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- People (1)
- News (220)
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- Multimedia (21)
- Faculty Publications (104)
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- 03 May 2011
- First Look
First Look: May 3
time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The prototypical example is the travel View Details
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Sean Silverthorne
- 07 Jul 2009
- First Look
First Look: July 7
pattern common to important narratives around the world. A supporting website facilitates sharing of teaching materials and experiences by faculty using the case series. We report results from using this curriculum with undergraduate and...
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Martha Lagace
- 31 Jul 2012
- First Look
First Look: July 31
In November 2009, the cofounders of Rent the Runway (RTR), a website that rented designer dresses, are debating whether to grow their startup at a measured pace and focus on improving operational effectiveness, or raise a new round of...
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Carmen Nobel
- 24 Jan 2012
- First Look
First Look: Jan. 24
(C):http://cb.hbsp.harvard.edu/cb/product/806101-PDF-ENG PunchTab, Inc. Ramana Nanda, William R. Kerr, and Lauren BarleyHarvard Business School Case 812-033 PunchTab was a Silicon Valley start-up, founded in 2011, that was developing an Internet-based turnkey customer...
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Sean Silverthorne
- 23 Sep 2008
- First Look
First Look: September 23, 2008
Working PapersSecuring Online Advertising: Rustlers and Sheriffs in the New Wild West Author:Benjamin G. Edelman Abstract Read the news of recent computer security guffaws, and it's striking how many problems stem from online advertising. Advertising is the bedrock...
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Martha Lagace
- 19 May 2009
- First Look
First Look: May 19, 2009
service (SNS) providers in China, was preparing to raise funds from venture capitalists. Since late 2003, Wang had established several Internet startups in China. Xiaonei.com, which he founded in December 2005, had been the most notable in China and around the globe...
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Martha Lagace
- 14 Feb 2017
- First Look
First Look at New Research: February 14
and research applications, yet little is known about their relation to prices in physical stores where most retail transactions occur. I conduct the first large-scale comparison of prices simultaneously collected from the websites and...
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Sean Silverthorne
- 17 Jan 2012
- First Look
First Look: January 17
collections for sale on the Paddle8 website to carefully selected, globally dispersed members. The firm aims to help galleries overcome their geographic limitations and to make art more accessible to a wide range of new collectors with...
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Sean Silverthorne
- 05 Aug 2008
- First Look
First Look: August 5, 2008
network—should do to respond to its agile competitor, Facebook. Since its inception MySpace had experienced phenomenal growth, acquiring 20 million members in its first 20 months of operation, and another 70 million a year later, to become the most visited View Details
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Martha Lagace
- 10 Mar 2009
- First Look
First Look: March 10, 2009
high because website owners would need to recode data and content on their existing sites, agree on ontologies for structuring information, and develop new tools for querying Semantic Web data. The case profiles two start-ups with very...
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Martha Lagace
- 24 Jul 2007
- First Look
First Look: July 24, 2007
and to come to terms with their own definition of moral leadership. Using this guide's background material and detailed teaching plans, instructors will be well prepared to lead their students in the study of this vital and important subject. Featuring a View Details
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Martha Lagace
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
substantially fewer violations. With improved compliance, channel prices increase by 2% without loss in volume. The reduction in violations is particularly stark among authorized retailers with lower sales volume, those that previously operated unapproved View Details
- 04 Dec 2012
- First Look
First Look: December 4
Ratings: An Application to Yelp.com Authors:Weijia Dai, Ginger Jin, Jungmin Lee, and Michael Luca Abstract Consumer review websites such as Yelp.com leverage the wisdom of the crowd, with each product being reviewed many times (some with...
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Carmen Nobel
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