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All HBS Web
(2,129)
- People (4)
- News (625)
- Research (1,119)
- Events (1)
- Multimedia (49)
- Faculty Publications (603)
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- September 2004
- Article
Trust in Agency
Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the...
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Keywords:
Trust;
Agency Theory;
Relationships;
Behavior;
Motivation and Incentives;
Contracts;
Business Model;
Emotions;
Forecasting and Prediction;
Ethics;
Standards;
Risk and Uncertainty
Casadesus-Masanell, Ramon. "Trust in Agency." Journal of Economics & Management Strategy 13, no. 3 (September 2004): 375–404.
- October 2019
- Teaching Note
Starling Trust Sciences: Measuring Trust in Organizations
By: Aiyesha Dey and Jonas Heese
- 13 Aug 2007
- Research & Ideas
The Dark Side of Trust
Oberholzer-Gee saw in TrapGuard, being marketed for the first time to plumbers in Philadelphia, an interesting way to better understand the link between trust and diffusion of new products. With Victor Calanog, a doctoral student at the...
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- July 2019
- Article
Leading with Trust
By: Sandra J. Sucher and Shalene Gupta
Sucher, Sandra J., and Shalene Gupta. "Leading with Trust." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
- 2023
- Working Paper
Trusting Talent: Cross-Country Differences in Hiring
By: Letian Zhang and Shinan Wang
This article argues that a society’s social trust influences employers’ hiring strategies. In selecting workers, employers could either focus on applicants’ potential and select on foundational skills (e.g., social skills, math skills) or focus on their readiness and...
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Keywords:
Selection and Staffing;
Trust;
Competency and Skills;
Cross-Cultural and Cross-Border Issues;
European Union
Zhang, Letian, and Shinan Wang. "Trusting Talent: Cross-Country Differences in Hiring." Working Paper, October 2023.
- April 1991 (Revised September 1991)
- Case
Royal Trust
By: F. Warren McFarlan and Krista McQuade
McFarlan, F. Warren, and Krista McQuade. "Royal Trust." Harvard Business School Case 191-116, April 1991. (Revised September 1991.)
- March 2023
- Module Note
The Trusted Advisor's Mindset
By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "The Trusted Advisor's Mindset" introduces some of the differences between working as an operator and an advisor.
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Fubini, David G., and Patrick Sanguineti. "The Trusted Advisor's Mindset." Harvard Business School Module Note 423-079, March 2023.
- September 2019
- Case
Starling Trust Sciences: Measuring Trust in Organizations
By: Aiyesha Dey, Jonas Heese and James Weber
Stephen Scott needed to decide whether to keep his behavioral analytics startup in the people analytics sector or shift his company into the RegTech sector. Starling had develop technology that enabled its customers to anticipate and shape the behavior of their...
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Keywords:
Behavioral Analytics;
Financial Institutions;
Banks and Banking;
Entrepreneurship;
Strategy;
Banking Industry;
Consulting Industry;
Information Technology Industry;
United States;
United Kingdom
Dey, Aiyesha, Jonas Heese, and James Weber. "Starling Trust Sciences: Measuring Trust in Organizations." Harvard Business School Case 120-006, September 2019.
- 2011
- Chapter
Building Intercultural Trust at the Negotiating Table
By: Sujin Jang and Roy Y.J. Chua
This chapter examines the challenges of intercultural negotiation with a focus on the critical role of trust. Building trust is crucial for successful negotiations between cultures, yet intercultural negotiations are often characterized by a lack of trust. We discuss...
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Jang, Sujin, and Roy Y.J. Chua. "Building Intercultural Trust at the Negotiating Table." In Negotiation Excellence: Successful Deal Making, edited by Michael Benoliel. World Scientific, 2011.
- Article
How Implicit Beliefs Influence Trust Recovery
By: M. Haselhuhn, M.E. Schweitzer and A. Wood
After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change...
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Haselhuhn, M., M.E. Schweitzer, and A. Wood. "How Implicit Beliefs Influence Trust Recovery." Psychological Science 21, no. 5 (May 2010): 645–648.
- December 1980 (Revised January 1998)
- Case
Indeo Trust Co.
Raymond, Thomas J. "Indeo Trust Co." Harvard Business School Case 381-093, December 1980. (Revised January 1998.)
- August 1954 (Revised July 1986)
- Case
Mass Trust Co.
Anthony, Robert N., and Charles Christenson. "Mass Trust Co." Harvard Business School Case 155-010, August 1954. (Revised July 1986.)
- May 2009
- Article
When Contracts Destroy Trust
By: Deepak Malhotra
Contracts exist to foster trust, but they can actually do the opposite. Overly detailed contracts leave no room for spontaneous acts of kindness to create goodwill between parties; too-rigid contracts leave parties unable to respond to the unanticipated; and, strangely...
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Malhotra, Deepak. "When Contracts Destroy Trust." Harvard Business Review 87, no. 5 (May 2009): 25.
- 1998
- Working Paper
Is Trust a Historical Residue? Information Flows and Trust Levels
By: Raymond Fisman and Tarun Khanna
- June 2004 (Revised November 2004)
- Case
Restoring Trust at WorldCom
By: Jay W. Lorsch and Ashley Robertson
Examines the changes in corporate governance at WorldCom/MCI as proposed by the company's court-appointed corporate monitor, Richard Breeden. Following the largest bankruptcy ever and the downfall of the company, Breeden wrote "Restoring Trust," a report comprised of...
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Keywords:
Change;
Insolvency and Bankruptcy;
Corporate Governance;
Governing Rules, Regulations, and Reforms;
Business and Government Relations;
Trust
Lorsch, Jay W., and Ashley Robertson. "Restoring Trust at WorldCom." Harvard Business School Case 404-138, June 2004. (Revised November 2004.)
- March 2023
- Module Note
Communication as a Trusted Advisor
By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "Communication as a Trusted Advisor" provides best practices for communicating as an advisor across multiple contexts.
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Keywords:
Communication
Fubini, David G., and Patrick Sanguineti. "Communication as a Trusted Advisor." Harvard Business School Module Note 423-081, March 2023.
- 18 Aug 2015
- Working Paper Summaries
Political Identity and Trust
Keywords:
by Pablo Hernandez & Dylan Minor
- August 2019
- Case
Preserving Trust at Care.com (A)
By: Krishna G. Palepu and Julia Kelley
Care.com was an online platform designed to match caregivers with individuals seeking care for themselves, others, and pets, through job postings, caregiver profiles, and directories of local day care centers. In March 2019, the Wall Street Journal had just published a...
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Keywords:
Business Strategy;
Corporate Governance;
Digital Platforms;
Market Design;
Emerging Markets;
Trust;
Technology Industry;
United States
Palepu, Krishna G., and Julia Kelley. "Preserving Trust at Care.com (A)." Harvard Business School Case 120-011, August 2019.