Show Results For
-
All HBS Web
(2,107)
- Faculty Publications (344)
Show Results For
-
All HBS Web
(2,107)
- Faculty Publications (344)
- May 1992
- Case
Sunday River Ski Resort
- October 1990
- Case
Manufacturers Hanover Corp.: Customer Profitability Report
- July–August 1990
- Article
The Profitable Art of Service Recovery
- July 1988 (Revised May 1989)
- Background Note
On the Economics of a Parking Garage
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
- December 1982 (Revised September 2015)
- Case
Halloran Metals
- June 1977 (Revised September 1992)
- Case
Sorenson Research Co. (Abridged)
- November 1972 (Revised July 2023)
- Case
Benihana of Tokyo
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
- Research Summary
India Transformed? Insights from the Firm Level 1988-2005 (with Anusha Chari)
- Research Summary
Management Control Systems in Multiunit Companies
Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details
- Research Summary
Managing Marketspace Service Interfaces
Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details
- Research Summary
Managing sustainability in supply chains
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Research Summary
Profitable Souls: Foreign Investment and the Fate of Human Rights
- Teaching Interest