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Show Results For
-
All HBS Web
(3,218)
- People (7)
- News (434)
- Research (2,378)
- Events (5)
- Multimedia (13)
- Faculty Publications (1,436)
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn....
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Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- August 2012 (Revised September 2012)
- Case
JP Morgan Chase & the CIO Losses
By: Clayton Rose
On July 13, 2012, JP Morgan Chase & Co. announced a larger than expected loss for the quarter, $4.4 billion, from positions held in the Chief Investment Office (CIO), raising the total losses to $5.9 billion. Since the substantial risks in the CIO had first been...
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Keywords:
Banking;
Governance;
Finance;
Risk Management;
Corporate Governance;
Business Earnings;
Accounting;
Banking Industry;
Financial Services Industry;
United States
Rose, Clayton. "JP Morgan Chase & the CIO Losses." Harvard Business School Case 313-033, August 2012. (Revised September 2012.)
- 29 May 2018
- First Look
New Research and Ideas, May 29, 2018
February 2018 Journal of Accounting & Economics Bank CEO Materialism: Risk Controls, Culture and Tail Risk By: Bushman, Robert, Robert Davidson, Aiyesha Dey, and Abbie Smith Abstract—We investigate how...
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Keywords:
Dina Gerdeman
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
signed may sour. Risk Factors The most common causes of social contract problems are lack of awareness and benign neglect. The parties involved inevitably form expectations about how the deal will be carried out, whether they discuss them...
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- Blog
How We Are Keeping HBS—and Our Program Participants—Healthy
websites where members of the community could perform COVID-19 self-assessments, provide information about their vaccination status, and manage periodic required COVID-19 testing. Just as important, we have worked to make sure that...
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Daniel W. Green
Daniel Green is an assistant professor of business administration in the Finance Unit. He teaches the Finance II course to MBA students.
Professor Green’s research focuses on corporate finance, capital markets, and financial intermediation. His current... View Details
- 03 Sep 2014
- Working Paper Summaries
Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure
- 16 Feb 2023
- HBS Case
ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?
The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could...
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- September 1989 (Revised July 1991)
- Case
Caterpillar, Inc.: George Schaefer Takes Charge
For over half a century, Caterpillar, Inc. (CAT) had been a world leader in the manufacture of earthmoving and construction machinery. In 1982, just months after it recorded the highest sales and profits in its history, CAT experienced its greatest crisis. Demand fell...
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Keywords:
Machinery and Machining;
Crisis Management;
Labor Unions;
Demand and Consumers;
Management Teams;
Problems and Challenges;
Competitive Strategy;
Business Strategy;
Organizational Change and Adaptation;
Manufacturing Industry;
Agriculture and Agribusiness Industry;
Industrial Products Industry
Bartlett, Christopher A. "Caterpillar, Inc.: George Schaefer Takes Charge." Harvard Business School Case 390-036, September 1989. (Revised July 1991.)
- May 2018
- Case
Harvest City: The Intelligent Procurement System Project
By: Lynda M. Applegate and Ramiro Montealegre
The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest. The decision to build a convention complex is a strategic initiative for this city and involves extensive use of...
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Keywords:
Information Technology;
Projects;
Management;
Decision Making;
Business and Government Relations;
Information Technology Industry
Applegate, Lynda M., and Ramiro Montealegre. "Harvest City: The Intelligent Procurement System Project." Harvard Business School Brief Case 918-507, May 2018.
Innovation Corrupted: The Origins and Legacy of Enron's Collapse
Although much has been written about the rise and fall of Enron, the focus of most of this work has been more on “What Happened?” rather than on “Why it happened?” This research reports on four important questions relating to the social pathology of Enron’s... View Details
- April 1988 (Revised April 1991)
- Case
Boeing 767: From Concept to Production (A)
By: David A. Garvin
Describes the evolution of the Boeing 767 from the conception of the project to the start of manufacturing. Shows how the company manages an enormously complex and risky project and introduces students to a variety of estimating and management tools. The decision issue...
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Keywords:
Production;
Product Design;
Product Development;
Decisions;
Risk and Uncertainty;
Risk Management;
Management Analysis, Tools, and Techniques;
Air Transportation Industry;
Manufacturing Industry
Garvin, David A. "Boeing 767: From Concept to Production (A)." Harvard Business School Case 688-040, April 1988. (Revised April 1991.)
- October 2018
- Case
Learning How to Honnold
By: Eugene F. Soltes, Sara Hess and Dutch Leonard
Alex Honnold is the world’s most accomplished free climber. To many, climbing sheer vertical faces of rock—like the famed El Capitan—without a rope is viewed as not simply risky but reckless. Honnold contrasts this sentiment by presenting his perspective on risk taking...
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Soltes, Eugene F., Sara Hess, and Dutch Leonard. "Learning How to Honnold." Harvard Business School Case 119-043, October 2018.
- 2014
- Working Paper
Adding Value Through Venture Capital in Latin America and the Caribbean
By: Josh Lerner, Ann Leamon, James Tighe and Susana Garcia-Robles
Venture capital (VC) investment has long been recognized as an engine for economic growth and development. Unlike bank loans, where the entrepreneur receives money and is left alone as long as the payments arrive on the pre-arranged schedule, venture capital...
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Lerner, Josh, Ann Leamon, James Tighe, and Susana Garcia-Robles. "Adding Value Through Venture Capital in Latin America and the Caribbean." Harvard Business School Working Paper, No. 15-024, October 2014.
- 06 Dec 2011
- Working Paper Summaries
What Impedes Oil and Gas Companies’ Transparency?
- 13 May 2010
- Working Paper Summaries
Just Say No to Wall Street: Putting A Stop to the Earnings Game
- October 1994 (Revised November 1995)
- Case
N.V. Philips Electronics - Currency Hedging Policies
By: Richard F. Meyer
Describes Philips Electronics' policies and problems relating to foreign exchange risk and hedging. Explains centralization versus decentralization of currency hedging, economic role versus transaction role, the difficulties of capturing the necessary information...
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Keywords:
Business Divisions;
Currency Exchange Rate;
International Finance;
Globalization;
Policy;
Information Management;
Management;
Problems and Challenges;
Risk and Uncertainty
Meyer, Richard F. "N.V. Philips Electronics - Currency Hedging Policies." Harvard Business School Case 295-055, October 1994. (Revised November 1995.)
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
demographic characteristics. Motivated Managers That is one of the biggest decisions a business can make, Campbell says. Franchising creates a strong motivation for local managers to maximize performance,...
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- 2009
- Working Paper
Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad
By: Lynda M. Applegate and J. Bruce Harreld
Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply...
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Keywords:
Organizational Change and Adaptation;
Risk Management;
Leading Change;
Innovation and Management;
Crisis Management;
Growth and Development Strategy
Applegate, Lynda M., and J. Bruce Harreld. "Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad." Harvard Business School Working Paper, No. 09-127, April 2009. (Revised May 2009.)
- March 2006
- Module Note
Exchange Rates and Firms
By: Mihir A. Desai and Kathleen Luchs
Describes a core module in the International Finance course at Harvard Business School. The module focuses on how firms identify, measure, and manage currency exposures. The cases first introduce students to foreign exchange exposures and the tools used to manage...
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Desai, Mihir A., and Kathleen Luchs. "Exchange Rates and Firms." Harvard Business School Module Note 206-123, March 2006.