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-
All HBS Web
(2,111)
- People (2)
- News (290)
- Research (1,575)
- Events (10)
- Multimedia (9)
- Faculty Publications (1,109)
- April 2003
- Case
IBM Canada: Global Services (A)
By: Michael L. Tushman, David Kiron and Wendy Smith
IBM Canada Global Services is losing shares in a stagnant information technology market. A new leader must overcome a senior team rife with internal conflict and change internal processes to drive innovation streams. The leader struggles to build an ambidextrous...
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Keywords:
Leading Change;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Innovation and Management;
Conflict Management;
Groups and Teams;
Service Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (A)." Harvard Business School Case 403-070, April 2003.
- 05 Jan 2016
- Working Paper Summaries
The Integrity of Private Third-party Compliance Monitoring
- June 2018
- Case
Candor at Clever
By: Ethan Bernstein and Om Lala
Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and...
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Keywords:
Performance Feedback;
Talent Development And Retention;
Talent Management;
Feedback;
Difficult Conversations;
Radical Candor;
Scaling Start-ups;
Scaling And Growth;
Developing Effective Managers;
Effective Managers;
First-time Managers;
Kim Scott;
Clever;
Bay Area;
Silicon Valley;
Interpersonal Communication;
Talent and Talent Management;
Human Resources;
Leadership Development;
Management Practices and Processes;
Management Skills;
Management Style;
Organizations;
Organizational Culture;
Performance Evaluation;
Conflict and Resolution;
Technology Industry;
Education Industry;
San Francisco;
United States
Bernstein, Ethan, and Om Lala. "Candor at Clever." Harvard Business School Case 418-087, June 2018.
- October 1979 (Revised January 1983)
- Case
IBM Corp.: The Bubble-Memory Incident
Focuses on the role of IBM's Corporate Management Committee (CMC) in resolving conflicts between the line and staff elements of IBM's organization. The issue for discussion is not a substantive technological question but a question of the proper role for the CMC in...
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Vancil, Richard F. "IBM Corp.: The Bubble-Memory Incident." Harvard Business School Case 180-042, October 1979. (Revised January 1983.)
- February 1992 (Revised March 1995)
- Case
Amelia Rogers at Tassani Communications (A)
By: Linda A. Hill
Describes a conflict that has arisen between an account manager and a creative director at Tassani Communications, a Chicago-based advertising agency which is making the transition from entrepreneurial to professional management. The client, the marketing director of a...
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Keywords:
Rank and Position;
Conflict Management;
Change Management;
Entrepreneurship;
Practice;
Behavior;
Creativity;
Problems and Challenges;
Advertising Industry;
Chicago
Hill, Linda A. "Amelia Rogers at Tassani Communications (A)." Harvard Business School Case 492-034, February 1992. (Revised March 1995.)
- Profile
Ben Faw
deep personal interest of mine to wean ourselves from oil. When you have friends and colleagues who have given their lives in conflicts related to oil interests, you’re motivated to find ways to reduce oil...
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- Web
Preface - Coin and Conscience – Baker Library | Bloomberg Center, Historical Collections
in the economic and social structure of the Netherlands, evidenced by an emerging middle class whose money and influence was considerable. Standing in direct conflict with...
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- Article
Weak Corporate Insolvency Rules: The Missing Driver of Zombie Lending
By: Bo Becker and Victoria Ivashina
"Zombie lending"—lending to less-productive firms at subsidized rates—can help banks with misaligned incentives in the short run, but it prolongs economic downturns. We propose that inefficient resolution of insolvency is a significant contributor to this problem. We...
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Keywords:
Zombie Credit;
Insolvency and Bankruptcy;
Financing and Loans;
Economic Slowdown and Stagnation
Becker, Bo, and Victoria Ivashina. "Weak Corporate Insolvency Rules: The Missing Driver of Zombie Lending." AEA Papers and Proceedings 112 (May 2022): 516–520.
- July 2009 (Revised June 2011)
- Case
RiskMetrics Group
By: Jay W. Lorsch and Kaitlyn Simpson
RiskMetrics Group, a risk and governance consultancy, had a great deal of influence on U.S. companies. This case examines the history and growth of the company, the governance services it offers, the extent of its impact on shareholders, the controversy surrounding its...
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Keywords:
Conflict of Interests;
Risk Management;
Governing and Advisory Boards;
Corporate Governance;
Power and Influence;
Consulting Industry;
United States
Lorsch, Jay W., and Kaitlyn Simpson. "RiskMetrics Group." Harvard Business School Case 410-008, July 2009. (Revised June 2011.)
