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All HBS Web
(115,999)
- Faculty Publications (160)
- August 2011 (Revised November 2012)
- Case
Danielle Marcoux at AdNet2Win Technologies
By: Anthony J. Mayo and Joshua D. Margolis
Danielle Marcoux, Director of Web Design at AdNet2Win Technologies, must decide how best to confront Charles Davide, the Chief Technology Officer and leader of the design team charged with overseeing a major upgrade of the company's proprietary customer loyalty...
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Keywords:
Management Style;
Management Teams;
Interpersonal Communication;
Creativity;
Status and Position;
Web Services Industry
Mayo, Anthony J., and Joshua D. Margolis. "Danielle Marcoux at AdNet2Win Technologies." Harvard Business School Case 412-039, August 2011. (Revised November 2012.)
- August 2011 (Revised November 2012)
- Case
Mary Griffin at Derby Foods
By: Anthony J. Mayo and Joshua D. Margolis
Mary Griffin, Vice President of Consumer Products, must provide feedback to one of her direct reports, Simon York. York is a strong performer, but he has displayed some poor interpersonal skills in the manner in which he interacts with his team and the production...
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Keywords:
Outcome or Result;
Training;
Interpersonal Communication;
Labor and Management Relations;
Management Skills;
Management Style;
Management Teams;
Managerial Roles
Mayo, Anthony J., and Joshua D. Margolis. "Mary Griffin at Derby Foods." Harvard Business School Case 412-040, August 2011. (Revised November 2012.)
- May 2011
- Article
Effective Managers Say the Same Thing Twice (or More)
By: Tsedal Neeley and Paul Leonardi
How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through...
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Neeley, Tsedal, and Paul Leonardi. "Effective Managers Say the Same Thing Twice (or More)." Harvard Business Review 89, no. 5 (May 2011): 38–39.
- April 2011
- Case
Kay Sunderland: Making the Grade at Attain Learning
By: Linda A. Hill and Heather Beckham
Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content...
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Keywords:
Communication;
Interpersonal Relations;
Personal Strategy & Style;
Creativity;
Conflict;
Interdepartmental Relations;
Talent Management;
Management Style;
Interpersonal Communication;
Talent and Talent Management;
Relationships;
Conflict and Resolution;
Communication Strategy;
Power and Influence;
Service Industry
Hill, Linda A., and Heather Beckham. "Kay Sunderland: Making the Grade at Attain Learning." Harvard Business School Brief Case 114-289, April 2011.
- December 2010
- Article
The Hidden Advantages of Quiet Bosses
By: A. M. Grant, F. Gino and D. A. Hoffman
The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,...
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Keywords:
Interpersonal Communication;
Leadership;
Management Style;
Groups and Teams;
Personal Characteristics
Grant, A. M., F. Gino, and D. A. Hoffman. "The Hidden Advantages of Quiet Bosses." Harvard Business Review 88, no. 12 (December 2010).
- Article
Selling to Many Countries Within the U.S.
By: Frank V. Cespedes and Michael Wong
In pursuing growth, many companies have plans to sell to emerging markets like the so-called B-R-I-C nations (Brazil, Russia, India, China), but they overlook significant ethnic markets within the United States. For example, the combined African-American and Hispanic...
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Keywords:
Management Style;
Ethnicity;
Sales;
Business Growth and Maturation;
Marketing Communications;
Business Plan;
Emerging Markets;
Debates;
Business Strategy;
Growth and Development;
Growth and Development Strategy;
United States
Cespedes, Frank V., and Michael Wong. "Selling to Many Countries Within the U.S." MIT Sloan Management Review 52, no. 1 (Fall 2010).
- June 2010
- Case
Managing the Client Portfolio
By: Nitin Nohria and Ashish Nanda
The German country managing partner of a global law firm must decide how to respond to a corporate mandate to restructure its client portfolio. The case enables a discussion of different types of clients in a global professional service firm in terms of relative...
