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Show Results For
-
All HBS Web
(7,724)
- People (14)
- News (1,895)
- Research (4,834)
- Events (35)
- Multimedia (14)
- Faculty Publications (3,597)
- July 2000 (Revised May 2002)
- Case
Gateway: Moving Beyond the Box
By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
Gateway has opened retail stores to differentiate itself from its competitors (e.g., Dell). Describes how the company has created an excellent service experience, but has struggled financially as a result.
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Keywords:
Transition;
Change Management;
Valuation;
Service Operations;
Service Delivery;
Distribution Channels;
Computer Industry;
Electronics Industry;
United States
Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Gateway: Moving Beyond the Box." Harvard Business School Case 601-038, July 2000. (Revised May 2002.)
- Web
Bibliography - Option Pricing in Theory & Practice: The Nobel Prize Research of Robert C. Merton - Exhibits - Historical Collections
Memoirs of the American Mathematical Society, no. 4. New York, N.Y.: American Mathematical Society, 1951. * Samuelson, Paul A. Foundations of Economic Analysis. Cambridge, Mass.: Harvard University Press, 1947. * Samuelson, Paul A. "Rational Theory of Warrant...
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- June 2010
- Supplement
FoldRite Furniture Company: Planning to Meet a Surge in Demand, Spreadsheet Supplement for Instructors (Brief Case)
By: Steven C. Wheelwright and Afarin Bellisario
- April 1988 (Revised March 1991)
- Case
Tektronix: Portable Instruments Division (A)
Tektronix's Portable Instruments Division has recently converted to a JIT production process. The existing cost system was designed for conventional manufacturing and is obsolete. The case describes the new material-burdening system the firm implemented. This system...
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Cooper, Robin. "Tektronix: Portable Instruments Division (A)." Harvard Business School Case 188-142, April 1988. (Revised March 1991.)
- August 2018 (Revised February 2022)
- Case
Lexoo: Building a Long-Lasting Platform
By: Chiara Farronato and Elena Corsi
Daniel van Binsbergen, Lexoo’s CEO, and web developer Chris O’Sullivan, CTO, had set up Lexoo, a UK legal marketplace, to help small and medium enterprises (SME) find legal advice at low prices. Lexoo had recently invested in a new vertical focused on larger companies....
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Keywords:
Marketplaces;
Legal Services;
Growth Strategy;
Technology Ventures;
Service Operations;
Digital Platforms;
Marketplace Matching;
Growth and Development Strategy;
Legal Services Industry;
United Kingdom
Farronato, Chiara, and Elena Corsi. "Lexoo: Building a Long-Lasting Platform." Harvard Business School Case 619-019, August 2018. (Revised February 2022.)
- 01 Dec 2005
- News
Trillion-Dollar Fixer-Upper
changes that took root after the last crash. “Everything we do today grew out of the dark days of the early ’90s,” says Slaughter, managing director and head of North American real estate investment banking for Morgan Stanley. Some refer...
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- 11 Aug 2003
- Research & Ideas
Cheap, Fast, and In Control: How Tech Aids Innovation
Innovation and experimentation are vital to the longevity of any organization, says Stefan H. Thomke in his new book Experimentation Matters: Unlocking the Potential of New Technologies for Innovation. In this interview, Thomke, an associate professor of technology and...
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Keywords:
by Wendy Guild
Christina Melas-Kyriazi
account creation to loan servicing. Before Affirm, Christina was a Senior Product Manager at GoFundMe, where she worked on growth and new product areas. Earlier in her career, Christina also spent time in business View Details
Keywords:
Venture Capital
- Web
Private Equity Finance - Course Catalog
role in private equity transactions will be highlighted. Module 3: Deal Management This module explores the important choices that private equity firms make after closure of the transactions. In particular, the critical View Details
- 19 Sep 2006
- First Look
First Look: September 19, 2006
MaterialsChina: To Float or Not To Float? (F)- Alcatel and Strong Chinese Competition Harvard Business School Case 706-036 The Chinese operations of Alcatel, a global communications solution provider based in France, were faced with...
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Keywords:
Sean Silverthorne
- Web
CFO Letter - Annual Report 2016
past year. I.T. expenses represented 12 percent of the School’s total operating expenses in fiscal 2016, compared with 11 percent last year, and 7 percent on a significantly smaller expense base 10 years earlier. Careful View Details
- 01 Jun 2010
- News
Michael Depatie
builds. We think that our distinctive competence is operating excellence and the way our people show up for our guests — which isn’t to say that the Hiltons and Marriotts aren’t trying to be good operators. But their niche is distribution...
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- 01 Dec 2000
- News
Books
culture, structures, and management systems. Kaplan and Norton outline five requirements for building a strategy-focused organization: translating strategy to operational terms, aligning the organization to...
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- 01 Feb 1998
- News
Short Takes
was to provide empirical data answering these questions." In the course of his research, Austin surveyed nearly ten thousand of the School's MBA and Executive Education graduates, held eleven focus groups with managers, interviewed more...
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Keywords:
Judith A. Ross
- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and marketing. The authors explain how...
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- April 1998
- Case
C&S Wholesale Grocers
Discusses an aggressive team that has been successful in assimilating manufacturers' and chains' distribution role on the basis of cost and performance.
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McKenney, James L. "C&S Wholesale Grocers." Harvard Business School Case 398-108, April 1998.
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
company to engage on this issue.” Toffel, as course head for the Technology and Operations Management course, has himself taken the lead on introducing some of these cases. One example is Indigo Agriculture,...
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Keywords:
April White
- April 2008
- Teaching Note
Exercise: Customer-Operator Letter Writing (TN)
By: Frances X. Frei
Teaching Note for [608126].
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- Career Coach
Pamela Harder
Pam (HBS / HKS ‘13, Stanford ‘08 Economics) has spent the last 12 years working at the nexus of business and government. Currently, she runs Virginia's state-wide economic development talent investment strategy. As a Managing Director...
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- May 2002 (Revised May 2003)
- Case
Sa Sa Cosmetics
By: David E. Bell and Iris T. Li
Sa Sa Cosmetics has had spectacular success as a low-price retailer of branded cosmetics. But recently, growth has slackened. What are the causes? This case describes recent strategic initiatives and provides market research data to aid the students in diagnosis.
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Keywords:
Crisis Management;
Management Analysis, Tools, and Techniques;
Brands and Branding;
Marketing Strategy;
Distribution;
Beauty and Cosmetics Industry;
Fashion Industry
Bell, David E., and Iris T. Li. "Sa Sa Cosmetics." Harvard Business School Case 502-085, May 2002. (Revised May 2003.)