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- All HBS Web (88)
- Faculty Publications (27)
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- August 2021
- Case
Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19
By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck
Keywords:
Diversity Management;
Diversity Training;
Cultural Change;
Cultural Diversity;
Inclusion;
Inclusive Growth;
Inclusive Hiring;
Hiring;
Hiring Of Employees;
Recruiting;
Performance Management;
Change Leadership;
Race And Ethnicity;
Racial Bias;
Racial Disparity;
Racial Injustice;
Racial Tensions;
Racism;
Organization;
Organization Process;
Organization Structure;
Structural/institutional Racism;
Leadership And Change Management;
Leadership And Managing People;
Leading;
Gender Bias;
Discrimination;
Inequalities;
Inequality;
Social Change;
Employee Attitude Development And Empowerment;
Employee Bonding;
Employee Empowerment;
Employee Engagement;
Employee Fairness;
Employee Morale;
Employee Performance Management;
Employee Relations;
Company Culture;
Company Values;
Values;
COVID-19 Pandemic;
Demographics;
Diversity;
Age;
Ethnicity;
Gender;
Business Processes;
Change Management;
Change;
Race;
Human Capital;
Human Resources;
Compensation and Benefits;
Employees;
Employee Relationship Management;
Recruitment;
Retention;
Selection and Staffing;
Jobs and Positions;
Job Interviews;
Leadership;
Leading Change;
Management;
Management Teams;
Business or Company Management;
Crisis Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Growth Management;
Management Style;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Design;
Organizational Structure;
Organizations;
Mission and Purpose;
Culture;
Happiness;
Prejudice and Bias;
Satisfaction;
Equity;
Identity;
Leadership Style;
Values and Beliefs;
Technology Industry;
United States
- 01 Mar 2021
- Research & Ideas
How Systemic Racism Can Threaten National Security
political commentators and elected officials continue to debate not only the implications of institutional racism, but its very existence. Tabellini’s study shows how racial injustice reverberates far beyond its seemingly local source,...
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Keywords:
by Rachel Layne
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
profound impact on the inclusivity of the systems you are creating," says Luca, who has also coauthored a new case study, Racial Discrimination on Airbnb: The Role of Platform Design. "Platform companies should think through the...
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- March 2022
- Background Note
Climate Challenges for Cities: Introduction to Issues and Actions in the United States
By: Rosabeth Moss Kanter and Catarina Mia Martinez
This background Note introduces the implications of climate change (global warming) for American cities. In the U.S., partisan political divides and unaddressed economic and racial disparities in climate vulnerabilities can inhibit action. The two main fronts for...
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Keywords:
Climate Change;
Cities;
Emission Reduction;
Change;
Change Leadership;
Electric Power Generation;
Transportation;
Recycling;
Green Business;
Green Building;
Ecosystem;
Construction;
Systems Change;
Cross-sector Collaboration;
Adaptation;
Geographic Location;
Resource Allocation;
Infrastructure;
Government and Politics;
Social Issues;
Urban Development;
United States
Kanter, Rosabeth Moss, and Catarina Mia Martinez. "Climate Challenges for Cities: Introduction to Issues and Actions in the United States." Harvard Business School Background Note 322-103, March 2022.
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
Review Firm Turnover and the Return of Racial Establishment Segregation By: Ferguson, John-Paul, and Rembrand Koning Abstract—Racial segregation between American workplaces is greater today than it was a generation ago. This increase has...
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Sean Silverthorne
- Forthcoming
- Article
Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice
Companies are facing increased pressure to “walk the talk” on diversity, equity, and inclusion (DEI) in their operations. One specific call-to-action from stakeholders is the public disclosure of EEO-1s. Companies with 100+ employees are federally mandated to annually...
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Balakrishnan, Maya, Jimin Nam, and Ryan W. Buell. "Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice." Production and Operations Management (forthcoming). (Pre-published online March 7, 2024.)
- Article
Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems
By: Rosabeth M. Kanter and Tuna Cem Hayirli
Traditionally, responses to crises and societal problems—the COVID-19 pandemic, natural disasters, racial inequities—are considered the responsibility of the public sector and NGOs. But addressing the world’s most critical problems requires leadership, resources, and...
