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Managing the challenges posed by the changing nature of workManaging the challenges posed by the changing nature of work   

Multiple forces of change – demographics, technology, automation, globalization – are coming together at an unprecedented pace and scale. How can leaders prepare their organization and create the workforce of the future? 

Featured Report 

Building From the Bottom Up

What business can do to strengthen the bottom line by investing in front-line workers.
  • By: Joseph B. Fuller & Manjari Raman
Investing in essential front-line employees – by providing mentorship, training, and career pathways – is critical if America’s workers and companies are to prosper.

Podcast 

Reshma Saujani on recoding work for gender equity

  • 22 JUN 2022 | MANAGING THE FUTURE OF WORK
If it’s cool for girls to code, why aren’t more women working in technology? And why are working mothers in all sectors finding it difficult to establish and maintain careers? Reshma Saujani, founder of Girls Who Code and Marshall Plan for Moms, shares her formula for structural change.
If it’s cool for girls to code, why aren’t more women working in technology? And why are working mothers in all sectors finding it difficult to establish and maintain careers? Reshma Saujani, founder of Girls Who Code and Marshall Plan for Moms, shares her formula for structural change.

Featured Research 

The Emerging Degree Reset

By: Joseph B. Fuller, Christina Langer, Julia Nitschke, Layla O’kane, Matt Sigelman, Bledi Taska
  • 9 Feb 2022
  • | 
  • The Burning Glass Institute
Employers are resetting degree requirements in a wide range of roles, dropping the requirement for a bachelor’s degree in many middle-skill and even some higher- skill roles. This reverses a trend toward degree inflation in job postings going back to the Great Recession. And while the Covid-19 pandemic accelerated this process, this reset began before the crisis and is likely to continue after it.

The Gift of Global Talent: How Migration Shapes Business, Economy & Society

By: William R. Kerr
  • 27 May 2020
The global race for talent is on, with countries and businesses competing for the best and brightest. William R. Kerr combines insights and lessons from business, government, and individual decision making to explore the data and ideas that should drive the next wave of immigration policy and business practice.

Research Topics

Building the organization of the future 

Engaging with the ecosystem 

Reports 

Hidden Workers: Untapped Talent

By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin, & Kristen Hines

Building the On-Demand Workforce

By: Joseph B. Fuller, Manjari Raman, James Palano, Allison Bailey, Nithya Vaduganathan, Elizabeth Kaufman, Renée Laverdière, & Sibley Lovett

Future Positive

By: Joseph B. Fuller, Judith K. Wallenstein, Manjari Raman & Alice de Chalendar

The Caring Company

By: Joseph B. Fuller & Manjari Raman

Faculty 

Lynda M. Applegate
Prithwiraj Choudhury
Shane Greenstein
Daniel P. Gross
Nien-he Hsieh
Karen G. Mills
Frank Nagle
J.S. Nelson
Jan W. Rivkin
Willy C. Shih
Christopher T. Stanton
Sandra J. Sucher
Mitchell B. Weiss

Cases 

Vodafone: Managing Advanced Technologies and Artificial Intelligence

By: William R. Kerr & Emer Moloney
  • 19 FEB 2018
Vodafone was operating in the fast-moving telecommunications market where innovation and scale were key. Faced with an onslaught of technological advances-big data, automation and artificial intelligence-CEO Vittorio Colao reflected on how he should change the organization to incorporate these advancements to improve the way the functions work, how to incorporate machine learning and artificial intelligence that de facto improve productivity and slash costs and what can he could do to give back to society and make sure that new opportunities were created for the new generation.
→More on Vodafone

Transformation at ING (A): Agile

By: William R. Kerr, Federica Gabrieli, & Emer Moloney
  • 15 JAN 2018
In December 2017, Vincent van den Boogert, CEO of ING in the Netherlands, was reflecting upon the company's "agile" transformation, a reorganization of work which had been critical to respond to and exceed rapidly changing customer expectations. Launched in 2015 at the head office, agile had spread to the rest of the Dutch organization, from client services to the branch network, and permeated the overall company culture. It was now time to rollout the transformation to other units of the ING Group, but some questions remained: could agile be as successful in other countries as it had been in the Netherlands? How fast should ING roll out the transformation? How could they build on the experience acquired so far to improve their methodology?
→More on ING

Hot Chicken Takeover

By: William R. Kerr, Manjari Raman, & Olivia Hull
  • 27 FEB 2019
By December 2018, entrepreneur Joe DeLoss's fried chicken company, Hot Chicken Takeover, has opened three restaurants in Columbus, Ohio using an unconventional employment model that helps people with criminal records get back on their feet. DeLoss is proud of the supportive employment environment he has cultivated, but wonders how to scale it beyond Columbus.
→More on Hot Chicken Takeover

The Golden Triangle: Back in Business (A)

By: Joseph B. Fuller, William R. Kerr, Manjari Raman, & Donald Maruyama
  • 08 FEB 2018
The Golden Triangle Region (GTR) is a three-county area in rural Mississippi that suffered a steep decline as manufacturing companies faced pressures from automation and overseas competition. Between the mid 1980s and late 1990s, several textile, toy, and tubing factories that accounted for a substantial share of local employment closed and forced GTR residents to make a difficult choice - leave their homes and communities behind for better employment opportunities elsewhere or stay and face a lower quality of life. GTR LINK, the local economic development agency, brought in a new leader in Joe Max Higgins, Jr in order to stem the flight of businesses from the region and offer locals the hope that they could stay and still enjoy a better tomorrow.
→More on The Golden Triangle
Video Embed

Digital Transformation at ING Netherlands

By: William R. Kerr
By: William R. Kerr
  • 21 OCT 2019
Vincent van den Boogert, CEO of ING Netherlands, discusses ING’s digital transformation efforts
Vincent van den Boogert, CEO of ING Netherlands, discusses ING’s digital transformation efforts

Media Coverage 

Want a Part-Time Job? Here’s Why Corporate America Won’t Hire You.

Re: Joseph Fuller
  • 08 Jun 2022
  • | 
  • Business Insider

Guild Education Reaches $4.4 Billion Valuation As Labor Market Demands Continue—And A Downturn Threat Rises

Re: Joseph Fuller
  • 02 Jun 2022
  • | 
  • Forbes

The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI

By: Tsedal Neeley
  • 10 May 2022

Videos 

  • 11 Dec 2018
  • Re: William R. Kerr

William Kerr on Potential Changes to the H1-B Visa Program

William Kerr on Potential Changes to the H1-B Visa ProgramWilliam Kerr on Potential Changes to the H1-B Visa Program
  • 11 Dec 2018
  • Re: William R. Kerr
  • 04 Dec 2018
  • Re: Joseph Fuller

Skills Gap Solution? Disrupt the system

Skills Gap Solution? Disrupt the systemSkills Gap Solution? Disrupt the system
  • 04 Dec 2018
  • Re: Joseph Fuller

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Managing the Future of Work
Manjari Raman
Program Director & Senior Researcher
Harvard Business School
Boston, MA 02163
Phone: 1.617.495.6288
Email: mraman+hbs.edu
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