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- All HBS Web (114)
- Faculty Publications (14)
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- 06 Nov 2007
- First Look
First Look: November 6, 2007
way a centralized clearinghouse can fix them, and the effects on market outcomes. In the conclusion we discuss aspects of the experience of the gastroenterology labor market that seem to generalize fairly widely. Purchase the paper from...
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Sean Silverthorne
- 30 Jun 2015
- First Look
First Look: June 30, 2015
in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure repeated memorable service encounters; (2) customers buy...
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Carmen Nobel
- 22 Jul 2014
- First Look
First Look: July 22
latter's poor behavior in other relationships is unlikely to have much marginal effect. We test the resulting hypotheses by examining how a venture capital firm's reputation for unreliability, triggered by repeated withdrawals from...
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Sean Silverthorne
- 30 Aug 2016
- First Look
August 30, 2016
unconditional compensation in the form of reciprocity to be effective at improving sales force performance only when given as a delayed reward of which the effectiveness decreases with repeated exposure. We also find heterogeneity in the...
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Carmen Nobel
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
is associated with higher employee departure rates in stores where the manager is likely to be more informed than headquarters (stores that serve repeat customers or customers with atypical demographic characteristics relative to...
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Sean Silverthorne
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
their children's or relatives' college educations. The business would require a huge technology infrastructure, to capture millions of consumers' purchases and to direct company rebates on their spending (for credit-card and telephone...
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by John S. Rosenberg
- 03 Mar 2009
- First Look
First Look: March 3, 2009
magnified in the online channel. Customer analysis suggests that opening retail stores paves the way for higher rates of customer acquisition and higher rates of repeat purchasing among existing customers in...
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Martha Lagace
- 04 Sep 2019
- Research & Ideas
'I Know Why You Voted for Trump' and Other Motivation Misperceptions
She hopes the results make business leaders think twice about how they size up their customers and rely on previous purchases to predict the products they want. “For instance, imagine you see a person buy a plain black backpack,” she...
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by Dina Gerdeman
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
who display stable INR over time. For complex anticoagulation patients, the total cost of medication and monitoring for warfarin anticoagulation therapy is similar to that for NOACs. Conclusion: Despite warfarin being significantly less expensive to View Details
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Dina Gerdeman
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
evidence of NPE opportunism: targeting of firms that have reduced ability to defend themselves, repeated assertions of lower-quality patents, increased assertion activity nearing patent expiration, and forum shopping. We find moreover...
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Dina Gerdeman
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
meetings and repeat frequently that the Internet is overhyped. Form a committee to create a new corporate Internet offering, staff it with people from unrelated areas who are already doing five other things, and don't release them from...
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by Rosabeth Moss Kanter
- 28 Sep 2010
- First Look
First Look: September 28, 2010
Organization 28, no. 4 (2010) Abstract In a repeated game setting of a vertically related industry, we study the collusive effects of vertical mergers. We show that any vertical merger facilitates upstream collusion, no matter how large...
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Sean Silverthorne
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
Buyers are more apt to use a product right after they purchase it, a fact you need to ponder as you consider how to keep customers coming back for more. In this e-mail interview with HBS Working Knowledge's Manda Mahoney, Harvard Business...
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by Manda Mahoney
- 08 Jul 2014
- First Look
First Look: July 8
simply begin with the direction you want to go and take a small step. Thinking alone will never change your life-you must ACT. Then evaluate the lessons you learn from that first step, build on them, and take another step in your desired direction. View Details
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Carmen Nobel
- 10 Jun 2002
- Research & Ideas
Reinventing the Industrial Giant
this same path again? GM does not believe that these new changes will repeat the 1980s debacle. Rather, their executives see the Internet as the way of the future. The 1999 annual report states that the company believes "... that the...
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- 18 Dec 2012
- First Look
First Look: December 18
WhiteHarvard Business School Case 713-015 For the past few decades, Australia has dealt with the benefits and costs of repeated mining booms-inflation, a housing bubble, a current account deficit, and growing dependence on China. Between...
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Carmen Nobel
- 08 Oct 2013
- First Look
First Look: October 8
harder-even in the absence of repeated interactions or strategic career concerns. In a field experiment with 266 employees, we show that paying above-market wages, per se, does not have an effect on effort. However, structuring a portion...
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Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
time MBAs pile into a field, it's a good contrarian indicator. Gallows humor aside, market pros see parallels, but no repeat of the 1989 crash. That optimism rests on the knowledge that the industry today bears little resemblance to the...
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- 02 Jul 2015
- Op-Ed
The Future of the Greek Economy
their salaries, and businesses to purchase products from their suppliers. But there is a right way forward to secure the country's membership in the Eurozone. Regardless of what many of Tsipras's critics say, more than 70% of Greek...
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- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
customer but every entity that interacts with you in a significant manner."3 This claim is repeated in the book The Customer Is CEO, which defines a customer as "the recipient of any kind of product or service provided by an...
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by Robert Simons