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All HBS Web
(116,429)
- Faculty Publications (2,826)
- September 1988 (Revised May 1990)
- Teaching Note
Smartwave (B): Implementing an Expert System at Digital Equipment Corp., Teaching Note
Keywords:
Technology Adoption
- September 1988 (Revised September 1993)
- Case
Mrs. Fields Cookies
Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products). The company has about 8,000 employees worldwide and less than 150 information systems people for a unique leverage...
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Keywords:
Acquisition;
Information Management;
Organizational Structure;
Customer Relationship Management;
Business Growth and Maturation;
Networks;
Internet and the Web;
Food and Beverage Industry;
Information Technology Industry
Cash, James I., Jr. "Mrs. Fields Cookies." Harvard Business School Case 189-056, September 1988. (Revised September 1993.)
- September 1988
- Case
Frontier Airlines, Inc. (A) (Condensed)
Describes a regional airline that is on the losing end of a strategic application of information technology. Management is focusing on internal data processing issues while its principal, and larger, competitor is using its computerized reservations system to gain...
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Keywords:
Adoption;
Business Strategy;
Competitive Strategy;
Information Technology;
Air Transportation;
Air Transportation Industry
McFarlan, F. Warren. "Frontier Airlines, Inc. (A) (Condensed)." Harvard Business School Case 189-074, September 1988.
- September 1988 (Revised September 1995)
- Teaching Note
Xerox Corp.: Leadership of the Information Technology Function (A) and (B), Teaching Note
- August 1988 (Revised May 1990)
- Teaching Note
Lockheed-Georgia Co.: Executive Information Systems, Teaching Note
Keywords:
Information Technology
- August 1988 (Revised March 1990)
- Teaching Note
Manufacturers Hanover Corp.: The New Information Technology Organization (A), (B), and (C), Teaching Note
- August 1988 (Revised March 1990)
- Case
Manufacturers Hanover Corp.: The New Information Technology Organization (C)
Applegate, Lynda M. "Manufacturers Hanover Corp.: The New Information Technology Organization (C)." Harvard Business School Case 189-051, August 1988. (Revised March 1990.)
- July 1988 (Revised July 1990)
- Case
Xerox Corp.: Information Technology Support of Product Development
By: James I. Cash Jr. and Donna B. Stoddard
Cash, James I., Jr., and Donna B. Stoddard. "Xerox Corp.: Information Technology Support of Product Development." Harvard Business School Case 189-022, July 1988. (Revised July 1990.)
- July 1988 (Revised March 1990)
- Case
Grumman Corp.: Business Information System
Applegate, Lynda M. "Grumman Corp.: Business Information System." Harvard Business School Case 188-061, July 1988. (Revised March 1990.)
- March 1988
- Background Note
Leadership and the Information Technology Organization
By: Lynda M. Applegate and Donna B. Stoddard
Applegate, Lynda M., and Donna B. Stoddard. "Leadership and the Information Technology Organization." Harvard Business School Background Note 188-114, March 1988.
- March 1988 (Revised September 1995)
- Case
Xerox Corp.: Leadership of the Information Technology Function (A)
By: Lynda M. Applegate and Donna B. Stoddard
Applegate, Lynda M., and Donna B. Stoddard. "Xerox Corp.: Leadership of the Information Technology Function (A)." Harvard Business School Case 188-113, March 1988. (Revised September 1995.)
- 1988
- Book
In the Age of the Smart Machine: The Future of Work and Power
By: S. Zuboff
Zuboff, S. In the Age of the Smart Machine: The Future of Work and Power. New York: Basic Books, 1988.
- December 1987 (Revised January 1988)
- Background Note
Managing Information Technology: Telecommunications and Computer Networks
Applegate, Lynda M. "Managing Information Technology: Telecommunications and Computer Networks." Harvard Business School Background Note 188-033, December 1987. (Revised January 1988.)
- December 1987 (Revised March 1990)
- Case
Manufacturers Hanover Corp.: The New Information Technology Organization (A)
By: Lynda M. Applegate and Donna B. Stoddard
Applegate, Lynda M., and Donna B. Stoddard. "Manufacturers Hanover Corp.: The New Information Technology Organization (A)." Harvard Business School Case 188-037, December 1987. (Revised March 1990.)
- December 1987 (Revised March 1990)
- Case
Manufacturers Hanover Corp.: The New Information Technology Organization (B)
By: Lynda M. Applegate and Donna B. Stoddard
Applegate, Lynda M., and Donna B. Stoddard. "Manufacturers Hanover Corp.: The New Information Technology Organization (B)." Harvard Business School Case 188-038, December 1987. (Revised March 1990.)
- Book Review
Review of Implementing New Technologies: Choice, Decision and Change in Manufacturing, edited by E. Rhodes and D. Wield
Leonard, Dorothy A. "Review of Implementing New Technologies: Choice, Decision and Change in Manufacturing, edited by E. Rhodes and D. Wield." Administrative Science Quarterly 32, no. 3 (September 1987).
- July 1987
- Case
Frito-Lay, Inc.: The New Data Center
Cash, James I., Jr. "Frito-Lay, Inc.: The New Data Center." Harvard Business School Case 188-018, July 1987.
- July 1987 (Revised October 1995)
- Case
Phillips 66: Controlling a Company Through Crisis
The downstream operations subsidiary of a major U.S. petroleum company is faced with major restructuring decisions and responds by developing an Executive Information System (EIS) which allows for increased responsiveness, wider span of control, and higher levels of...
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Keywords:
Restructuring;
Information Management;
Governance Controls;
Organizational Design;
Crisis Management;
Communication;
Management Teams;
Growth Management;
Mining Industry;
Energy Industry;
United States
Applegate, Lynda M. "Phillips 66: Controlling a Company Through Crisis." Harvard Business School Case 189-006, July 1987. (Revised October 1995.)
- May–June 1987
- Article
Implementing Structured Software Methodologies: A Case of Innovation in Process
By: D. A. Leonard
Keywords:
Applications and Software;
Innovation and Invention;
Governing Rules, Regulations, and Reforms
Leonard, D. A. "Implementing Structured Software Methodologies: A Case of Innovation in Process." Interfaces 17, no. 3 (May–June 1987): 6–17.