Show Results For
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All HBS Web
(3,058)
- Faculty Publications (607)
Show Results For
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All HBS Web
(3,058)
- Faculty Publications (607)
- Teaching Interest
Digital Marketing Strategy
When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details
- Research Summary
International Competitiveness in High Technology and Science Based Sectors
This research project examines shifts in competitive capabilities of companies and countries in high technology and science based businesses. It is particularly concerned with the potential loss of such capabilities in various industrial sectors in the... View Details
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Research Summary
Overview
- 2012
- Case
Robert Whelan and the Student Loan Crisis (A)
- Research Summary
Service Excellence by Design
- Forthcoming
- Article
The Passive-Ownership Share Is Double What You Think It Is
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