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- Faculty Publications (56)
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- November 2007
- Case
The 1995 Release of the Institutional Investor Research Report: The Impact of New Information
By: Boris Groysberg, Nitin Nohria and Derek Haas
In 1995, Institutional Investor magazine began selling a complete ranking of the best equity research analysts. This report allowed research firms to assess the relative quality of each analyst across the industry, and this enabled firms to know nearly as much about...
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Keywords:
Talent and Talent Management;
Investment Banking;
Retention;
Selection and Staffing;
Reports;
Knowledge Use and Leverage;
Performance Evaluation;
Banking Industry
Groysberg, Boris, Nitin Nohria, and Derek Haas. "The 1995 Release of the Institutional Investor Research Report: The Impact of New Information." Harvard Business School Case 408-061, November 2007.
- 25 Jan 2011
- First Look
First Look: Jan. 25
http://sloanreview.mit.edu/the-magazine/articles/2010/fall/52118/how-to-do-well-and-do-good/ Corporate Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Publication:Journal of Financial Economics (forthcoming) Abstract We examine CEO...
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Keywords:
Sean Silverthorne
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
aren't very helpful. Indeed, popular metrics such as customer satisfaction, acquisition, and retention have turned out to be very poor indicators of customers' true perceptions or the success of marketing activities. Often, they're...
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by Sean Silverthorne
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
objective—especially given that they know the players and may be coaching them as well. If you are hiring an internal coach be thoughtful on who they will work with and how to measure their success vis-a-vis employees’ growth. Success metrics can be everything from...
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by Julia B. Austin
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
conducted over twice as many community mobilization meetings, while seeing approximately the same number of patients at the health posts. Both groups spent the same amount of time at each household, meaning the career group wasn't sacrificing quality time for quantity....
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- October 2019
- Case
Engaging the Nationwide Workforce
By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta
Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this...
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Keywords:
Talent and Talent Management;
Change;
Change Management;
Transformation;
Insurance;
Human Resources;
Employees;
Employee Relationship Management;
Retention;
Selection and Staffing;
Employment;
Human Capital;
Leadership;
Leadership Development;
Organizational Change and Adaptation;
Social Psychology;
Financial Services Industry;
Insurance Industry;
United States;
Ohio
Bernstein, Ethan S., Jessica Gover, and Sarah Mehta. "Engaging the Nationwide Workforce." Harvard Business School Case 420-036, October 2019.
- March 2022 (Revised March 2024)
- Case
DaVita Responds to COVID
By: Susanna Gallani and David Lane
Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured...
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Keywords:
COVID-19 Pandemic;
Change Management;
Communication;
Talent and Talent Management;
Fairness;
Values and Beliefs;
Corporate Accountability;
Health Care and Treatment;
Health Pandemics;
Human Resources;
Employee Relationship Management;
Retention;
Wages;
Working Conditions;
Leadership Style;
Crisis Management;
Organizational Culture;
Health Industry;
United States
Gallani, Susanna, and David Lane. "DaVita Responds to COVID." Harvard Business School Case 122-007, March 2022. (Revised March 2024.)
- 25 Sep 2007
- First Look
First Look: September 25, 2007
& McKenzie, the largest law firm in the world by employees, with offices in 38 different countries. Facing an intensifying war for talent and associate retention concerns in some offices, Conroy has...
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Martha Lagace
- 26 Feb 2007
- Research & Ideas
The Power of the Noncompete Clause
certainly appears to be on the minds of members of the Greater Boston Chamber of Commerce, who in 2003 issued a report titled Preventing a Brain Drain: Talent Retention in Greater Boston. While it would be a...
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by Martha Lagace
- 19 Apr 2011
- First Look
First Look: April 19
the drivers of customer churn and uncover opportunities to increase customer retention across the customer selection, selling, and training processes. Students assess a metric, CHI (Customer Happiness Index), which HubSpot uses to predict...
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Keywords:
Sean Silverthorne
- June 2023 (Revised March 2024)
- Case
Creating World-Class Board Governance at SECO
By: Krishna G. Palepu and Emer Moloney
In Spring 2023, SECO CEO Massimo Mauri had the ambition to grow the €200 million revenue technology company to a €1 billion company by 2030. Founded in Italy in the 1970s, the family-owned company had gone through a period of growth and internationalization,...
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Keywords:
Family Business;
Business Model;
Acquisition;
Business Growth and Maturation;
Talent and Talent Management;
Customer Focus and Relationships;
Engineering;
Governance;
Corporate Governance;
Governing and Advisory Boards;
Growth and Development Strategy;
Compensation and Benefits;
Retention;
Innovation and Invention;
Technological Innovation;
Going Public;
Strategic Planning;
Business and Shareholder Relations;
Business Strategy;
Information Infrastructure;
Information Technology;
Value Creation;
Organizational Change and Adaptation;
Computer Industry;
Electronics Industry;
Industrial Products Industry;
Information Technology Industry;
Technology Industry;
Italy;
Europe;
Germany;
United States;
China
Palepu, Krishna G., and Emer Moloney. "Creating World-Class Board Governance at SECO." Harvard Business School Case 123-082, June 2023. (Revised March 2024.)
- 16 Jul 2013
- First Look
First Look: July 16
growth requires. This article explores six common mistakes that executives make in this arena: 1) Failing to provide the right kind of oversight. The CEO should spend meaningful time with the team and with potential customers; 2) Not putting the best, most experienced...
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Keywords:
Anna Secino