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Show Results For
-
All HBS Web
(6,149)
- People (6)
- News (1,069)
- Research (3,948)
- Events (35)
- Multimedia (66)
- Faculty Publications (2,678)
- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing....
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Keywords:
Experience and Expertise;
Learning;
Health Care and Treatment;
Job Cuts and Outsourcing;
Knowledge Acquisition;
Volume;
Performance Productivity;
Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- 19 Oct 2010
- First Look
First Look: October 19, 2010
Abstract Purpose-The purpose of this paper is to evaluate the influence of psychological hardiness, social judgment, and "Big Five" personality dimensions on leader...
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Keywords:
Sean Silverthorne
- 12 Aug 2014
- First Look
First Look: August 12
than measurements indicate? The current research explores problems that result, in part, from malfeasance by outside perpetrators who overstate their efforts to increase their measured performance. In...
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Keywords:
Sean Silverthorne
- July 1991 (Revised May 1993)
- Case
Fairfield Inn (B)
By: James L. Heskett
The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement,...
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Keywords:
Entertainment;
Measurement and Metrics;
Performance Consistency;
Quality;
Strategy;
Accommodations Industry
Heskett, James L. "Fairfield Inn (B)." Harvard Business School Case 692-005, July 1991. (Revised May 1993.)
- July 2009 (Revised June 2010)
- Case
Kim Park (A): Long-lived Nonmonetary Assets
By: David F. Hawkins
A series of caselets exploring the accounting for long-lived nonmonetary assets.
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Keywords:
Accounting;
Financial Reporting;
International Accounting;
Assets;
Asset Management;
Standards
Hawkins, David F. "Kim Park (A): Long-lived Nonmonetary Assets." Harvard Business School Case 110-017, July 2009. (Revised June 2010.)
- 01 Jun 2024
- News
The Exchange: Chance Encounters
Assistant Professor Maria Roche and Associate Professor Andy Wu; image by John Ritter Late one day in the fall of 2021, as she was packing up to head home, Assistant Professor Maria Roche bumped into Andy Wu, a colleague in the Strategy...
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Jen McFarland Flint
- 04 Jan 2012
- What Do You Think?
Income Inequality: What’s the Right Amount?
inequality is measured in terms of opportunity or the actual accumulation of varying levels of income and wealth. Inequality is inevitable and...
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by Jim Heskett
- February 2003 (Revised March 2003)
- Case
Large Scale Change at The WSSC
By: Amy C. Edmondson and Corey B. Hajim
Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the...
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Keywords:
Organizational Change and Adaptation;
Mission and Purpose;
Change Management;
Restructuring;
Privatization;
Resignation and Termination;
Utilities Industry
Edmondson, Amy C., and Corey B. Hajim. "Large Scale Change at The WSSC." Harvard Business School Case 603-056, February 2003. (Revised March 2003.)
- 05 Dec 2005
- What Do You Think?
Is Growth Good?
actually enable the kind of economic growth that we generally measure and read about. It's reasonably obvious, for example, that growth in such things as the rule of law,...
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by James Heskett
- 03 Apr 2012
- First Look
First Look: April 3
clinical leadership responsibilities. The purpose of this article is twofold: first, to make the case for the need to refocus residency education around the development of...
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Carmen Nobel
- September 2010 (Revised September 2011)
- Case
Leasing Decision at Magnet Beauty Products, Inc.
By: Krishna G. Palepu and George Serafeim
A fast-growing retailer is facing two different leasing options for its stores. In choosing between the two options, management is considering the potential impact of the two options on the company's financial statements, in light of the proposed new accounting...
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Keywords:
Financial Statements;
Decision Choices and Conditions;
Growth and Development Strategy;
Standards;
Leasing;
Beauty and Cosmetics Industry;
Retail Industry
Palepu, Krishna G., and George Serafeim. "Leasing Decision at Magnet Beauty Products, Inc." Harvard Business School Case 111-039, September 2010. (Revised September 2011.)
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
develop three novel measures of how much of the price impact of their trading different mutual funds internalize. We show that mutual funds that...
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Keywords:
Dina Gerdeman
- 01 Apr 2008
- First Look
First Look: April 1, 2008
public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's...
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Keywords:
Martha Lagace
- March 2021 (Revised June 2022)
- Case
Bill Wilson: Changing the World
By: Robert Simons and Max Saffer
This case describes the life choices of Bill Wilson, the founder of Alcoholics Anonymous. A young man with tremendous potential, Wilson hit rock bottom as a drunk. An epiphany, coupled with his personal drive, led him to build a worldwide organization that has helped...
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Keywords:
Leadership Development;
Nonprofit Organizations;
Mission and Purpose;
Values and Beliefs;
Personal Characteristics;
Leadership Style;
Work-Life Balance;
Personal Development and Career
Simons, Robert, and Max Saffer. "Bill Wilson: Changing the World." Harvard Business School Case 121-048, March 2021. (Revised June 2022.)
- 31 Jul 2012
- First Look
First Look: July 31
information advantages across delegates and delegators, (2) reports both stocks and flows in the measures of account, and (3) has a mutually agreeable due process to match across periods the actions View Details
Keywords:
Carmen Nobel
- 10 Nov 2003
- Research & Ideas
The Hard Numbers on Social Investments
For years an important debate has been raging in the social investing community about the potential of social purpose companies to deliver satisfactory returns to investors. The conventional wisdom is that...
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by Manda Salls
- 01 Mar 2003
- News
All in a Day's Work
variable in the equation. “More methodological measurements are coming into use, but the nonprofit sector is still at the front end of understanding how to quantify its results.” After the meeting, Oakes...
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- 28 Jun 2010
- HBS Case
Cincinnati Children’s Hospital Medical Center
Health-care reform is more than a political football. For twenty years it's been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact with patients every day....
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- October 2011 (Revised July 2012)
- Case
Boeing 737 Industrial Footprint: The Wichita Decision
By: Willy Shih and Margaret Pierson
The case examines the circumstances leading up to the Boeing Company's decision to spin-off its Wichita Division. This case is intended to be taught with two other notes: "On the Use of Capital Efficiency Metrics," HBS No. 612-034, "Modularity in Design and...
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Shih, Willy, and Margaret Pierson. "Boeing 737 Industrial Footprint: The Wichita Decision." Harvard Business School Case 612-036, October 2011. (Revised July 2012.)
- 05 Oct 2016
- Research & Ideas
Why Don't More People Get Flu Shots at Work?
With a yearly price tag of roughly $87 billion in lost productivity and adverse health consequences, the flu is nothing to sneeze at. It’s no surprise that workplace flu vaccination clinics have gained popularity as employers try to keep...
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