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Keywords:
Attorney and Client Relationships;
Management Style;
Corporate Governance;
Business Subsidiaries;
Business Headquarters;
Conflict and Resolution
Nohria, Nitin, and Ashish Nanda. "Managing the Client Portfolio." Harvard Business School Case 410-139, June 2010.
- February 2010
- Case
Applied Research Technologies, Inc.: Global Innovation's Challenges
By: Christopher A. Bartlett and Heather Beckham
Applied Research Technologies, Inc. (ART) is a diversified technology company which has used its entrepreneurial culture and encouragement of innovation as an ongoing competitive advantage. The case concentrates on the challenges faced by Peter Vyas, the Filtration...
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Keywords:
Management Style;
Managerial Roles;
Management Practices and Processes;
Reputation;
Organizational Culture;
Innovation and Management;
Competitive Advantage;
Entrepreneurship;
Management Systems;
Cross-Cultural and Cross-Border Issues;
Technology Industry
Bartlett, Christopher A., and Heather Beckham. "Applied Research Technologies, Inc.: Global Innovation's Challenges." Harvard Business School Brief Case 104-168, February 2010.
- September 2009
- Case
Peter Schultz at The Scripps Research Institute
By: H. Kent Bowen, Alison Berkley Wagonfeld and Courtney Purrington
Peter Schultz, Professor of Chemistry at The Scripps Research Institute, managed an extremely productive lab. This case examines how Schultz recruited, motivated and inspired the students and scientists that worked with him.
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Keywords:
Higher Education;
Factories, Labs, and Plants;
Research and Development;
Recruitment;
Selection and Staffing;
Management Style;
Motivation and Incentives;
Leadership Style
Bowen, H. Kent, Alison Berkley Wagonfeld, and Courtney Purrington. "Peter Schultz at The Scripps Research Institute." Harvard Business School Case 910-408, September 2009.
- 2009
- Chapter
The Role of Resources in Institutional Entrepreneurship: Insights for an Approach to Strategic Management That Combines Agency and Institution
By: Julie Battilana and Bernard Leca
Battilana, Julie, and Bernard Leca. "The Role of Resources in Institutional Entrepreneurship: Insights for an Approach to Strategic Management That Combines Agency and Institution." In Handbook of Research on Strategy and Foresight, edited by L.A. Costanzo and R.B. MacKay, 260–274. Cheltenham, U.K.: Edward Elgar Publishing, 2009.
- 2009
- Article
The Dynamics of Silencing Conflict
By: Leslie Perlow and Nelson Repenning
In many organizations, when people perceive a difference with another they often do not fully express themselves. Despite creating innumerable problems, silencing conflict is a persistent phenomenon. While the antecedents of acts of silence are well documented, little...
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Perlow, Leslie, and Nelson Repenning. "The Dynamics of Silencing Conflict." Research in Organizational Behavior 29 (2009): 195–223.
- Article
Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?
What happens when small iconic socially oriented businesses are acquired by large corporations? Such mergers create significant opportunities for creating both business value and substantially expanded social value, but they also pose unusually difficult challenges...
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Keywords:
Mergers and Acquisitions;
Management Style;
Agreements and Arrangements;
Social Enterprise;
Social Issues
Austin, James E., and Herman B. "Dutch" Leonard. "Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?" California Management Review 51, no. 1 (Fall 2008): 77–102.
- 2008
- Working Paper
Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?
By: James E. Austin and Herman B. Leonard
What happens when small iconic socially-oriented businesses are acquired by large corporations? Such mergers create significant opportunities for creating both business value and substantially expanded social value, but also pose unusually difficult challenges because...
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Keywords:
Mergers and Acquisitions;
Management Style;
Agreements and Arrangements;
Social Enterprise;
Social Issues
Austin, James E., and Herman B. Leonard. "Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?" Harvard Business School Working Paper, No. 09-047, September 2008.
- August 2008
- Case
Sloan & Harrison: Non-Equity Partner Discontent
By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was dealing with some discontent among its junior non-equity partners. These partners were concerned with the transparency of the advancement process, their ability to position themselves as both leaders within the firm and rainmakers,...
