Publications
Publications
- October 1987 (Revised March 1989)
- HBS Case Collection
United Parcel Service (B)
Abstract
With expansion into other countries (Germany), new areas of service (air express), and new ventures (two small acquisitions), UPS had to decide how to adjust its human resource policies to businesses and people which were substantially different from its traditional ones. The objective is to examine the tradeoffs in changing strong cultures and well established hiring, promotion, and reward practices to meet business needs.
Keywords
Organizational Change and Adaptation; Expansion; Organizational Culture; Human Resources; Service Industry; Germany; United States
Citation
Sonnenfeld, Jeffrey A. "United Parcel Service (B)." Harvard Business School Case 488-017, October 1987. (Revised March 1989.)