Publications
Publications
- February 1982
- HBS Case Collection
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
By: John F. Cady and Frank V. Cespedes
Keywords
Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry
Citation
Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.