- September 2008 (Revised March 2009)
- Supplement
Traversing a Career Path: Pat Fili-Krushel (B)
By: Kathleen L. McGinn, Deborah M. Kolb and Cailin B. Hammer
Pat Fili-Krushel has agreed to take on the job of first executive vice president of administration for AOL Time Warner, leading corporate human resources, internal communications, real estate and facilities, and other administrative roles for the combined company. She...
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Keywords:
Conflict Management;
Leadership;
Managerial Roles;
Negotiation Tactics;
Personal Development and Career;
Gender;
Power and Influence;
Media and Broadcasting Industry;
Media and Broadcasting Industry;
United States
McGinn, Kathleen L., Deborah M. Kolb, and Cailin B. Hammer. "Traversing a Career Path: Pat Fili-Krushel (B)." Harvard Business School Supplement 909-010, September 2008. (Revised March 2009.)
- June 1981 (Revised February 1983)
- Case
West Point: The Cheating Incident (A)
Presents a review of published data on the 1976 cheating scandal at West Point. Written from the perspective of the Academy Superintendent, it raises issues of ethics, organizational change and action planning in the face of conflicting stakeholder interests.
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Keywords:
Organizational Change and Adaptation;
Higher Education;
Ethics;
Government Administration;
Conflict and Resolution;
Planning;
Public Administration Industry;
Education Industry
Schlesinger, Leonard A. "West Point: The Cheating Incident (A)." Harvard Business School Case 481-117, June 1981. (Revised February 1983.)
- 23 Aug 2006
- Op-Ed
The Real Wal-Mart Effect
around Wal-Mart isn't really about a Marxist conflict between capital and labor. Instead, it is a conflict pitting consumers and...
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- April 1980
- Case
Dilemma of an Accountant
Daniel Potter receives a boost in his young career as a CPA by being specially placed on a particularly important assignment. He and his boss, who is known both for his accounting acumen and his autocratic manner, come into direct conflict over the evaluation and...
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Matthews, John B., Jr., and Laura L. Nash. "Dilemma of an Accountant." Harvard Business School Case 380-185, April 1980.
Jillian J. Jordan
Jillian Jordan is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. She teaches Negotiations in the MBA elective curriculum.
Professor Jordan’s research investigates moral...
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- December 2004 (Revised November 2006)
- Case
Esrey & LeMay Sprint Options, The
By: Henry B. Reiling and Kevin Wall
Sprint's outside auditor simultaneously provided tax advice--including the recommendation of tax shelters related to Sprint options--to senior Sprint officers. These tax structures were called into question amid circumstances that raise a variety of conflicting issues...
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- April 2009 (Revised November 2012)
- Case
Sermo, Inc.
By: Thomas R. Eisenmann and Lars Peter Christian Nielsen
Sermo operates the leading online professional network for physicians in the United States. Doctors use Sermo free of charge to post surveys regarding diagnostic and treatment concerns and to discuss these concerns, as well as challenges with managing their practices....
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Keywords:
Entrepreneurship;
Health Care and Treatment;
Knowledge Sharing;
Two-Sided Platforms;
Conflict and Resolution;
Social and Collaborative Networks;
United States
Eisenmann, Thomas R., and Lars Peter Christian Nielsen. "Sermo, Inc." Harvard Business School Case 809-142, April 2009. (Revised November 2012.)
- May 2, 2014
- Article
If You're Feeling Unappreciated, Give Someone Else Credit
By: Josh Baron and Rob Lachenauer
Conflict in a family business can escalate quickly, but it's crucial to avoid it whenever possible. The article emphasizes recognizing the signs of escalating conflict and taking steps to prevent it. When disagreements arise, people often resort to legal action, which...
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Baron, Josh, and Rob Lachenauer. "If You're Feeling Unappreciated, Give Someone Else Credit." Harvard Business Review (website) (May 2, 2014).
- February 2006 (Revised November 2012)
- Case
Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)
By: V. Kasturi Rangan, Brooke Barton and Ezequiel Reficco
Located in the highlands of Peru, the Tintaya copper mine has long been a source of intense conflict between local community members and mine operators. The mine, which was owned and managed first by the Peruvian state and later by BHP Billiton, stands on 2,300...
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Keywords:
Developing Countries and Economies;
Multinational Firms and Management;
Agreements and Arrangements;
Corporate Social Responsibility and Impact;
Business and Community Relations;
Non-Governmental Organizations;
Conflict Management;
Mining Industry;
Australia;
Peru
Rangan, V. Kasturi, Brooke Barton, and Ezequiel Reficco. "Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)." Harvard Business School Case 506-023, February 2006. (Revised November 2012.)