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Show Results For
-
All HBS Web
(1,982)
- People (5)
- News (716)
- Research (935)
- Events (3)
- Multimedia (16)
- Faculty Publications (182)
- 06 Feb 2013
- What Do You Think?
Is ‘Conscious Capitalism’ an Antidote to Income Inequality?
foster income inequality That being said, the collective corporate hierarchy (needs to) make the long needed effort to voluntarily minimize the gross inequality that now exists." Desiree Halse, after quoting...
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by James Heskett
- 26 Sep 2005
- Research & Ideas
What Perceived Power Brings to Negotiations
job seeker might not get a top salary even with a high level of perceived power—but the end result would reflect concessions on both sides and a larger overall pie to be shared. One possible reason: Parties...
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by Mallory Stark
- 03 Jun 2020
- News
Business leaders have to create the change needed to end racism
- 06 May 2010
- Working Paper Summaries
Introductory Reading For Being a Leader and The Effective Exercise of Leadership: An Ontological Model
- August 1993
- Case
You've Just Got to Fire Him (A)
A CEO has decided to fire his head of sales, but stumbles over the question of when and how? This case describes the background and the resolution that it had to be done in June of 1992 in a particular way.
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Barnes, Louis B. "You've Just Got to Fire Him (A)." Harvard Business School Case 494-028, August 1993.
- 09 Mar 2018
- News
Cigna to Draw Antitrust Scrutiny Amid Wave of Health-Care Deals
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
complement to carry certain aspects of the selling job that were very expensive to deliver in the past. After a direct sales pitch, much follow-on work can now be more...
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by Sean Silverthorne
- 15 Mar 2021
- Blog Post
Be Unapologetically Yourself: Interview with Singer-Songwriter and Banking Strategist Andrea Mendoza
reality by recording and releasing her first single, March Eleven, on all music streaming platforms and she also launched the next phase of her career in banking. You may be surprised to see someone both...
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- 17 Jan 2023
- In Practice
8 Trends to Watch in 2023
As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets...
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by Avery Forman
- March 1996 (Revised January 1997)
- Case
America Online: Using Information Technology to Better Serve the Customer
By: James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services?
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Keywords:
Customer Focus and Relationships;
Management Analysis, Tools, and Techniques;
Service Operations;
Problems and Challenges;
Competitive Strategy;
Information Technology;
Technology Industry
Cash, James I., Jr., and Judy E. Stahl. "America Online: Using Information Technology to Better Serve the Customer." Harvard Business School Case 396-290, March 1996. (Revised January 1997.)
- 19 Dec 2017
- News
Washington Train Tragedy Turns Trump Agenda Back To Infrastructure
- 08 Apr 2016
- News
How to Spot a Monopolistic Search Engine
- 09 Jan 2019
- News
The UK Needs a Bold Competitive Strategy to Survive Brexit
- 21 Jul 2017
- News
Don't Try To Make Your City The Next Silicon Valley
- 09 Jan 2019
- Research & Ideas
The UK Needs a Bold Strategy Around Competition to Survive Brexit
given similarities in culture and language. “There need to be new reasons for companies to do business in the UK despite a far smaller home market,” says Porter. Academia a...
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by Michael Blanding
The Critical Path to Corporate Renewal
The Critical Path to Corporate Renewal is a practical and effective agenda for revitalizing the corporation. Through an in depth analysis of six companies that have undergone fundamental changes, the authors describe what works and what doesn't in corporate...
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- 2018
- Book
Driving Digital Strategy: A Guide to Reimagining Your Business
By: Sunil Gupta
Disruption and transformation get a lot of hype and for good reason. Digital technologies have disrupted entire industries and incumbents have often struggled in this new world. Typical approaches used by legacy players such as using technology to improve efficiency,...
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Keywords:
Marketing;
Information Technology;
Transformation;
Strategy;
Competitive Advantage;
Value Creation;
Customer Focus and Relationships;
Organizational Structure;
Digital Strategy
Gupta, Sunil. Driving Digital Strategy: A Guide to Reimagining Your Business. Boston: Harvard Business Review Press, 2018.
- 30 Jun 2020
- What Do You Think?
Is a Business School-Industry Collaboration Needed to Attract Black Talent to Campus?
co-op program for potential MBA students? How about greater sharing of teaching or administrative talent, similar to what IBM and other organizations have done in the past—in this case, sabbaticals with the...
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- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
different: Her research suggests that a more powerful lever to increase a nonprofit's social impact might be to focus on building network relationships like-minded groups—even...
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by Martha Lagace