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- 08 Dec 2015
- First Look
December 8, 2015
five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a...
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Sean Silverthorne
- 07 Oct 2008
- First Look
First Look: October 7, 2008
published in top peer-reviewed management, psychology, sociology, and industrial relations journals from 1990 to 2005. Our findings illuminate a continuum of open systems to closed systems phenomenological assumptions revealed in this microprocess research. Analysis of...
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Martha Lagace
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
to study must have had a compounded annual growth rate in revenues, profits, and market capitalization that exceeded the 50th percentile of industry peers between 1997 and 2006 or for the CEO's tenure. Corresponding figures were used for...
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by Martha Lagace