Publications
Publications
- January 1992
- HBS Case Collection
Johnson & Johnson: Hospital Services
Abstract
The main issue has to do with the lack of fit or incompatibility between the early environmental requirements for strategy and the cultural constraints on the organization. Describes the internal resistance to the proposed changes and top management's efforts to resolve the contradictory requirements of strategy and culture. A second major issue concerns the challenge facing a general manager who has been given responsibility for operationalizing the forced solution. Provides a brief background on Johnson & Johnson culture and the corporate systems and structures. A consolidated version of two earlier cases.
Keywords
Organizational Structure; Organizational Culture; Management Systems; Environmental Sustainability; Conflict and Resolution
Citation
Pearson, Andrall E. "Johnson & Johnson: Hospital Services." Harvard Business School Case 392-050, January 1992.