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Show Results For
-
All HBS Web
(945)
- News (270)
- Research (594)
- Events (1)
- Multimedia (5)
- Faculty Publications (256)
- 17 Dec 2019
- News
Under Pressure, OXXO Rethinks the Convenience Store
- September 2003 (Revised January 2004)
- Case
Wal-Mart Stores in 2003
By: Pankaj Ghemawat, Stephen P. Bradley and Ken Mark
Examines Wal-Mart's development over three decades and provides financial and descriptive detail of its domestic operations. In 2003, Wal-Mart's Supercenter business has surpassed its domestic business as the largest generator of revenues. Its international operation...
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Keywords:
Wages;
Fairness;
Corporate Strategy;
Operations;
Labor Unions;
Problems and Challenges;
Gender;
Globalized Firms and Management;
Competitive Advantage;
Retail Industry;
United States
Ghemawat, Pankaj, Stephen P. Bradley, and Ken Mark. "Wal-Mart Stores in 2003." Harvard Business School Case 704-430, September 2003. (Revised January 2004.)
- February 2016
- Supplement
Go Mobile: Aligning District Managers and Store Teams Video Supplement (2)
By: Tatiana Sandino
Sandino, Tatiana. "Go Mobile: Aligning District Managers and Store Teams Video Supplement (2)." Harvard Business School Multimedia/Video Supplement 116-703, February 2016.
- November 2017
- Case
Loss Prevention at Mac's Convenience Stores (A)
By: Francesca Gino, Katherine DeCelles and Olivia Hull
Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety measures and devise a new way of preventing employee injury. But as a 32-year old with...
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Keywords:
Public Relations;
Community Relations;
Change Management;
Working Conditions;
Leading Change;
Training;
Knowledge Dissemination;
Crime and Corruption;
Law Enforcement;
Legal Liability;
Business and Community Relations;
Retail Industry;
Canada
Gino, Francesca, Katherine DeCelles, and Olivia Hull. "Loss Prevention at Mac's Convenience Stores (A)." Harvard Business School Case 918-001, November 2017.
- 17 Dec 2019
- Cold Call Podcast
Under Pressure, Oxxo Rethinks the Convenience Store
- February 2015
- Teaching Note
Eataly: Reimagining the Grocery Store
By: Sunil Gupta and Michela Addis
Within a few years of its operations, the Italian-based supermarket Eataly created a lot of buzz and excitement among consumers and media. Eataly's initial success was even more impressive in an industry known for its intense competition and low margins. How did Eataly...
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- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
Alvarez, and research associate Dan Greenberg (Harvard MBA 2012). Their new book Retail Revolution: Will Your Brick-and-Mortar Store Survive?, predicts, among many other things, the continuing decline of major brick and mortar brands...
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- 08 Jul 2013
- Research & Ideas
Everything Must Go: A Strategy for Store Liquidation
three key decisions made during store liquidations, including product markdowns, store closings, and inventory transfers. Their findings, based on work with retail outlets undergoing liquidation, at times...
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- November 2013
- Article
Adding Bricks to Clicks: On the Role of Physical Stores in a World of Online Shopping
By: Jill Avery, Thomas Steenburgh, John A. Deighton and Mary Caravella
Buying a product has never been easier. Consumers can shop online, over the phone or via mail order, from home or on the go, and if they want to experience touch and feel, they can also visit a "real" store. Often, one and the same retailer offers several of these...
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Keywords:
Channel Management;
Retailing;
Marketing;
Marketing Channels;
Marketing Strategy;
E-commerce;
Retail Industry;
United States
Avery, Jill, Thomas Steenburgh, John A. Deighton, and Mary Caravella. "Adding Bricks to Clicks: On the Role of Physical Stores in a World of Online Shopping." GfK Marketing Intelligence Review 5, no. 2 (November 2013).
- April 2021
- Supplement
Buy Online, Pickup in Store: Vice President of Store Operations Supplement
By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store...
