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All HBS Web
(4,694)
- Faculty Publications (1,160)
- Jul 2003 - 2003
- Conference Presentation
The Politics of Technological Change: How Firms Act to Influence the Decisions of Public Authorities Regarding Technological Change
By: Julie Battilana
- June 2003 (Revised October 2004)
- Case
StorageNetworks: Restarting a Public Company (A)
By: Joseph B. Lassiter III and Todd H Thedinga
Peter Bell, founder and CEO of StorageNetworks, faces the problem of "restarting" a public company by changing its business model from being a storage-services provider to being a storage software developer. The task seems challenging, but surely doable, with $200...
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Keywords:
Business Model;
Diversification;
Change Management;
Cash;
Entrepreneurship;
Problems and Challenges;
Corporate Finance;
Information Technology Industry
Lassiter, Joseph B., III, and Todd H Thedinga. "StorageNetworks: Restarting a Public Company (A)." Harvard Business School Case 803-198, June 2003. (Revised October 2004.)
- May 2003
- Module Note
Product Development Process Design and Improvement
By: Stefan H. Thomke
Describes the conceptual foundations and pedagogy for a module on the design and improvement of processes for the development of products and services. Can also be used as part of a more general course on Managing Technology and Innovation. Central to Managing Product...
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- April 2003
- Case
IBM Canada: Global Services (A)
By: Michael L. Tushman, David Kiron and Wendy Smith
IBM Canada Global Services is losing shares in a stagnant information technology market. A new leader must overcome a senior team rife with internal conflict and change internal processes to drive innovation streams. The leader struggles to build an ambidextrous...
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Keywords:
Leading Change;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Innovation and Management;
Conflict Management;
Groups and Teams;
Service Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (A)." Harvard Business School Case 403-070, April 2003.
- April 2003
- Case
IBM Canada: Global Services (B)
By: Michael L. Tushman, David Kiron and Wendy Smith
Supplements the (A) case.
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Keywords:
Leading Change;
Technological Innovation;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Information Technology;
Organizational Structure;
Information Technology Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (B)." Harvard Business School Case 403-078, April 2003.
- April 2003
- Case
IBM Canada: Global Services (C)
By: Michael L. Tushman, David Kiron and Wendy Smith
Supplements the (A) case.
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Keywords:
Leading Change;
Technological Innovation;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Information Technology;
Organizational Structure;
Information Technology Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (C)." Harvard Business School Case 403-079, April 2003.
- February 2003 (Revised January 2004)
- Case
Mission to Mars (A)
By: Alan D. MacCormack and Jay Wynn
This case is set in spring 2000, several months after two successive, failed missions to the planet Mars. Students are asked to evaluate the reasons for these failures in the context of NASA's "Faster, Better, Cheaper" program, which was initiated in 1992. They are...
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Keywords:
Failure;
Change Management;
Innovation Strategy;
Collaborative Innovation and Invention;
Projects;
Management;
Risk Management;
Risk and Uncertainty;
Technology Industry;
Technology Industry
MacCormack, Alan D., and Jay Wynn. "Mission to Mars (A)." Harvard Business School Case 603-083, February 2003. (Revised January 2004.)
- January 2003 (Revised June 2003)
- Case
Adams Capital Management: March 2002
By: G. Felda Hardymon, Josh Lerner and Ann Leamon
In March 2002, the five partners of Adams Capital Management (ACM), a venture capital firm investing in information technology telecommunications with $700 million under management, gathered to discuss whether they should change their strategy in view of the prolonged...
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Keywords:
Decision Choices and Conditions;
Economic Slowdown and Stagnation;
Venture Capital;
Investment Portfolio;
Business or Company Management;
Partners and Partnerships;
Business Strategy;
Financial Services Industry
Hardymon, G. Felda, Josh Lerner, and Ann Leamon. "Adams Capital Management: March 2002." Harvard Business School Case 803-143, January 2003. (Revised June 2003.)
