Filter Results
:
(8,312)
Show Results For
-
All HBS Web
(8,312)
- People (17)
- News (1,686)
- Research (5,455)
- Events (19)
- Multimedia (29)
- Faculty Publications (3,716)
Show Results For
-
All HBS Web
(8,312)
- People (17)
- News (1,686)
- Research (5,455)
- Events (19)
- Multimedia (29)
- Faculty Publications (3,716)
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
View Details
Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- July 1997
- Case
Earle Palmer Brown (A)
The CEO of one of the top 25 advertising agencies confronts major changes in the marketplace. He chooses to reengineer the firm.
View Details
Keywords:
Organizational Change and Adaptation;
Business or Company Management;
Industry Growth;
Advertising Industry
Jones, Thomas O. "Earle Palmer Brown (A)." Harvard Business School Case 398-012, July 1997.
- May 2021 (Revised May 2022)
- Supplement
Odebrecht's 'Transformation Journey' (B)
By: Lynn S. Paine, Ruth Costas and Pedro Levindo
The case describes the changes in Odebrecht’s board of directors while the company had to file for court-supervised reorganization and cope with an ongoing feud within its founding family, and the new challenges that the Group’s leadership has to face. The changes in...
View Details
Keywords:
Corporate Misconduct;
Corporate Governance;
Crisis Management;
Organizational Change and Adaptation;
Reputation;
Mission and Purpose;
Business and Government Relations;
Engineering;
Family Business;
Emerging Markets;
Construction Industry;
Brazil;
Latin America
Paine, Lynn S., Ruth Costas, and Pedro Levindo. "Odebrecht's 'Transformation Journey' (B)." Harvard Business School Supplement 321-093, May 2021. (Revised May 2022.)
- October 2013
- Article
Shattering the Myth of Separate Worlds: Negotiating Non-Work Identities at Work
By: Lakshmi Ramarajan and Erin M. Reid
How much of our self is defined by our work? Fundamental changes in the social organization of work are destabilizing the relationship between work and the self. As a result, parts of the self traditionally considered outside the domain of work, i.e., "non-work"...
View Details
Ramarajan, Lakshmi, and Erin M. Reid. "Shattering the Myth of Separate Worlds: Negotiating Non-Work Identities at Work." Academy of Management Review 38, no. 4 (October 2013): 621–644.
- October 1993 (Revised December 1997)
- Case
General Dynamics: Compensation and Strategy (A)
William Anders became CEO of defense giant General Dynamics in 1991 as the Cold War was ending and as the industry became saddled with excess capacity. Observing that the company was underserving shareholders and required a massive change in its culture, Anders brought...
View Details
Keywords:
Motivation and Incentives;
Corporate Strategy;
Executive Compensation;
Manufacturing Industry;
United States
Murphy, Kevin J. "General Dynamics: Compensation and Strategy (A)." Harvard Business School Case 494-048, October 1993. (Revised December 1997.)
- Forthcoming
- Article
Communication within Firms: Evidence from CEO Turnovers
By: Stephen Michael Impink, Andrea Prat and Raffaella Sadun
This paper uses novel, firm-level communication measures derived from communications metadata several months before and after a CEO transition for 102 firms to study whether and how this organizational event is reflected in employees’ communication flows. We find that...
View Details
Keywords:
Information;
Communication;
Management Succession;
Organizational Change and Adaptation;
Alignment
Impink, Stephen Michael, Andrea Prat, and Raffaella Sadun. "Communication within Firms: Evidence from CEO Turnovers." Management Science (forthcoming). (Pre-published online, April 5, 2024.)
- 17 Jul 2023
- Research & Ideas
Money Isn’t Everything: The Dos and Don’ts of Motivating Employees
looking to boost morale. “People are quitting, and companies are noticing that it’s harder to get people to join the company and hold on to them, so they’re going back to the drawing board.” Hall is working on a how-to guide about HR systems for View Details
Keywords:
by Avery Forman
- 10 Jul 2023
- In Practice
The Harvard Business School Faculty Summer Reader 2023
What books are HBS faculty members reading this summer—and are certain publications especially meaningful to them? Turns out, faculty are interested in a variety of topics, everything from exploring spirituality and confronting climate View Details
Keywords:
by Dina Gerdeman
- September 1992 (Revised July 1994)
- Case
MEM Company, Inc.: English Leather
By: Frank V. Cespedes and Laura Goode
In 1992, the president of MEM (a producer of personal care products, including men's fragrances) considered a redeployment of field sales efforts and changes in sales compensation policies. Any changes, moreover, must consider the context of strategic decisions...
View Details
Keywords:
Change Management;
Decision Choices and Conditions;
Brands and Branding;
Product Positioning;
Consumer Behavior;
Distribution Channels;
Business Strategy;
Consumer Products Industry
Cespedes, Frank V., and Laura Goode. "MEM Company, Inc.: English Leather." Harvard Business School Case 593-035, September 1992. (Revised July 1994.)
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
Harvard Business School started its Japan Research Office in December 2001—smack in the middle of an incredibly turbulent time for the country's economy. The boom years of the 1970s and 1980s—when Japanese management practices and...