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Keywords:
Coalition;
Change;
Problem Solving;
Organization;
Boundaries;
Evolution;
Mission;
Moral Leadership;
Balance;
"Solutions Approach;
Society;
Problems and Challenges;
Organizations;
Mission and Purpose;
Leading Change;
Trust
Kanter, Rosabeth M., and Tuna Cem Hayirli. "Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems." Harvard Business Review 100, no. 2 (March–April 2022).
- March 2024
- Article
Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity
By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial...
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Keywords:
Health Pandemics;
Technology Adoption;
Prejudice and Bias;
Equality and Inequality;
Communication Technology;
Race;
Ethnicity;
Health Industry
Tang, Mitchell, Rebecca Mishuris, Lily Payvandi, and Ariel Dora Stern. "Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity." JAMA Network Open 7, no. 3 (March 2024).
- 29 Jun 2007
- First Look
First Look: June 29, 2007
prominent South African leaders, like Nelson Mandela, and to the national soccer team. But by the mid-1990s, Surve, like many of his comrades, grew frustrated by the huge economic disparities that existed in South Africa, even though its...
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Keywords:
Martha Lagace
- 27 Feb 2024
- Research & Ideas
Why Companies Should Share Their DEI Data (Even When It’s Unflattering)
share had doubled from two years earlier, after the murder of George Floyd thrust deep racial disparities into the national spotlight, prompting business leaders to reevaluate their DEI efforts, say the...
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by Shalene Gupta
- 11 Aug 2022
- Research & Ideas
When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?
ability. "People are struggling to make ends meet around the country, and success is often determined in part by uncontrollable factors." “They explained this disparity by saying the [higher-achieving] group worked harder,” says Whillans,...
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- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
with technology take longer, they're harder to follow. I'm involved, in addition to running Merck, I co-chair the commission in New Jersey about re-opening the state. Corporate America is asking what it needs to do about racial...
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- 09 Dec 2013
- Research & Ideas
Cultural Disharmony Undermines Workplace Creativity
harassment or racial discrimination—in which coworkers' morale or performance suffers even when they are not the direct targets of abuse. He coined a term for the phenomenon, "ambient cultural disharmony," which he discusses in depth in...
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Keywords:
by Michael Blanding
- 06 May 2021
- HBS Case
How Four Women Made Miami More Equitable for Startups
exclusion." But there were problems. The racial divide and income disparities in this highly segregated region left many women and people of color with few ways to find resources and support. This was...
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by Carolyn DiPaolo
- 02 Jul 2018
- Research & Ideas
Corporate Tax Cuts Don't Increase Middle Class Incomes
more money in their pockets. Other factors that contribute to income disparity are more based in societal issues or on how companies go about their business. For example, large companies may pay more for a similar job than a smaller firm;...
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by Roberta Holland
- 06 Aug 2013
- First Look
First Look: August 6
Costs of Racial 'Color Blindness' By: Norton, Michael I., and Evan P. Apfelbaum Abstract—The article looks at research on people's attitudes and behaviors with respect to noticing and referring to a person's race. It explains the 2013...
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Keywords:
Anna Secino
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
chain partners. This should help small business and stimulate increased consumer spending on local services. Innovation is a Biden theme, one of the pillars of his campaign, which he also applied to addressing racial View Details
Keywords:
by Dina Gerdeman
- 19 Jan 2011
- First Look
First Look: Jan. 18
program for native Malays that had alleviated racial tensions and reduced inter-racial income inequality over the previous 40 years though, some argued, at the cost of fostering corruption. Purchase this...
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Keywords:
Sean Silverthorne
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to...
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Keywords:
by Dina Gerdeman
- 28 Oct 2008
- First Look
First Look: October 28, 2008
appearance of prejudice during social interaction is to avoid talking about race, or even acknowledging racial difference. Four experiments involving a dyadic task investigated antecedents and consequences of this tendency. Observed...
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Keywords:
Martha Lagace