- January 2003 (Revised February 2003)
- Case
Office Depot, Inc.: Business Transformation (A)
By: James L. Heskett, Dan Maher, Daniel F. OBrien, Thomas Watson and Jeffrey F. Rayport
The company's management is considering the possibility of launching a rebranding campaign around the promises "What you need. What you need to know." The questions are whether and when to launch the campaign in view of the large number of training efforts and...
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Keywords:
Corporate Entrepreneurship;
Advertising Campaigns;
Brands and Branding;
Business Strategy;
Technology Adoption;
Transformation;
Market Timing;
Growth and Development;
Training;
Retail Industry
Heskett, James L., Dan Maher, Daniel F. OBrien, Thomas Watson, and Jeffrey F. Rayport. "Office Depot, Inc.: Business Transformation (A)." Harvard Business School Case 803-111, January 2003. (Revised February 2003.)
- December 2002 (Revised February 2005)
- Case
Cap Gemini Ernst & Young (A): A Global Merger
By: Ashish Nanda
French IT consulting giant Cap Gemini is poised to purchase the consulting arm of Ernst & Young, a U.S.-based Big 5 accounting firm. In doing so, many differences need to be resolved, including negotiating with Ernst & Young entities all over the world as well as...
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Keywords:
Negotiation;
Multinational Firms and Management;
Mergers and Acquisitions;
Cross-Cultural and Cross-Border Issues;
Information Technology Industry;
Information Technology Industry;
France
Nanda, Ashish, Bertrand Moingeon, Lisa Haueisen Rohrer, and Guillaume Soenen. "Cap Gemini Ernst & Young (A): A Global Merger." Harvard Business School Case 903-056, December 2002. (Revised February 2005.)
- November 2002 (Revised February 2003)
- Case
Amazon.com-2002
By: Stig Leschly, Michael J. Roberts, William A. Sahlman and Todd H Thedinga
Describes the evolution of Amazon.com and its business model since its founding. Specifically, discusses Amazon's transformation from an e-Tailer to a commerce platform and its marketplace initiative, which has driven this. Also describes the economics of various...
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Leschly, Stig, Michael J. Roberts, William A. Sahlman, and Todd H Thedinga. "Amazon.com-2002." Harvard Business School Case 803-098, November 2002. (Revised February 2003.)
- November 2002 (Revised February 2010)
- Case
Intel Corporation: 1968-2003
By: Ramon Casadesus-Masanell, David B. Yoffie and Sasha Mattu
Describes three stages in Intel's history: the initial success and then collapse in DRAMs and EPROMs, its transition to and dominance in microprocessors, and its move to become the main supplier of the building blocks for the Internet economy. Allows a rich discussion...
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Keywords:
History;
Organizational Change and Adaptation;
Internet and the Web;
Information Technology;
Competitive Strategy;
Corporate Strategy;
Industry Structures;
Information Technology Industry;
Information Technology Industry
Casadesus-Masanell, Ramon, David B. Yoffie, and Sasha Mattu. "Intel Corporation: 1968-2003." Harvard Business School Case 703-427, November 2002. (Revised February 2010.)
- November 2002 (Revised March 2006)
- Case
Inequality and the "American Model"
By: Rafael M. Di Tella and Ingrid Vogel
Official data that suggest economic inequality has been mounting in the United States on various dimensions since 1979. Many causes of such inequality have been postulated: technological change, globalization, demographic factors, and changes in public policy (notably...
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Keywords:
Equality and Inequality;
Wealth and Poverty;
Corporate Governance;
Social Issues;
Government Administration;
United States
Di Tella, Rafael M., and Ingrid Vogel. Inequality and the "American Model". Harvard Business School Case 703-025, November 2002. (Revised March 2006.)
- October 2002 (Revised December 2003)
- Case
Collabrys, Inc. (A)-The Evolution of a Startup
By: Dorothy A. Leonard and Brian DeLacey
The CEO of a two-year-old start-up must now decide whether to become a technology provider or a service agency. In a time of enormous uncertainty about the viability of various business models for Internet-delivered services and products, Collabrys has survived the...
