tests...
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- 06 Sep 2011
- Research & Ideas
The Power of Leadership Groups for Staying on Track
Today's most successful leaders are focusing on sustaining superior performance by aligning people around mission and values and empowering leaders at all levels, while serving customers and collaborating throughout the organization. Over...
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by Bill George
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
Capabilities: A Meso Model of Sustained Innovation and Superior Firm Performance By: Harvey, Jean-François, Henrik Bresman, and Amy C. Edmondson Abstract—This paper complements the manager-centered analysis of dynamic capabilities with a...
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Dina Gerdeman
- 24 Sep 2014
- Op-Ed
The ABCs of Addressing Climate Change (From a Business Perspective)
It's Climate Week in New York City. The schedule features a UN Climate Summit, a People's Climate March, the Clinton Global Initiative, substantial criticism of the whole endeavor, and plenty of agitated interaction. There is a lot of noise here. How can businesses cut...
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- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
money using their mobile phones. Mobile money has grown quickly, but high stockout rates of currency persist due to suboptimal inventory decisions made by contracted employees (called agents). In partnership with a Tanzanian mobile money operator, we View Details
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Dina Gerdeman
- 28 Jul 2015
- First Look
First Look: July 28, 2015
sellers creates fragility-higher concentration results in more volatile risk premiums. I also employ a number of complementary approaches to address identification, such as using the 2011 Japanese tsunami as an exogenous shock to the risk bearing View Details
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Carmen Nobel
- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
supervisory stringency during the most recent recession is likely to have a statistically significant impact on total loans and loan capacity for several years—approximately 20 quarters—after the onset of the tighter supervisory...
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- 03 Nov 2003
- Research & Ideas
Making Money Making Movies
there is excess screen capacity. Many exhibitors are or have been in financial difficulties, and have had to close theaters or screens, resulting in a decline in the total number of screens since 2000. Internationally, there is some room for growth in screens (and...
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- 10 Jan 2012
- First Look
First Look: January 10
also find substantial variation in management practices across organizations in every country and every sector, mirroring the heterogeneity in the spread of performance in these sectors. One factor linked to this variation is ownership....
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Sean Silverthorne
- 16 Aug 2016
- First Look
August 16, 2016
administration (11.7%), biotech/device/pharmaceutical (10.9%), and entrepreneurship (9.5%). Overall, 84% of physician-MBAs entered residency; approximately half (49.3%) remained clinically active in some capacity and only one-fourth...
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Sean Silverthorne
- 13 Jan 2009
- First Look
First Look: January 13, 2009
and, as a result, gain the capacity to curb its influence. Download the paper: http://www.hbs.edu/research/pdf/07-099.pdf Cultural Notes on Chinese Negotiating Behavior Authors:James K. Sebenius and Cheng (Jason) Qian Abstract Western...
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Martha Lagace
- 22 Mar 2016
- First Look
March 22, 2016
forthcoming World Scientific Institutions, Institutional Change and Economic Performance in Emerging Markets By: Iyer, Lakshmi Abstract—Emerging markets play an increasingly important role in the global economy, accounting for 31% of...
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Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
portable, but with inferior performance characteristics, the Montague folding bicycle has the look, feel, and performance of a standard bicycle. However, while the firm has experienced notable success since...
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Martha Lagace
- 30 Oct 2012
- First Look
First Look: October 30
note describes the Congruence Model, a method by which an organization can assess whether its building blocks (critical tasks, formal organizational arrangements, people, and culture) are aligned (congruent) with its strategy. The model postulates that misalignments...
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Sean Silverthorne