Publications
Publications
- October 1982 (Revised January 1985)
- HBS Case Collection
Federal Express: Customer Service Department -- Cosmos System and Interview with Heinz Adam, Video
Citation
Lovelock, Christopher H. "Federal Express: Customer Service Department -- Cosmos System and Interview with Heinz Adam, Video." Harvard Business School Video Supplement 883-501, October 1982. (Revised January 1985.)