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Keywords:
Risk and Uncertainty;
Internet and the Web;
Corporate Entrepreneurship;
Corporate Strategy;
Technological Innovation;
Cost vs Benefits;
Partners and Partnerships;
Business Growth and Maturation;
Business Startups;
Corporate Finance;
United States
Leonard, Dorothy A., and Brian DeLacey. "Collabrys, Inc. (A)-The Evolution of a Startup." Harvard Business School Case 603-064, October 2002. (Revised December 2003.)
- October 2002 (Revised May 2004)
- Case
Intuit's New CEO: Steve Bennett
By: William A. Sahlman and Alison Berkley Wagonfeld
Describes the transition to a new CEO at Intuit, a successful software and financial services firm in California. The new CEO must decide what to change and how fast. He must also navigate within a culture everyone believes to be successful but he envisions can be...
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Keywords:
Management Succession;
Entrepreneurship;
Organizational Culture;
Applications and Software;
Management Teams;
Information Technology Industry;
Information Technology Industry;
California
Sahlman, William A., and Alison Berkley Wagonfeld. "Intuit's New CEO: Steve Bennett." Harvard Business School Case 803-044, October 2002. (Revised May 2004.)
- October 2002 (Revised March 2013)
- Case
Intermountain Health Care
By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making...
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Keywords:
Ethnicity;
Innovation Strategy;
Cost Management;
Information Technology;
Organizational Structure;
Technology Adoption;
Performance Improvement;
Problems and Challenges;
Adoption;
Change Management;
Cost vs Benefits;
Health Care and Treatment;
Health Industry;
Utah
Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
- September 2002 (Revised October 2002)
- Case
Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)
By: Dorothy A. Leonard and David Kiron
Jet Propulsion Laboratory (JPL) faces a serious loss of knowledge--both because of the "faster, better, cheaper" mandate for Mars missions and from the retirement of key personnel. An extensive knowledge management system for NASA/JPL includes formal knowledge-capture...
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Keywords:
Knowledge Management;
Knowledge Dissemination;
Leadership Development;
Internet and the Web;
Risk and Uncertainty;
Organizational Culture;
Retirement;
Human Resources;
Human Capital
Leonard, Dorothy A., and David Kiron. "Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)." Harvard Business School Case 603-062, September 2002. (Revised October 2002.)
- 2002
- Comment
Designs, Technology Cycles, and Organizational Outcomes
By: George Westerman and Michael L. Tushman
Keywords:
Organizational Design;
Information Technology;
Organizational Change and Adaptation;
Outcome or Result
Westerman, George, and Michael L. Tushman. Comment on "Designs, Technology Cycles, and Organizational Outcomes." Chap. 10 Managing in the Modular Age: Architectures, Networks, and Organizations, edited by Raghu Garud, Arun Kumaraswamy, and Richard Langlois, 348–361. Blackwell Publishing, 2002.
- August 2002
- Case
Trilogy University
By: Thomas J. DeLong and Michael Paley
In early 2001, Trilogy Software faced a slowdown in its business, a large number of unsuccessful customer deployments, and an overall weakening in the enterprise software market. In response, the company revamped its business model and restructured the organization....
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Keywords:
Organizational Change and Adaptation;
Organizational Culture;
Organizational Design;
Alignment;
Restructuring;
Organizational Structure;
Change Management;
Business Strategy;
Economic Slowdown and Stagnation;
Information Technology Industry
DeLong, Thomas J., and Michael Paley. "Trilogy University." Harvard Business School Case 403-012, August 2002.
- August 2002
- Case
MassEnvelopePlus
By: Rosabeth M. Kanter, Brooke Bartletta and Michelle Heskett
Describes the challenges Steve Grossman, a fourth-generation owner of a small commercial printing company, must face amid industry consolidation, technological changes, and his own run for public office.
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Keywords:
Family Business;
Family Ownership;
Problems and Challenges;
Leadership;
Change Management;
Information Technology;
Personal Development and Career;
Service Delivery;
Service Industry;
Massachusetts
Kanter, Rosabeth M., Brooke Bartletta, and Michelle Heskett. "MassEnvelopePlus." Harvard Business School Case 302-103, August 2002.