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All HBS Web
(326)
- People (1)
- News (32)
- Research (251)
- Multimedia (2)
- Faculty Publications (75)
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- 08 May 2007
- First Look
First Look: May 8, 2007
perceptions, emotions, and motivation levels—on several dimensions of performance. People perform better when their workday experiences include more positive emotions, stronger intrinsic motivation (passion for the work), and more favorable View Details
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Martha Lagace
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
and CEO Dan Schulman was especially vocal: “This decision reflects PayPal’s deepest values and our strong belief that every person has the right to be treated equally, and with dignity and respect,” he wrote in a statement. As the outcry...
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- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
it's unlikely you've ever put them together just like this, with this same person acting and reacting in quite the same way. Negotiation is a particularly high-stakes form of communication, one that requires the lightning-quick, informed...
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by Kathleen L. McGinn
- 11 Sep 2012
- First Look
First Look: September 11
decreases the compassion that individuals express to others in need, that this effect is mediated by dampened feelings of empathy and heightened perceptions of unprofessionalism, and that it is circumscribed to bad news that has economic...
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Sean Silverthorne
- 13 Jan 2009
- First Look
First Look: January 13, 2009
Negotiating Business in China: A Questionnaire Authors:James K. Sebenius and Cheng (Jason) Qian Abstract Cultural differences can affect negotiations in many ways, from influencing the basic motivations and perceptions of the players to...
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Martha Lagace
- 14 Nov 2019
- Book
Lifting the Lid on Turkey's Hidden Business History
development due to corrupt business practices? Will it be able to enact more effective reforms? Jones: The latest Corruptions Perceptions Index ranks Turkey as 78 out of 180 countries in their level of corruption, more corrupt than China...
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by Sean Silverthorne
- 14 Nov 2006
- First Look
First Look: November 14, 2006
dynamics tool that he was responsible for creating—on a Sunday when he had a major personal engagement. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407037 Tim Keller at Katzenbach Partners LLC (B)...
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Sean Silverthorne
- 05 Aug 2008
- First Look
First Look: August 5, 2008
Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study...
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Martha Lagace
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally and treated them accordingly. If...
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- 09 Nov 2010
- First Look
First Look: November 9, 2010
consequences. In corporations, these leaders excel in regulated industries and in firms that take a process approach to innovation. The larger lesson that the military can offer the business world is that fit matters. Different circumstances demand different leadership...
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Sean Silverthorne
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
bias. Nine studies document this effect and provide insight into its psychological underpinnings. In Study 1, MBA students perceived their revised resumes to be of higher quality the more they differed from their original versions, but this View Details
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Sean Silverthorne
- August 2022
- Supplement
Atlanta Ransomware Attack (B)
By: Amit Goldenberg and Julian Zlatev
This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at...
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Keywords:
Crime and Corruption;
Decision Making;
Cost vs Benefits;
Decision Choices and Conditions;
Decisions;
Ethics;
Values and Beliefs;
Government and Politics;
Government Administration;
Information Technology;
Cybersecurity;
Information Management;
Leadership;
Management;
Crisis Management;
Management Teams;
Negotiation;
Risk and Uncertainty;
Social Psychology;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Society;
Public Administration Industry;
United States;
Atlanta;
Georgia (state, US)
Goldenberg, Amit, and Julian Zlatev. "Atlanta Ransomware Attack (B)." Harvard Business School Supplement 923-010, August 2022.
- 25 Feb 2014
- First Look
First Look: February 25
Publications August 2013 Social Psychological & Personality Science Matchmaking Promotes Happiness By: Anik, Lalin, and Michael I. Norton Abstract—Four studies document and explore the psychology underlying people's proclivity to...
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Sean Silverthorne
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
exposure by hiring professional photographers to take photos similar to what a person would see for hotel listings. This decision was not only a differentiating factor from Craigslist-type postings or newspaper advertisements; it also...
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by Martha Lagace
- 08 Jun 2010
- First Look
First Look: June 8
find that diversified firms increased in value relative to single-segment firms during the crisis, a result that is not driven by the endogeneity of either financing constraints or firms' diversification choices. We also find that the increase did not simply reflect...
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Martha Lagace
- 04 Dec 2018
- First Look
New Research and Ideas, December 4, 2018
design, competing interests, global health, personalized medicine, residential care, and concierge medicine, among others—and structures what has been a highly fragmented research area into a coherent scientific discipline. The Handbook...
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Dina Gerdeman
- 01 Mar 2011
- First Look
First Look: March 1
look large and compelling. But it can have significant downsides. Leaders who prefer to zoom in tend to create policies and systems that depend too much on politics and favors. They can focus too closely on personal status and on turf...
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Sean Silverthorne
- 03 Mar 2009
- First Look
First Look: March 3, 2009
PublicationsFinding Your True North: A Personal Guide Authors:Bill George, Andrew McLean, and Nick Craig Publication:San Francisco: Jossey-Bass, 2008 Abstract Based on Bill George's bestselling book True North, this View Details
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Martha Lagace
- 21 Feb 2012
- First Look
First Look: Feb. 21
company to an advanced materials company whose products and services can make its clients more sustainable. During the 1960s and 1970s the company received a series of external shocks in the form of negative public opinion for some of its activities. These challenged...
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Sean Silverthorne
- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
Argentina and Chile? These leaders had an inside-looking-out view during this much of this time—what do we learn from them? A: These interviews supplied both contextual and personal information simply not available elsewhere. Unlike the...
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by Sean Silverthorne