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All HBS Web
(6,132)
- News (341)
- Research (5,466)
- Events (8)
- Multimedia (37)
- Faculty Publications (4,581)
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- April 1984 (Revised May 1984)
- Background Note
The Psychology of Waiting Lines
Discusses the experience of waiting and the factors that affect customers' tolerance for waits. Eight (testable) propositions concerning the psychology of queues are presented, together with specific managerial advice.
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Maister, David H. "The Psychology of Waiting Lines." Harvard Business School Background Note 684-064, April 1984. (Revised May 1984.)
- August 1996 (Revised December 1996)
- Background Note
Two Psychological Traps in Negotiation
Two psychological traps, anchoring and framing, and their role in negotiation are described. The anchoring section describes how first or opening offers can be used effectively in negotiation. Examines how opening offers serve as an anchor, changing one side's...
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Keywords:
Negotiation Tactics
Wu, George. "Two Psychological Traps in Negotiation." Harvard Business School Background Note 897-036, August 1996. (Revised December 1996.)
- Article
From Orientation to Behavior: The Interplay Between Learning Orientation, Open-mindedness, and Psychological Safety in Team Learning
By: Jean-François Harvey, Kevin J. Johnson, Kathryn S. Roloff and Amy C. Edmondson
Do teams with motivation to learn actually engage in the behaviors that produce learning? Though team learning orientation has been found to be positively related to team learning, we know little about how and when it actually fosters team learning. It is obviously not...
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Keywords:
Emergent States;
Goal Orientation;
Open-mindedness;
Psychological Safety;
Team Learning;
Teams;
Groups and Teams;
Learning;
Goals and Objectives
Harvey, Jean-François, Kevin J. Johnson, Kathryn S. Roloff, and Amy C. Edmondson. "From Orientation to Behavior: The Interplay Between Learning Orientation, Open-mindedness, and Psychological Safety in Team Learning." Human Relations 72, no. 11 (November 2019): 1726–1751.
- Research Summary
Technology and psychology
Many factors influence our behavior. Dr. Bos primarily focuses on the unconscious factors. His most recent work investigates how technology impacts our behavior and how it can be used to improve people's performance.
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- 2008
- Other Unpublished Work
The Psychology of Versioning
By: Andrew Gershoff, Ran Kivetz and Anat Keinan
Keywords:
Social Psychology
- March 2012
- Article
Perspectives on the Social Psychology of Creativity
By: Teresa M. Amabile and Julianna Pillemer
Scholars began serious study into the social psychology of creativity about 25 years after the field of creativity research had taken root. Over the past 35 years, examination of social and environmental influences on creativity has become increasingly vigorous, with...
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Amabile, Teresa M., and Julianna Pillemer. "Perspectives on the Social Psychology of Creativity." Journal of Creative Behavior 46, no. 1 (March 2012): 3–15.
- 2015
- Book
The Cambridge Handbook of Consumer Psychology
By: Michael I. Norton, Derek D. Rucker and Cait Lamberton
Why do consumers make the purchases they do, and which ones make them truly happy? Why are consumers willing to spend huge sums of money to appear high status? This handbook addresses these key questions and many more. It provides a comprehensive overview of consumer...
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Norton, Michael I., Derek D. Rucker and Cait Lamberton, eds. The Cambridge Handbook of Consumer Psychology. New York: Cambridge University Press, 2015.
- 2017
- Chapter
Toward Transparent Reporting of Psychological Science
By: Etienne P. LeBel and Leslie K. John
In this chapter we make a case for increased transparency of the methods used to obtain research findings. Although comprehensive reporting facilitates accurate assessment of a paper’s claims, the current reporting norm is secrecy, not openness. We begin by putting...
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LeBel, Etienne P., and Leslie K. John. "Toward Transparent Reporting of Psychological Science." In Psychological Science under Scrutiny: Recent Challenges and Proposed Solutions, edited by S.O. Lilienfeld and I.D. Waldman. New York: John Wiley & Sons, 2017.
- May 2003
- Guest Column
Psychology in Business Schools
By: M. H. Bazerman
Bazerman, M. H. "Psychology in Business Schools." APS Observer 16, no. 5 (May 2003). (short piece.)
- Research Summary
The Psychology of Conversation
Conversation is a profound part of the human experience. To share our ideas, thoughts, and feelings with each other, we converse face to face and remotely—via phone, email, text message, online comment boards, and in contracts. Conversations form the bedrock of our... View Details
- 1983
- Book
The Social Psychology of Creativity
By: T. M. Amabile
Keywords:
Creativity
Amabile, T. M. The Social Psychology of Creativity. New York: Springer-Verlag, 1983.
