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All HBS Web
(74)
- News (25)
- Research (42)
- Multimedia (3)
- Faculty Publications (15)
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- April 2011
- Case
Porcini's Pronto: "Great Italian cuisine without the wait!"
By: James L. Heskett and Richard Luecke
Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking...
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Keywords:
Franchising;
Syndication;
Quantitative Analysis;
Performance Measurement;
Human Resource Management;
Incentives;
Motivation;
Consumer Behavior;
Measurement and Metrics;
Quality;
Customer Value and Value Chain;
Selection and Staffing;
Expansion;
Business Growth and Maturation;
Service Delivery;
Franchise Ownership;
Customer Focus and Relationships;
Product Marketing;
Food and Beverage Industry;
Service Industry;
Northeastern United States
Heskett, James L., and Richard Luecke. Porcini's Pronto: "Great Italian cuisine without the wait!". Harvard Business School Brief Case 114-277, April 2011.
- February 2020
- Case
Rotoplas: Bringing More and Better Water
By: John D. Macomber and Carla Larangeira
Private companies were being turned to for potable water in the world’s megacities due to impacts of climate change including droughts and flooding. Mexico City had endured several water-related crises, with its population suffering from floods, droughts, water...
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Keywords:
Water Supply;
Water Management;
Finance;
Infrastructure;
Urban Development;
Business and Government Relations;
Latin America;
Mexico
Macomber, John D., and Carla Larangeira. "Rotoplas: Bringing More and Better Water." Harvard Business School Case 220-064, February 2020.
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
productivity would improve—especially as the bricks-and-clicks retail model worked in an increasingly coordinated manner to offer the consumer a seamless shopping experience. The Internet Threat While recent retail sales figures seem to...
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- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
you look at J.C. Penney over the long term, it seems to me that they have lost their identity. With more than 1,000 stores and great locations in malls across the country, it used to be the department store for middle-income families,...
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- 28 Jun 2021
- Research & Ideas
Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis
increase during the pandemic. During the pandemic, Amazon hired as many new workers as all other Standard and Poor’s 500 companies combined. Online retailer Wayfair also prospered. Where the axe fell On the other hand, shopping View Details
Keywords:
by Lane Lambert
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
School, defines these multi-sided markets as platforms that serve two or more distinct groups of customers who value each other's participation. Examples: EBay provides markets for both buyers and sellers, dating club clients are both men and women, View Details
- 30 Aug 2004
- Research & Ideas
Real Estate: The Most Imperfect Asset
Debates on urban sprawl and so-called new urbanism are the rage among developers and academics. Grayfield debates concern what to do with all of those old shopping malls and parking lots in infill locations....
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- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
is going to feel it in some way. It’s changed the shopping experience. We don’t interact with humans anymore. Shopping malls are empty because we’re all View Details
Keywords:
by Dina Gerdeman
- 23 Jan 2013
- Research & Ideas
Three-Dimensional Strategy: Winning the Multisided Platform
by facilitating direct connections between multiple types of affiliated customers, which most often leads to network effects. Think of what a shopping mall accomplishes in bringing together a multitude of...
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by Julia Hanna
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
the imposed closure of most of the stores and shopping malls who had to quickly reroute their business toward e-commerce and direct delivery of products to customers’ homes. This shift heavily impacted...
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- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
goods would grow from 2 percent to 20 percent of the consumer market over the next five years. From a sector perspective, mall specialty stores that sell goods such as toys or watches should do well, said Biyani. Moderator Rangan wondered...
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- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
While legacy companies like Sears are shuttering their doors, a growing number of online-first companies—from Amazon to Rent the Runway—are opening new storefronts and transforming the shopping experience. Senior Lecturer Jill Avery and...
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- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
of shopping malls across the country; Amazon's aggressive expansion of its Prime service; and tough times ahead even for venerable retailer Walmart. In short, retail is at an inflection point, even though...
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- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
the most popular items (e.g., bread, milk) in the furthest possible place from the entrance; that shopping malls seem designed to make sure you get lost at every single visit; and that popular magazines...
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Keywords:
by Andrei Hagiu & Bruno Jullien
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
An Application to Shopping Mall Sales By: Chung, Doug J., Kyoungwon Seo, and Reo Song Abstract—We propose a Bayesian model of post-entry outcomes. Endogenous firm entries are modeled as a discrete game of...
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Keywords:
Sean Silverthorne
- 25 Mar 2014
- First Look
First Look: March 25
Co. Ltd. Founded in 1986, Red Star had become the leading department store in China for furniture and home equipment products (bathroom, lamps, textiles complements, etc.). The business model of Red Star was to provide adequate space for vendors (that rented the space)...
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Sean Silverthorne
- 18 Sep 2007
- First Look
First Look: September 18, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808045 Retail Shopping in 2007: The Net versus the Mall Harvard Business School Note 707-566 Provides an overview of the retail sector within...
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Martha Lagace
- 12 Mar 2007
- Research & Ideas
The New Real Estate
witnessed this firsthand as I trudged through Beijing developments last summer and saw some of the 142 new facilities being built for the 2008 Olympics. Another sign of emerging growth: India has at least 150 new real estate funds. Gurgon and Noida outside of Delhi...
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- 05 Feb 2008
- First Look
First Look: February 5, 2008
examine the effect of anticipatory regret on consumers' purchases at a shopping mall and during Thanksgiving. The results indicate that anticipating long-term regret leads consumers to buy pleasurable...
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Keywords:
Martha Lagace