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Keywords:
Employees;
Human Resources;
Leadership Development;
Management Style;
Performance;
Work-Life Balance;
Legal Services Industry
Groysberg, Boris, and Eliot Sherman. "Sloan & Harrison: Non-Equity Partner Discontent." Harvard Business School Case 409-033, August 2008.
- August 2008
- Case
Sloan & Harrison: The Associate Challenge
By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship....
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Keywords:
Problems and Challenges;
Employees;
Human Resources;
Leadership Development;
Management Style;
Performance;
Work-Life Balance;
Conflict Management;
Legal Services Industry
Groysberg, Boris, and Eliot Sherman. "Sloan & Harrison: The Associate Challenge." Harvard Business School Case 409-032, August 2008.
- May 2008
- Case
Thomas Green: Power, Office Politics and a Career in Crisis
By: W. Earl Sasser Jr. and Heather Beckham
The case describes the dilemma of a marketing manager, Thomas Green, who, after being rapidly promoted, is harshly criticized by his boss, Frank Davis. Green and Davis disagree on work styles and market projections. Green believes the sales goals set by Davis are based...
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Keywords:
Superior & Subordinate;
Performance Management;
Personal Strategy & Style;
Management Style;
Conflict Management;
Communication;
Rank and Position;
Personal Characteristics;
Power and Influence
Sasser, W. Earl, Jr., and Heather Beckham. "Thomas Green: Power, Office Politics and a Career in Crisis." Harvard Business School Brief Case 082-095, May 2008.
- February 2008 (Revised February 2008)
- Case
University of Chicago Graduate School of Business
By: Srikant M. Datar, David A. Garvin and James Weber
The University of Chicago Graduate School of Business offered a discipline-based, flexible MBA program to full time, evening, weekend, and executive MBA students. At a time when other MBA programs were introducing significant changes to their curricula, Chicago felt...
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Keywords:
Change Management;
Higher Education;
Training;
Management Style;
Problems and Challenges;
Education Industry
Datar, Srikant M., David A. Garvin, and James Weber. "University of Chicago Graduate School of Business." Harvard Business School Case 308-014, February 2008. (Revised February 2008.)
- January 2008 (Revised May 2014)
- Case
Kazuo Inamori, a Japanese Entrepreneur
By: Anthony J. Mayo, Masako Egawa and Mayuka Yamazaki
The case provides insight into a business leader whose cognizance of contextual forces (social, economic, and political) allowed him to drive significant change in an industry and Japanese society in the second half of the twentieth century.
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Keywords:
Entrepreneurship;
Business History;
Leading Change;
Management Style;
Personal Development and Career;
Telecommunications Industry;
Japan
Mayo, Anthony J., Masako Egawa, and Mayuka Yamazaki. "Kazuo Inamori, a Japanese Entrepreneur." Harvard Business School Case 408-039, January 2008. (Revised May 2014.)
- 2008
- Book
Becoming a New Manager
By: Linda A. Hill
You've just been promoted to a managerial position for the first time—congratulations! But beware: the managerial role differs markedly from the individual contributor role. Go into the job with mistaken assumptions about what to expect, and you just may be blindsided...
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Keywords:
Leadership;
Management Skills;
Management Style;
Managerial Roles;
Performance Improvement;
Groups and Teams
Hill, Linda A. Becoming a New Manager. Boston, MA: Harvard Business Press, 2008. (Mentor.)
- August 2007 (Revised October 2022)
- Case
Ken Durham and Unilever as a 'Multi-Local Multinational'
By: Geoffrey Jones and Stephanie Decker
Explores the opportunities and threats to Unilever's global business in 1978 based on the commercial and political challenges faced by three of its subsidiaries, Lever Brothers in the United States, Hindustan Lever in India, and United Africa Company in West Africa....
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Keywords:
Business Divisions;
Local Range;
Global Strategy;
Multinational Firms and Management;
Management Style;
Competitive Strategy;
Africa;
India;
United States
Jones, Geoffrey, and Stephanie Decker. "Ken Durham and Unilever as a 'Multi-Local Multinational'." Harvard Business School Case 808-025, August 2007. (Revised October 2022.)