- November 2023
- Article
Psychological Factors Underlying Attitudes toward AI Tools
By: Julian De Freitas, Stuti Agarwal, B. Schmitt and N. Haslam
What are the psychological factors driving attitudes toward AI tools, and how can resistance to AI systems be overcome when they are beneficial? In this perspective, we first organize the main sources of resistance into five main categories: opacity, emotionlessness,...
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De Freitas, Julian, Stuti Agarwal, B. Schmitt, and N. Haslam. "Psychological Factors Underlying Attitudes toward AI Tools." Nature Human Behaviour 7, no. 11 (November 2023): 1845–1854.
- August 1983
- Article
The Social Psychology of Creativity: A Componential Conceptualization
By: T. M. Amabile
Considers the definition and assessment of creativity and presents a componential framework for conceptualizing this faculty. Including domain-relevant skills, creativity-relevant skills, and task motivation as a set of necessary and sufficient components of...
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Keywords:
Theory;
Social Psychology;
Creativity;
Cognition and Thinking;
Motivation and Incentives;
Personal Characteristics
Amabile, T. M. "The Social Psychology of Creativity: A Componential Conceptualization." Journal of Personality and Social Psychology 45, no. 2 (August 1983): 357–377.
- 08 Feb 2008
- Working Paper Summaries
Psychological Influence in Negotiation: An Introduction Long Overdue
Keywords:
by Deepak Malhotra & Max H. Bazerman
- 14 Jun 2023
- Research & Ideas
Four Steps to Building the Psychological Safety That High-Performing Teams Need
Perks like remote work or unlimited vacation time might be nice, but when it comes to true fulfillment in a post-pandemic workscape, psychological safety is essential. Harvard Business School Professor Amy C. Edmondson coined the term...
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Keywords:
by Kara Baskin
- June 2008
- Article
Psychological Influence in Negotiation: An Introduction Long Overdue
By: Deepak Malhotra and Max H. Bazerman
This paper discusses the causes and consequences of the (surprisingly) limited extent to which social influence research has penetrated the field of negotiation and then presents a framework for bridging the gap between these two literatures. The paper notes that one...
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Keywords:
Social Issues;
Research;
Framework;
Negotiation Tactics;
Decisions;
Power and Influence;
Behavior;
Ethics
Malhotra, Deepak, and Max H. Bazerman. "Psychological Influence in Negotiation: An Introduction Long Overdue." Journal of Management 34, no. 3 (June 2008): 509–531.
- November 1982
- Article
The Social Psychology of Creativity: A Consensual Assessment Technique
By: T. M. Amabile
States that both the popular creativity tests, such as the Torrance Tests of Creative Thinking, and the subjective assessment techniques used in some previous creativity studies are ill-suited to social psychological studies of creativity. A consensual definition of...
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Amabile, T. M. "The Social Psychology of Creativity: A Consensual Assessment Technique." Journal of Personality and Social Psychology 43, no. 5 (November 1982): 997–1013.
- 2008
- Chapter
Overcoming Barriers to Collaboration: Psychological Safety and Learning in Diverse Teams
By: A. Edmondson and Kate Roloff
We review research on psychological safety and team learning to identify core ideas and findings in these closely related literatures and to propose a model in which a negative relationship between team member diversity and team collaboration is moderated by...
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Keywords:
Interpersonal Communication;
Groups and Teams;
Social and Collaborative Networks;
Performance Improvement;
Learning;
Diversity
Edmondson, A., and Kate Roloff. "Overcoming Barriers to Collaboration: Psychological Safety and Learning in Diverse Teams." In Team Effectiveness in Complex Organizations: Cross-disciplinary Perspectives and Approaches, edited by E. Sales, G. G. Goodwin, and C. S. Burke.Organizational Frontiers Series. Mahwah, NJ: Lawrence Erlbaum Associates, 2008.
- January 2023
- Article
Psychological Safety Comes of Age: Observed Themes in an Established Literature
By: Amy C. Edmondson and Derrick P. Bransby
Since its renaissance in the 1990s, psychological safety research has
flourished—a boom motivated by recognition of the challenge of navigating uncertainty and change. Today, its theoretical and practical significance
is amplified by the increasingly complex and...
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Keywords:
Safety;
Risk and Uncertainty;
Leadership;
Working Conditions;
Research;
Performance;
Learning;
Organizational Culture
Edmondson, Amy C., and Derrick P. Bransby. "Psychological Safety Comes of Age: Observed Themes in an Established Literature." Annual Review of Organizational Psychology and Organizational Behavior 10 (January 2023): 55–78.