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- All HBS Web (385)
- Faculty Publications (35)
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
biggest barrier, quite honestly, was operations. Which is actually one of McDonnell strengths, but running two day parts at the same time through our kitchens was a good challenge-- just the real estate challenge on our grills and being able to have an Egg McMuffin...
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- 19 Oct 2021
- Research & Ideas
Fed Up Workers and Supply Woes: What's Next for Dollar Stores?
convenience, the quick in-and-out. And they’ve gone into underserved areas. They’re affordable and in low-population-density areas. They’re very successfully serving those. The pressure will be on the small...
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- 01 Dec 2009
- News
One Man Crime Wave
languages. To many writers, critics, and fans, “JDM” lives on as an underappreciated master, a born storyteller who served up riveting, best-selling adventure tales that feature penetrating social commentary and sharp insights into human...
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- 19 Aug 2021
- Op-Ed
Don't Ignore Your Employees' Misery—TAKE Control
As organizations eagerly reopen their doors more than a year after the COVID-19 pandemic began, many will be surprised to watch their employees walk out—for good. Companies have been quick to set blanket policies that range from a full...
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by Hise O. Gibson and MaShon Wilson
- 01 Dec 2022
- News
My First Job
work. I also learned that spending an hour talking to your girlfriend on the company phone when the boss is trying to call in is a quick way to get seriously reprimanded. Kwinters customers had two options: a ready-made steamed dog or a...
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- 11 Mar 2021
- News
Leading with Heart
Gulati: So now you come to Panera in 2019. What is your mandate? You arrive at Panera and what do you discover that you're coming into? Chaudhary: So Panera, for those of you listeners who may not know, just a quick sort of a fact check....
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- 22 Feb 2022
- News
A World of Difference
curiosity and judgment can’t coexist; you’re either in one mode or the other. When we see things that are different—people who are different, views that are different from our own—we are quick to judge them. But when we substitute that...
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Jen McFarland Flint
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
Harvard Business School, where he teaches the (MBA) Foundations business history course, Creating Modern Capitalism. He also serves as co-editor of the Business History Review. Al Chandler is appropriately regarded as the founder of the...
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by Sean Silverthorne
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities to score View Details
- Web
Annual Report 2020 - Annual Report 2020
Initiative for five years prior. During that time, he served as co-lead of the HBS New Venture Competition; as an MBA Ombudsperson; and as a judge for and advisor to the President’s Innovation Challenge, MassChallenge, and the MIT $100K...
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- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
their employees working. Some are big, like General Motors, a car company that's making ventilators. Others are small, mom-and-pop restaurants that are making up fruit-and-vegetable boxes for people and delivering them door-to-door.”...
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- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
as Miller Lite’s virtual tip jar for bartenders or Yum Brands $1,000 bonuses to its Taco Bell, Pizza Hut, and KFC general managers during mandated restaurant closures and emergency medical relief fund for employees diagnosed with...
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by Jill Avery and Richard Edelman
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
that others will hear what you have to say. People are more likely to listen if they first feel heard,” according to communications expert Sarah Gershman. Inclusion The principle of inclusion expands employees’ roles beyond listening and responding to co-creating the...
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- 05 Nov 2009
- Research & Ideas
A Market for Human Cadavers in All but Name?
entrepreneurial spirit, these ventures serve this atypical demand by acting as matchmakers between donors and health care areas. Such a development makes many observers pause since there is a strong taboo in many countries—including the...
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- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
Co managed to serve clients profitably, transferring most of the additional costs and getting a bump for improved service-level agreements and number of orders managed similar to the one they usually get during peak times like Black...
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Michael Ilitch
Ilitch built a small take-out pizza shop in Detroit into a 4,700 chain enterprise. At a time when take-out food was still a novelty, Ilitch catered to an increasingly mobile and convenience-oriented population. His strategy was based on low prices, quirky advertising,...
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Restaurants & Lodging
- 27 Nov 2013
- News
No Bologna, Please
SHAICH by Julia Hanna Imagine a restaurant that doesn't charge for its food. There's a box for money—and a suggested donation amount—but no one can see what you pay, if you pay anything at all. That's the concept behind Panera Cares, a...
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- 01 Jun 2009
- News
The Maestro and the Market
experiences, you almost can’t listen to the customer.” Norton asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to...
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- 31 Mar 2022
- News
A Community Hunger Solution with Global Ambitions
chapters—features hyperlocal food drives. “The food comes from restaurants or corporations in the neighborhood, and our volunteers are residents of that neighborhood,” Ghose explains. The beneficiaries can be homeless people, or residents...
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- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to note: Adrià should lower his staff numbers, use cheaper...
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