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Keywords:
Operations;
Service Delivery;
Logistics;
Infrastructure;
Distribution Channels;
Order Taking and Fulfillment;
Analysis;
Retail Industry;
Apparel and Accessories Industry;
United States;
Canada
Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: Vice President of Store Operations Supplement." Harvard Business School Supplement 621-105, April 2021.
- February 2003 (Revised April 2006)
- Case
Reaching the Bottom: UniGlobe's Small Local Stores Dilemma
By: Clayton M. Christensen and Lana Newishy
To distribute products to very small retailers in a very fragmented retail environment, the local subsidiary of a large consumer products company created an innovative distribution mechanism. The subsidiary's Small Local Stores division employed middlemen who...
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Christensen, Clayton M., and Lana Newishy. "Reaching the Bottom: UniGlobe's Small Local Stores Dilemma." Harvard Business School Case 603-114, February 2003. (Revised April 2006.)
- February 1996
- Case
Spartan Stores Incorporated: Reengineering for Efficient Consumer Response
Describes an effort to rationalize operations at a leading grocery wholesaler, enabled by information systems. Spartan Stores, Inc., is cooperatively owned by its 238 retailers and, through training, consulting, systems support, and cost of goods efficiencies, strives...
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McKenney, James L., and William Schiano. "Spartan Stores Incorporated: Reengineering for Efficient Consumer Response." Harvard Business School Case 396-263, February 1996.
- November 2017
- Supplement
Loss Prevention at Mac's Convenience Stores (B)
By: Francesca Gino, Katherine DeCelles and Olivia Hull
Supplement to HBS No. 918-001. The case describes the inventive approaches to retail crime prevention that Sean Sportun, security and loss prevention manager at Mac’s Convenience Stores, implemented between 2007 and 2017.
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Keywords:
Public Relations;
Community Relations;
Change Management;
Leading Change;
Training;
Knowledge Dissemination;
Working Conditions;
Crime and Corruption;
Law Enforcement;
Legal Liability;
Business and Community Relations;
Retail Industry;
Canada
Gino, Francesca, Katherine DeCelles, and Olivia Hull. "Loss Prevention at Mac's Convenience Stores (B)." Harvard Business School Supplement 918-002, November 2017.
- 18 Apr 2005
- Research & Ideas
Tips to Reinvent the Department Store
Penney's, but will only buy clothing at specialty stores. Sören Petsch, finance manager at Sears, Roebuck & Co., said encouraging customers who buy from one category at their stores to buy from more...
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- 26 Jun 2015
- News
Shutting Down Stores Doesn’t Have to Be Bad for Business
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
What does cyberspace mean for physical retail space? Has online shopping changed the fundamentals of retailing? How should managers evaluate new in-store technologies? Harvard Business Review posed these questions to three retail...
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- September 2006 (Revised July 2008)
- Case
The Rise of Wal-Mart Stores Inc. 1962-1987
By: John R. Wells and Travis Haglock
It is 1988 and David Glass has just taken over as CEO from the legendary Sam Walton at Wal-Mart. Meanwhile, Joe Antonini has just taken the CEO position at Wal-Mart's arch rival, Kmart. Although Wal-Mart is still well behind Kmart, it appears to be in great shape and...
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Keywords:
Competition;
Business Growth and Maturation;
Management Succession;
Growth and Development Strategy;
Retail Industry;
United States
Wells, John R., and Travis Haglock. "The Rise of Wal-Mart Stores Inc. 1962-1987." Harvard Business School Case 707-439, September 2006. (Revised July 2008.)
- 12 Feb 2007
- Working Paper Summaries
Adding Bricks to Clicks: The Effects of Store Openings on Sales through Direct Channels
Organizational Design and Control Across Multiple Markets: The Case of Franchising in the Convenience Store Industry
Many companies operate units that are dispersed across different types of markets, serving significantly diverging customer bases. Such dispersion is likely to compromise headquarters' ability to control local managers' behavior and satisfy the needs of different...
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- 20 Mar 2020
- News