View Details
Keywords:
by Cynthia Churchwell
Teaming
New breakthrough thinking in organizational learning, leadership, and change
Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges... View Details
- March 2013 (Revised March 2014)
- Case
C12 Energy
By: Joseph B. Lassiter III and James McQuade
C12 aimed to build not only a company, but an entire industry around carbon capture and sequestration (CCS). "You change the world by building a market, and you build a market by building a profitable company that other people copy," said Dawe, C12 Energy's CEO. "In...
View Details
Keywords:
Carbon Sequestration;
Sustainability;
Cleantech;
Oil And Gas;
Business Model;
Energy;
Entrepreneurship;
Environmental Sustainability;
Green Technology Industry;
Energy Industry;
North America
Lassiter, Joseph B., III, and James McQuade. "C12 Energy." Harvard Business School Case 813-159, March 2013. (Revised March 2014.)
- 24 Jul 2007
- First Look
First Look: July 24, 2007
and waste" mentality to a "product and product" mentality, and thereby actively manage the quantities of both products to maximize profit. We find that it is almost never profit-maximizing for the firm to continue...
View Details
Keywords:
Martha Lagace
- March 18, 2014
- Article
The Seven Skills You Need to Thrive in the C-Suite
By: Boris Groysberg
What executive skills are most prized by companies today? How has that array of skills changed in the last decade, and how is it likely to change in the next ten years? To find out, I surveyed senior consultants in 2010 at a top-five global executive-search firm....
View Details
Groysberg, Boris. "The Seven Skills You Need to Thrive in the C-Suite." Harvard Business Review Digital Articles (March 18, 2014).
- January 2009 (Revised March 2009)
- Case
A Chinese Start-up's Midlife Crisis: 99Sushe.com
By: William C. Kirby, F. Warren McFarlan and Tracy Manty
Now into their third year at the helm of an Internet start-up in China, Ken Pao and Bill Li were managing a totally different company (with a new name) from the one they first founded in 2006. Having changed their business model from a social networking site to an...
View Details
Keywords:
Business Growth and Maturation;
Business Model;
Games, Gaming, and Gambling;
Entrepreneurship;
Venture Capital;
Investment Funds;
Organizational Change and Adaptation;
Entertainment and Recreation Industry;
China
Kirby, William C., F. Warren McFarlan, and Tracy Manty. "A Chinese Start-up's Midlife Crisis: 99Sushe.com." Harvard Business School Case 309-060, January 2009. (Revised March 2009.)
- 21 May 2014
- Working Paper Summaries
The Role of the Corporation in Society: An Alternative View and Opportunities for Future Research
Keywords:
by George Serafeim
- August 2023 (Revised January 2024)
- Supplement
Arla Foods: Data-Driven Decarbonization (A)
By: Michael Parzen, Michael W. Toffel, Amram Migdal and Susan Pinckney
Arla implemented a data-based price incentive system to measure, track, and influence climate friendly changes to reduce CO2 emissions across the world’s fourth largest dairy cooperative.
View Details
Keywords:
Dairy Industry;
Business Earnings;
Earnings Management;
Environmental Accounting;
Agribusiness;
Animal-Based Agribusiness;
Acquisition;
Mergers and Acquisitions;
Decision Making;
Decisions;
Voting;
Environmental Management;
Climate Change;
Environmental Regulation;
Environmental Sustainability;
Green Technology;
Pollution;
Moral Sensibility;
Values and Beliefs;
Financial Strategy;
Price;
Profit;
Revenue;
Food;
Geopolitical Units;
Global Strategy;
Ownership Type;
Cooperative Ownership;
Performance Efficiency;
Performance Evaluation;
Problems and Challenges;
Natural Environment;
Science-Based Business;
Business Strategy;
Commercialization;
Cooperation;
Corporate Strategy;
Food and Beverage Industry;
Agriculture and Agribusiness Industry;
Europe;
United Kingdom;
European Union;
Germany;
Denmark;
Sweden;
Luxembourg;
Belgium
- 12 Oct 2016
- Research & Ideas
Break the Rules of How Business is Done
or managers to report to. Many other companies have taken similar approaches not only to attempt to operate more efficiently, but also to attract and retain talent by differentiating their companies from the mainstream. Whether or not the...
View Details
Keywords:
by Julia B. Austin
- December 2002 (Revised February 2005)
- Case
Cap Gemini Ernst & Young (A): A Global Merger
By: Ashish Nanda
French IT consulting giant Cap Gemini is poised to purchase the consulting arm of Ernst & Young, a U.S.-based Big 5 accounting firm. In doing so, many differences need to be resolved, including negotiating with Ernst & Young entities all over the world as well as...
View Details
Keywords:
Negotiation;
Multinational Firms and Management;
Mergers and Acquisitions;
Cross-Cultural and Cross-Border Issues;
Information Technology Industry;
Consulting Industry;
France
Nanda, Ashish, Bertrand Moingeon, Lisa Haueisen Rohrer, and Guillaume Soenen. "Cap Gemini Ernst & Young (A): A Global Merger." Harvard Business School Case 903-056, December 2002. (Revised February 2005.)