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- News (118)
- Research (88)
- Multimedia (1)
- Faculty Publications (32)
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- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
as reindeer and elves, and the pilot sang Christmas carols while gently rocking the plane"), their commitment to the airline and maintaining its profitability provides evidence of a compelling company culture. Maintaining longer...
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- 23 Nov 2010
- First Look
First Look: November 23
Effective Self-Policing Authors: Michael W. Toffel and Jodi L. Short Publication: Journal of Law and Economics (forthcoming) Abstract Administrative agencies are increasingly establishing voluntary self-reporting programs both as an...
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Sean Silverthorne
- 27 Sep 2011
- First Look
First Look: September 27
development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP)-a...
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Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price of a mortgage and estimate the customer lifetime...
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Martha Lagace
- 14 Feb 2017
- First Look
First Look at New Research: February 14
Persistence By: Gallani, Susanna Abstract—Organizations often introduce temporary incentive programs with a view of establishing long lasting behaviors. Monetary payoffs are awarded upon achievement of team goals, which measure the...
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Sean Silverthorne
- 29 Jan 2013
- First Look
First Look: Jan. 29
(in a pilot test) and experimental manipulations (Experiments 1, 2a, and 2b), we found that an essentialist mind-set is indeed hazardous for creativity, with the relationship mediated by motivated closed-mindedness (Experiments 2a and...
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Sean Silverthorne
- 29 Jun 2007
- First Look
First Look: June 29, 2007
(CRM) project would require, the bank decided to explore its benefits with a smaller pilot project. It appointed a CRM project team to design and implement a project focused on credit cards. Describes the challenges of the Spanish credit...
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Martha Lagace