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Show Results For
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All HBS Web
(333)
- News (81)
- Research (205)
- Events (1)
- Multimedia (1)
- Faculty Publications (135)
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- December 2000 (Revised February 2007)
- Case
Achieving Customer Satisfaction at Pizza Hut (A)
By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations.
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- 14 Dec 2010
- First Look
First Look: Dec. 14
(Abridged):http://cb.hbsp.harvard.edu/cb/product/411066-PDF-ENG Robin Bienenstock at Sanford C. Bernstein Linda A. Hill and Dana M. TeppertHarvard Business School Supplement 411-053 Robin Bienenstock, a senior sell-side equity research analyst at Sanford C. Bernstein,...
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Sean Silverthorne
- 15 Feb 2011
- First Look
First Look: Feb. 15
case:http://cb.hbsp.harvard.edu/cb/product/311061-PDF-ENG Go Mobile: The Phirbol Franchise Rajiv Lal and Natalie KindredHarvard Business School Case 510-020 To grow Phirbol, a telecom retail franchise chain...
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Sean Silverthorne
- 16 Nov 1999
- Lessons from the Classroom
Leading Change and Organizational Renewal
existing franchises to build those required for tomorrow's success. The goal for managers, then, is to sustain current success while simultaneously building new products, services, or processes for the future. To do this, organizations...
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by Staff
- 05 Oct 2010
- First Look
First Look: October 5, 2010
Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311049-PDF-ENG Vitalia Franchise Regina E. Herzlinger and Beatriz Munoz-SecaHarvard Business School Case 311-035 Cathy Hoffmann has rapidly grown her novel facilities for day care...
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Sean Silverthorne
- 01 Feb 2000
- Research & Ideas
Keeping Track: Performance Measurement, Control & Strategy
threaten their company's franchise or strategy. Is the firm hiring lots of new people who may not be well trained? Is the culture so internally competitive that employees may be tempted to do the wrong thing? Are information systems in...
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Re: Robert Simons
- 01 Apr 2008
- First Look
First Look: April 1, 2008
of Boca Junior's business model and how it differs from that of the richer soccer clubs in Western Europe. Also enables an assessment of successful talent and brand management strategies in the context of a sports franchise with a...
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Martha Lagace
- 07 Feb 2011
- Lessons from the Classroom
Creating the Founders’ Dilemmas Course
in the course also look at the case of Brian Scudamore—who dropped out of high school to start the successful junk removal company The Rubbish Boys (now 1-800-GOT-JUNK), —as he reconsiders his decision to pursue franchising as a growth...
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- 14 Mar 2011
- Research & Ideas
Water, Electricity, and Transportation: Preparing for the Population Boom
start-up that provides clean drinking water to more than 64,000 rural villagers in India. The company uses a franchise model in which local entrepreneurs filter and sell water to members of their community. "In India, 87 percent of...
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by Carmen Nobel
- 10 Nov 2014
- HBS Case
How Restaurants in Lima and Copenhagen Became Best in the World
franchises to different cities, or are there places he's run into difficulty? Keinan: The challenge he has had is educating consumers who are not familiar with Peruvian food. He's been successful in Latin America and in Miami, but the...
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- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
217-082 Cambridge Franchise Partners Two partners commence a rollup in the quick-service restaurant segment. They focus on operating improvements and spinning-off real estate. Purchase this case:...
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Sean Silverthorne
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
trade to the Patriots and play for Belichick. In 2004, playing for the Patriots, Dillon rushed for 1,635 rushing yards and 12 touchdowns, setting career highs and franchise records. Dillon played a major role in New England’s victory in...
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- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
Marketing Metaphoria. Q&A and book excerpt. 14. Starbucks' Lessons for Premium Brands After building a great franchise offering a unique customer experience, Starbucks diluted its brand when it overexpanded and offered too many new...
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by Staff
- 24 Jun 2002
- Research & Ideas
Building ’Brandtopias’—How Top Brands Tap into Society
consider the life of a guy who was twenty years old and living in Green Bay, Wisconsin. Such a young man was facing a very different reality. Factory jobs had mostly disappeared and now he was looking at a life stocking shelves in View Details
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by Martha Lagace
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
more localized products coupled with licensing agreements linked to specific movie franchises might be an option, but an expensive one. The company also had to consider that "diminishing play time and the threat of a disruptive...
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- 30 Aug 2011
- First Look
First Look: August 30
Africa. Ten schools were operational in Kenya by 2010. The plan was to franchise nearly 3,000 schools all over Africa. The case is meant to discuss the challenges of scaling. Purchase this...
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Sean Silverthorne
- 15 Jul 2008
- First Look
First Look: July 15, 2008
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=608170 Kenny Kahn at Muzak (A) Harvard Business School Case 408-057 Founded in 1934, Muzak pioneered the industry of background music. Equipped with propriety technology and a vast music library, over the...
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Martha Lagace
- 19 May 2009
- First Look
First Look: May 19, 2009
years, the school filled a niche and met the demand of students who did not test into one of China's public institutions. In 2008, it was seeking to grow by aggressively pursuing opportunities in other provinces and municipalities. Huang's plan was to View Details
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Martha Lagace
- 23 Jun 2015
- First Look
First Look: June 23, 2015
Dutch Bros. provide opportunities for their best employees, who aspire to own and operate their own franchise stores but often lack the expertise and funding to do so? Purchase this case:...
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Sean Silverthorne
- 23 Jun 2009
- First Look
First Look: June 23
strong validation of our client franchise and future prospects." For his part, Buffett called Goldman "an exceptional institution" with " an unrivaled global franchise, a proven and deep management team, and the...
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Martha Lagace