Publications
Publications
- October 1987 (Revised March 1992)
- HBS Case Collection
United Parcel Service (A)
Abstract
United Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of technical expertise it could not simply cull from within its ranks. Whether, when, and how the new people were to be hired and assimilated, and to what extent the UPS culture and/or the new people would have to adapt, were the key questions.
Keywords
Organizational Change and Adaptation; Information Technology; Organizational Culture; Human Resources; Service Industry; United States
Citation
Sonnenfeld, Jeffrey A. "United Parcel Service (A)." Harvard Business School Case 488-016, October 1987. (Revised March 1992.)